MYFLYRIGHT Reviews 

4,748
•
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Problem with airline was solved in short-time. Refund was equals to estimated one. myflight takes commission around 30% - not small but also not big - value know from start. Probably my case was re... See more

Rated 5 out of 5 stars

Super work! Absolutely satisfied with MYFLIGHTRIGHT! They made sure that we received what we should have with next to no complications! Thank you !

Rated 5 out of 5 stars

Our BA flights to London were cancelled last minute and forced us to rebook on another airline and triple costs. So although BA refunded our original flight cists quickly we wanted our legal EU 264 c... See more

Rated 4 out of 5 stars

First things first, MyFlightRights did their job and got our money back. During the first steps we received regular updates about the progress. After a couple of months it became very quiet and final... See more

Company details

  1. Legal Services

Written by the company

Wir helfen Passagieren ihre Flugrechte durchzusetzen. Pro Jahr entsteht Passagieren ein Schaden von über 5 Milliarden Euro aufgrund von Flugverspätungen, Flugannullierungen und überbuchten Flügen. Wir übernehmen den gesamten bürokratischen Aufwand und das gesamte Kostenrisiko unserer Kunden. Eine Servicegebühr wird von uns nur dann berechnet, wenn wir die Entschädigunszahlungen erfolgreich durchgesetzt haben.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(4,748)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honestly the best experience ever

Honestly the best experience ever. After sending back-and-forth emails with the airline for over a month getting wishy-washy replies and the airline trying to evade payment, I came here. Put in the details of my flight, which took maybe 5-10 minutes. I didn’t expect anything to be honest cause I tried so hard. And then boom. Two weeks later I received over €440. For basically no work at all. It is an absolutely amazing service what this company offers. Thank you very much!

7 February 2025
Unprompted review
Rated 1 out of 5 stars

Scam

They do not communicate at all. It has been 2 months since I filed my claim and I have not received a message from them saying that they are looking into it and working on it. When I wrote them a message a month ago via their contact form asking if they are looking into my case, there has been no response so far. It is a scam. I do not recommend it.

18 November 2024
Unprompted review
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Hello Peter,

Thank you for your review. This will help us to become better in the future. Unfortunately, we cannot find a case with your name. Please send us an e-mail to info@myflyright.de, including our case reference number. Our colleagues will be pleased to take care of your request.

Best regards
MYFLYRIGHT Team

Rated 1 out of 5 stars

Unreliable and useless

They took my case against Aeroitalia, kept me waiting and waiting, just to let me know after almost seven months, that they won't do anything because they are not represented in Italy!

18 November 2024
Unprompted review
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Dear customer,

Thank you for your review. This will help us to become better in the future. Unfortunately, we cannot find a case with your name. Please send us an e-mail to info@myflyright.de, including our case reference number. Our colleagues will then be pleased to take care of your request.

Kind regards
MYFLYRIGHT Team

Rated 1 out of 5 stars

FRAUD

FRAUD, they charge a lot of money without finishing my case, no payment from them but additional cost for me beside money that i loose with air company. I received invoice one year later! I send all my private information to them now and i have to go to police to make a report because am afraid that they will use my private information against me. Fraud company that is lying! Be aware! NO COMPENSATION FROM MY FLIGHT BUT THEY CLAIM MONEY FROM ME !!! BE AWARE!!!!!

12 December 2024
Unprompted review
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Dear customer,

Thank you for your review. This will help us to become better in the future. Unfortunately, we cannot find a case with your name. Please send us an e-mail to info@myflyright.de, including our case reference number. Our colleagues will then be pleased to take care of your request.

Kind regards
MYFLYRIGHT Team

Rated 1 out of 5 stars

Dodgy website

Doggy website. They offer you a refund even though you are NOT eligible. Test it with any flight. Doesn’t matter if there is an actual delay. Scam site.
Unsubscribe button in email (there are 2):
Lead to a site that doesn’t exist.
Brings up a form where you have to select a reason where you actually can not unsubscribe.

Scam. Don’t fall for that.

2 November 2024
Unprompted review
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Dear customer,
we’re sorry to hear about your concerns. Transparency and fairness are at the core of what we do, and we take feedback like yours very seriously.

We only pursue valid claims that meet the legal requirements, and our system evaluates each case based on flight data and regulations. If you’ve encountered any issues with our emails or the unsubscribe function, we’d love to look into it and resolve it immediately.

Best regards,
MYFLYRIGHT Team

Rated 5 out of 5 stars

Clear Case and luckily

I had a pretty clear case with AirBaltic, but the airline did not want to pay the compensation at all even though as said it was pretty clear that they should.

Thanks to MYFLYRIGHT I now finally received my compensation and the airline had to pay.

11 October 2024
Unprompted review
Rated 1 out of 5 stars

took my money and now deny having it

didn't want to claim via myflyright as ba had started to engage with me on my claim. Myflyright claimed anyway and are now saying they never received my compensation despite have emails from BA proving payment to them.

7 October 2024
Unprompted review
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Dear Joey,

Thank you for your feedback. We understand your frustration and want to clarify the situation. Our goal is always to ensure that our customers receive the compensation they are entitled to.

If British Airways has confirmed that they processed the payment, we kindly ask you to forward us these emails so we can investigate the matter thoroughly. It is important for us to verify all details to resolve the issue as quickly as possible.

As of now, we have not received any payment from British Airways regarding your case. Please contact our support team at info@myflyright.de so we can assist you further. We appreciate your patience and look forward to resolving this matter together.

We wish you all the best and only on time flights!

Best regards
MYFLYRIGHT Team

Rated 1 out of 5 stars

Probably a one off but still a bad experience with plenty of misinformation

Probably a one off based on the feedback but still it happened so I'm leaving this review. I decided not to pursue a claim with MyFlyright as BA started engaging with me shortly agter enquiring about myflyright,s services, it appears BA paid my claim out to myflyright despite them stating they did not submit a successful claim on my behalf.

I have received proof from BA that myflyright did in fact submit a claim and they have since been paid my compensation but they are adamant they have received nothing for my claim and not received any money from BA despite me providing them with proof directly from BA so someone's lying.
12 months have now dragged on since my flight was delayed and now BA are requesting my money back from myflyright.

10 September 2024
Unprompted review
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Dear Joey,

Thank you for your feedback. We understand your frustration and want to clarify the situation. Our goal is always to ensure that our customers receive the compensation they are entitled to.

As of now, we have not received any payment from British Airways regarding your case. Please contact our support team at info@myflyright.de so we can assist you further. We appreciate your patience and look forward to resolving this matter together.

We wish you all the best and only on time flights!

Best regards
MYFLYRIGHT Team

Rated 1 out of 5 stars

They charge you even if they don’t get…

They charge you even if they don’t get win a case

Please stay away from this company as they are CHARGING ME the commission amount and asking me to pay them. They have not won any claim for the flight delay and now I have to pay them money from my own pocket.

My case is a very easy case, as my flight was delayed for 4 hours and following HMRC guidelines Air India would give me £260 refund per a person. However this company falsely state they will get you £600 just to get you to sign a contract with them. You only have 14 days to cancel the contract however they don’t get back to you within 14 days.
PLEASE STAY AWAY

22 July 2024
Unprompted review
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Dear customer,

Thank you for your review. This will help us to improve in the future. Unfortunately, we cannot find a case for your name in our database. Please send us an e-mail to info@myflyright.de, quoting our reference number. Our colleagues will then be happy to take care of your request.

Best regards
MYFLYRIGHT Team

Rated 5 out of 5 stars

Just compensation for passenger loss when flight delays are the sole responsibility of the airline

It is often difficult to get compensation from airlines even when passenger losses caused by delays are the sole responsibility of the airline. In the current example, the reason given by the airline for the delay was a technical failure in the braking system. When the airline found a replacement plane too much time had elapsed to get the connection from Germany to North America. Consequently, a whole day was lost before it was possible to get a seat on the next flight. It is not sufficient that the airline only provide overnight accommodation and meal vouchers as passenger compensation. This does not compensate for the lost time with relatives and loved ones.
Myflyright are familiar with all the legal aspects and represent the powerless passenger against a huge airline. As a passenger, try phoning an airline nowadays to lodge a complaint! Myflyright collect online passenger information and get financial compensation (when it is merited) in a timely and efficient manner. I accept the cost that Myflyright deducts from the customer financial compensation to cover administrative costs.
Thank you Myflyright !

5 July 2024
Rated 3 out of 5 stars

Sometimes it works with MYFLYRIGHT

Sometimes it works with MYFLYRIGHT, sometimes it does not. Sometimes another representant is necessary for enforcing my rights. From 5 cases MYFLYRIGHT solved only 2 successfully, the other 3 cases were refused by MYFLYRIGHT but have been closed successfully by another representant. I choosed MYFLYRIGHT as an ADAC member and I gave my feedback to ADAC already.

27 June 2024
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Dear customer,

Thank you for your review. This will help us to improve in the future.

We're sorry to hear that not all of your cases were successful with us. Please note that in this particular case, we were able to enforce the full compensation on your behalf.

Each case is assessed individually, and we proceed only when the legal chances of success are solid. We understand that you sought alternative support in some cases and appreciate your feedback to ADAC.

Wishing you all the best and smooth travels in the future!

Best regards
MYFLYRIGHT Team

Rated 4 out of 5 stars

Recommendable

Although it took a while to process the query, but as always we say All's well that ends well.
So overall happy with the process and highly recommendable.!

5 June 2024

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