The wait was interminable, and that's on e-Fax/MyFax, but the representative who helped me was excellent. Her name is Iraia M.. One couldn't ask for a nicer, more effective CSR. It's on the basis of m... See more
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See what reviewers are saying
They continue to charge my card even after I received a cancellation confirmation and confirmation number from them. I have fought it on my bank statement twice. Their chat people are useless!!! DO NO... See more
Company replied
Raffaele helped me tremendously! I ran into some mysteriously 'unsuccessful' transactions that he was able to clear the mystery up (I wish the error messages had been more specific). Come to find ou... See more
Company replied
I have been charged a monthly fee from my fax since 2024 I've never used myfax but yet they continue to bill me you can't talk to nobody to cancel the subscription they're a scam
Company replied
Company details
Written by the company
MyFax is an award-winning online fax service that lets you send and receive faxes using email, a smartphone, or your pc or mac. No fax machine required! MyFax is reliable and affordable with 24/7 support. It’s faxing made easy! Signup in minutes and start faxing online today. www.myfax.com
Contact info
United States
- socialsupport@myfax.com
- myfax.com
3.1
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service experience
The customer service is horrible, they do not read your concerns properly, answer with a script, asking to supply the information you already provided in your original email. Immediately urge you to cancel without addressing the issue.
26 January 2026
Unprompted review
Reply from MyFax
Hello Iryna, this is not the experience that we wish you to have. If you have not reached out to our online chat support, please feel free to message us at socialsupport@myfax.com with your account details and we would be happy to assist!
Sincerely,
MyFax Support team ^RA
Worst company in this sector of the…
Worst company in this sector of the galaxy.
Cancelled the service 11 months ago. Monthly billing continues. Multiple contacts have failed to end the billing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Their published phone number doesn't work. I am in MyFax hell!!!!!!! DO NOT EVER USE THIS COMPANY!
_______________________________________________________________
And after 11 months I received their email below and they finally (they say) have agreed to cancel my account and the phantom billing. Final thoughts - their FAX service is good. I used it one time and it was solid. But listing a customer service phone number that CANNOT be used, and continuing to list it to this day, and not honoring a cancel request for 11 months is a non-starter. I request that they refund a minimum of half of the $132.00 I paid them for a service I could not escape from. Well-- MyFax?
13 January 2026
Unprompted review
Reply from MyFax
Hello Unhappy, this is not the experience that we wish you to have. If you have not reached out to our online chat support or logged in to your account to process its cancellation, please feel free to message us at socialsupport@myfax.com with your account details and we would be happy to assist!
Sincerely,
MyFax Support team ^RA
Great customer service from Chris
Great customer service from Chris! Fixed my issue right away with ease!
14 January 2026
Unprompted review
Reply from MyFax
Hello Christina,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Chris was able to resolve your issue.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
1-star customer service
Because of no fault of my own (they had my cc info), the payment didn't post in time. I tried to contact them when they charged me $4.95 late fee, and there was no customer service number to call. I sent three emails, and no response (except automated). One email I stated if they didn't return to help with my issue, then cancel my subscription. No response. Then I received another month's bill. Once again, I emailed and no response, so I canceled them.
22 December 2025
Unprompted review
Reply from MyFax
Hello Dave, this is not the experience that we wish you to have. We would be happy to assist you in reviewing and resolving your service issue. When you get a chance, please message us at socialsupport@myfax.com with your account details for further assistance.
Sincerely,
MyFax Support team ^RA
Avoid at all costs or you will pay for it forever
Scam. Was using for a year, though with random excess charges they couldn’t really tangibly explain (it’s for increased useage, but that doesn’t mean YOU used it more, it means they had to fax something 13x to get it to go through and then you get charged more. Anyway, still charging me yet their website nor phone lines are functioning anymore. Hasn’t been online for a week, charged just 3 days ago for a month again. Called their existing customer line, “they no longer offer phone support” but when transferred to a “new client sales” line, magically they’re available. To cancel, they direct you to the website, which is non-functioning.
UPDATE: I DID email you idiots and got 4 (FOUR) canned responses telling me to go to the website to cancel. My bank put a stop-charge on your charges, and I had to change my fax in a ton of places in a medical facility, AND ALSO your response isn’t even denying you did any of this. You’re scammers!
7 December 2025
Unprompted review
Reply from MyFax
Thank you for contacting us, Meg, and we apologize for the frustration you’ve experienced. To help resolve this matter, please reply using the primary email address registered to your account to socialsupport@myfax.com. Once we have this information, we will be able to review your account and assist you directly.
Please note that support for your product is available via chat and email only, as phone support is not available.
Thank you
MyFax Support team ^MQ
a SCAM
myFax has had spotty coverage the past few years; the past few days, myFax website is down (and I've tried on 3 different devices, on 2 different networks/Internet). Their website is down, so you literally cannot cancel. They no longer offer phone support, and when I emailed them to cancel, am directed back to the website, which isn't working.
9 December 2025
Unprompted review
Reply from MyFax
Hello M R 3,
Thank you for contacting us, and we apologize for the inconvenience. Our website is currently up and running, and we have no reports of an outage. Please make sure you are accessing the correct website at central.myfax.com and click on Login. Also, ensure that you have a stable internet connection.
If you continue to experience issues, please reach out to us by messaging socialsupport@myfax.com, and we will be more than happy to assist you further.
Thank you
Myfax support team ^MQ
Company made an auto-withdrawal from my…
Company made an auto-withdrawal from my account 10/23/2025 to pay for my renewal on 11/18/2025. I cancelled my service on 10/24/2025 and was provided a confirmation number and receipt. They refuse to refund my money claiming the payment was made therefore not entitled to refund even though I cancelled before the end of current billing cycle of 11/18/2024 and before the next billing date of 11/18/2025 began. Their agreement states "If you cancel automatic renewal of your subscription, your subscription will close at the end of your current billing cycle." I cancelled during my current cycle. It does not state that a payment received prior to the new billing cycle being non-refundable. I have paid for a year of service that I will not be getting. They do not take phone calls, everything is done by email or chat. I had been with them for over 10 years. I cancelled because no one was faxing me documents, preferring to email via secure email.
24 October 2025
Unprompted review
Reply from MyFax
Hello Nick,
Thank you for contacting us, and we apologize for the frustration this has caused. We certainly want to review your cancellation and billing concerns and resolve this matter for you.
For security purposes, please message us at: socialsupport@myfax.com. Please use the primary email address registered to your account, and include either your fax number or the last four digits of the credit card on file so we can locate your account and assist you directly.
Once we receive that information, we will be more than happy to review your case and work toward a quick resolution.
Thank you,
MyFax Support Team ^MQ
Elizabeth was excellent
Elizabeth was excellent! She resolved my issue in a single response. I really appreciate her efficiency and clear communication. Very glad and thankful for her help!
5 November 2025
Unprompted review
Reply from MyFax
Hello G. Ferrer,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Elizabeth was excellent and was able to resolve your issue. Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
Chris addressed my needs and help me to…
Chris addressed my needs and help me to find what I was looking for.
22 October 2025
Unprompted review
Reply from MyFax
Hello Arthurene,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Chris was able to resolve your issue.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
very helpful and polite
9 October 2025
Unprompted review
Reply from MyFax
Hello Mike,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that our Support was helpful and was able to resolve your issue.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
I was having trouble making a change on…
I was having trouble making a change on my account page and my email to Support was replied to almost immediately. The suggestion worked and I was grateful
8 October 2025
Unprompted review
Reply from MyFax
Hello Jim,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that our Support was able to resolve your issue.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
Chris listened to my concern
Chris listened to my concern. Waiting on the final outcome
25 September 2025
Unprompted review
Reply from MyFax
Hello Elma,
Thank you so much for your feedback. We truly appreciate you sharing your experience, and we are very pleased to hear that Chris was able to listen to your concern and will resolve your issue.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com
, and we will be happy to help
Many Thanks!
MyFax Support Team ^MQ
Importance of Customer Support
Raffaele troubleshooted the problem and stayed on the phone with me while we confirmed that it was successful. I would not have solved this by myself. He provided excellent customer support.
25 September 2025
Unprompted review
Reply from MyFax
Hello Charles,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Raffaele was able to resolve your issue.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
Customer Service rep was quick and professional
Rep was quick, courteous and accurate.
19 September 2025
Unprompted review
Reply from MyFax
Thank you so much for your wonderful feedback, Walter. We truly appreciate you sharing your positive experience, and we are very glad to hear that Chris was professional, quick, and able to promptly resolve your issue.
If you need any further assistance, please don’t hesitate to contact us at socialsupport@myfax.com, and we’ll be happy to help.
Many thanks,
MyFax Support Team ^MQ
Easy and clear fix
I reached out via email and got an answer (from
Elizabeth V) to my question right away- it was clear, easy to follow up.
29 August 2025
Unprompted review
Reply from MyFax
Hello Joe,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Elizabeth was able to resolve your issue.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
Agent Chris I
Agent Chris I , was professional and responsive person who understand our issue and help us
3 September 2025
Unprompted review
Reply from MyFax
Hello Raj,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Chris was able to resolve your issue.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
Horrible, go else where.
Horrible. Horrible . Horrible. Attempted to cancel over 6 times. Attempted to charge my account after these attempts atleast 25-30 times, only charging more and more. Sent 1 fax and tried to cancel only to get charged over 60 dollars in total.
Straight scam tactics. Constantly asking if you want a reduced rate. Had to threaten leaving bad reviews on BBB to get someone to listen. Which thank you chris for actually reading the severity .
Straight up avoid. Not worth the headache. Support, sales are just beyond special and keep ignoring your request. I would try to ask for a refund for services not rendered but headache of a company to deal with, rather just cut my losses here. We'll over a month of constant emails back and forth to get them to stop ...
1 September 2025
Unprompted review
Reply from MyFax
Hello Ryan, We’d be happy to assist you, and we are sorry this hasn’t been the experience we want for our customers. Please note that our support is currently available through email and live chat, and we’re always here to help. If you've already requested cancellation but are still being billed, please contact us directly at :socialsupport@myfax.com from your registered email address with your account details. We’ll investigate immediately and ensure the issue is resolved.
Thank you,
Best regards,
MyFax Support Team ^MQ
Raffaele helped me tremendously
Raffaele helped me tremendously! I ran into some mysteriously 'unsuccessful' transactions that he was able to clear the mystery up (I wish the error messages had been more specific). Come to find out I can use the myfax app, and use it's camera to make simple black/white scans so that it isn't so costly to try to send. And he helped refund the additional charges.
28 August 2025
Unprompted review
Reply from MyFax
Hello Jill,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Raffaele was able to help and resolve your issue. Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
CROOKS
CROOKS! They sell a monthly plan for $5 and say you can send and receive so many faxes. Myfax never makes it clear they are going to charge you fees and taxes right AFTER AFTER you PAY for YOUR "PLAN." I have used online fax services before and they work fine, costs what they say, and get the job done fast. Myfax would not let my fax go through on the 1st, 2nd, nor 3rd try. The 4th time it works. I then see a bill from Myfax the next day & was confused why. They used my card to charge A ADDITIONAL $22! ONE FAX SENT AND 3 FAILURES COST ME $27! THEY ARE CROOKS! THEY ADD FEES AND TAXS OVER AND OVER FOR ANY AND EVERYTHING. THERE IS NO POINT IN BUYING THEIR BOGUS PLANS. THEN YOU CANT REALLY CANCEL SO THEY CAN KEEP YOUR CARD ON FILE TO STEAL FROM YOU DURING THEIR "BILLING CYCLE."
26 August 2025
Unprompted review
Reply from MyFax
Hello Bgr,
Thank you for reaching out, and we sincerely apologize for the frustration and confusion you have experienced. We do provide a set number of pages each month depending on the plan selected, and any usage beyond that allocation results in overage charges as outlined in our terms of service. That said, we understand how concerning unexpected charges can be and we want to resolve this matter quickly for you.
To assist you further and correct any billing issues, please message us at socialsupport@myfax.com from the primary email address registered to your account . Once we receive this, we will review your account in detail and promptly resolve any billing issues.
Many Thanks!
MyFax Support Team ^MQ
I paid to send a fax to Social Security…
I paid to send a fax to Social Security because I needed to confirm receipt. It was rejected and deleted. No record of it, no email confirmation. Nothing in sent box. Tried multiple times on multiple days! Unacceptable I may not get my case approved because of this.
21 August 2025
Unprompted review
Reply from MyFax
Hello JR, this is not the experience that we wish you to have. If you have not reached out to our Online Chat support, please do not hesitate to message us at socialsupport@myfax.com with your account details, and we would be happy to assist you in reviewing or troubleshooting your account.
Sincerely,
MyFax Support Team. ^RA
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