Fahlo Reviews 9,512

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,404 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently express their enjoyment in tracking animals and supporting conservation efforts through their purchases. Many find the bracelets beautiful and a meaningful gift, appreciating the educational aspect of learning about wildlife and their journeys. The accompanying app is frequently praised for its engaging content, providing updates and information that enhance the overall user experience. However, some customers encountered issues with their orders, such as delays or problems with tracking functionality, including animals no longer being trackable. A few reviewers also expressed dissatisfaction with customer service regarding these tracking issues, particularly concerning policies about replacement animals or the duration of tracking guarantees.

What people talk about most

Product

Users describe positive interactions with the product, often expressing delight in tracking animals and... See more

Application

Reviewers mention positive feedback about the app, with many expressing satisfaction and calling it "amazing"... See more

User experience

Customers consistently note positive experiences with the user experience, finding it fun and engaging to... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction and a desire to reorder... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a beautiful Company & Concept! Never thought buying cute bracelets could be so fun & help the environment in some way!!! Absolutely love tracking Turt Reynolds- and can’t wait to get more Jewelry... See more

Rated 5 out of 5 stars

I love being able to support animals with something as simple as a bracelet. I usually find myself devastated over the state of the world but too overwhelmed to know how to change it— being able to tr... See more

Rated 5 out of 5 stars

So far this has been such a fun and wonderful adventure with Fahlo. I hope they stay honest and true to what they do and stand for. I'm really glad I decided to purchase these. They are doing somethin... See more

Rated 5 out of 5 stars

It took me a bit to actually get the bracelet because I ordered during the winter and the weather was really bad, but I’m SO in love with it! I got Ning the Snow leopard! Convinced my partner to get o... See more


Company details

Written by the company

Save our Wildlife with every order! For any customers with questions, the fastest way to reach us is on Facebook or Instagram. Please send us a message there, or email us directly at support@myfahlo.com, and we would love to help. Also, please make sure you ordered from us, there are a lot of scam copy companies out there. We are the only company with a verifiable partnership with the Sea Turtle Conservancy, verifiable directly on their partner list: https://conserveturtles.org/partners/ We appreciate everyone's support for our mission :)


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Amazing apolo

I was tracking a penguin and when the tracker came offf of the first one they immediately gave me another one. So I say great service again.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Love this

Love this. Watching the animals travel and there updates. The bracelets are BEAUTIFUL 😍

20 June 2026
Unprompted review
Rated 5 out of 5 stars

OMG I LOVE THIS APP SO MUCH HAD IT EVER…

OMG I LOVE THIS APP SO MUCH HAD IT EVER SINCE I WAS A LIITTLE KID IT BRINGS SO MANY BENEFITS! Im a 13 year old girl and I mean it's just a great app and this app has taught me things about marine biology because this gets me going in my book it's just educational and it's not really boring there are little videos that they put out when you get your animal but overall it's just a great app for any age to get you wondering about the wildlife and what animals do! 10/10 great app!!!

5 July 2025
Unprompted review
Rated 4 out of 5 stars

Needs to update more

Needs to update more, they should put a tracker in the shark where it can be live tracking, cause that would be cool to watch

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I love Fahlo for many reasons

I love Fahlo for many reasons, first it is super fun to track and see where your animals are. Next you can see how far they have got and may have passed other animals trails or paths. Finally it’s nice to know that you made a difference in their life and is great to be a part of it.

19 June 2026
Unprompted review
Rated 4 out of 5 stars

Being able to have fun with the animals we track

Being able to learn a little bit about my animal and be ready and excited to see where my animal went in the past day, and even seeing how close it is to my locations. This company is doing well with how smooth it is to use and how is it is to work, and the animal options we get. I like that you donate proceeds to the organizations you cooperate with, and I think that is something you should continue to do to help save these animals from near extinction.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

This app is amazing!

This app is amazing! When using, you get updates about not1 only them but even more animals so you learn about the whole world. I definitely recommend this bracelet and app

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Quality!

I appreciate Fahlo and their mission to donate to conservation!! All the bracelets last a long time!

15 June 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Emory,

Thank you for sharing this feedback, and we’re really sorry for the frustration you’ve experienced. We understand how disappointing it can feel when tracking ends and you’re no longer able to follow your animal as expected.

In some cases they can stop transmitting if they detach or are impacted by environmental factors. We do have a 6-month tracking guarantee in place, and if an issue occurs within that window, we’re happy to help. Our current policy around replacements and tracking support is in place so we can continue supporting our conservation partners and the real-world research behind the tracking experience.

Please email us at cx@myfahlo.com, so our team can take a closer look at your specific situation and help however we can!

- Bailey

Rated 3 out of 5 stars

The concept and bracelets are awesome

The concept and bracelets are awesome! One thing that I think would be good and keep people on would be to offer a discount (like 25%) on a new bracelet if your animals tracker falls off or a price (less than a bracelet) to track the same type of animal but one with a functional tracker.

18 June 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Bri,

Thank you so much for your thoughtful feedback and for sharing your suggestion. We really appreciate it and are glad to hear you’re enjoying the concept and bracelets!

We understand your point about offering a discount or lower-cost replacement option if a tracker stops transmitting, and we’ve shared this with our team for consideration as we continue to improve the experience.

In the meantime, please feel free to email our support team at cx@myfahlo.com so we can take a closer look and help with anything specific. We’re always happy to help!

- Bailey

Rated 5 out of 5 stars

I LOVE THIS!

Great app! I love everything about this, it's a huge inspiration and actually inspired me to collect trash in my area and recycle it into art!

18 June 2026
Unprompted review
Rated 4 out of 5 stars

My animal won't move

My animal won't move my animal is wasabi the shark and won't move but other wise it is pretty fun if you see this give me a notification pls thx

9 June 2026
Unprompted review
Rated 3 out of 5 stars

My dolphin hasn't moved since May 31st

My dolphin hasn't moved since May 31st, so does that mean she's dead???

13 June 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Lauren,

It’s completely normal for tracking updates to vary from animal to animal! Each species moves differently, and update frequency depends on things like the animal’s location, behavior, environment, and when their tracker is able to send a signal. Some animals may update daily, while others might update every few days, weekly, or even biweekly.

Animals can also travel through areas with weaker satellite connection, spend time resting, dive below the surface, or move through places where signals may be delayed or temporarily blocked. Once the tracker reconnects, a new location point will appear on the map.

Please feel free to email us at cx@myfahlo.com, and we would be happy to look into this further!

- Bailey

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