It was great. I was a little confused about the base situation. I think there was just a little bit of a language barrier when I did use the chat. They kept saying I didn't order the base and I kept... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a doll for a deceased dog. When the doll arrived I noticed significant differences from the photo I sent. Wrong color of fur on mouth, legs and tail too long. Customer service only pointed o... See more
Company replied
I ordered a baby mobile with 4 of the family pets for my grandson. It was a surprise for my daughter as well. I knew it would be special as one of her dogs died unexpectedly several days before the bi... See more
Company replied
I loved my custom pet mobile! During the process, the team was very communicative and made a few changes that really make this doll look like my pet. I haven’t assembled the toy yet since it’s an upco... See more
Company replied
Company details
Written by the company
Discover the world of My Dollfy and our exquisite custom crochet dolls, bringing your cherished memories to life with remarkable craftsmanship and heartfelt details.
Contact info
United States
- support@mydollfy.com
- mydollfy.com
4.0
Great
340 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
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Husband loved it
Husband loved it . Got a tearful reaction , but he loved it so much and meant the world to him to have a small piece of his father . It arrived exactly at the 4month mark of his passing
2 January 2026
Unprompted review
Reply from My Dollfy
We are truly touched to hear that your husband loved the doll and that it brought such an emotional and meaningful reaction. Knowing that it could represent a small piece of his father and arrive around the four-month mark of his passing means more to us than words can express. It is an honor for our team and artisans to be part of something so personal and meaningful for your family.
Thank you again for trusting My Dollfy with such a special tribute. Your kind words genuinely motivate us to continue putting our hearts into every piece we create.
I love my dollfy
I love my dollfy. He looks just like my late husband. Would do again over and over.
31 December 2025
Unprompted review
Reply from My Dollfy
We are truly honored to know that your Dollfy resembles your late husband and brings you comfort. Creating a meaningful keepsake like this is exactly why our artisans put so much care and love into every piece. Your words genuinely mean the world to our entire team.
Thank you again for your trust and for allowing us to be part of something so special. Please know that we would be more than honored to create another Dollfy for you anytime in the future.
Absolutely heart melting
I am so in love with our final product and being able to tie in our fur babies into our anticipated human baby’s room decor. It is so sweet and it touches our hearts in so many ways. LOVE this company and product produced. Thank you SOOO much!
19 December 2025
Unprompted review
Reply from My Dollfy
We are truly touched by your kind words. Knowing that our work could help you honor your fur babies while welcoming your anticipated human baby into such a special space means more to us than we can express. It’s an absolute honor to be part of something so meaningful for your family.
Your support, love, and trust motivate our artisans every day to create pieces filled with care and heart. Thank you so much for choosing My Dollfy and for sharing this incredibly heart-melting feedback with us.
Wishing you and your growing family endless love and joy 🤍
Warm regards,
It’s an amazing sentimental gift
It’s an amazing sentimental gift, the team did an amazing job at creating a crocheted version of my decreased little brother… I gifted him to my mom for Christmas and it brought tears to everyone’s eyes.
Absolutely loved it!
25 December 2025
Unprompted review
Reply from My Dollfy
We are truly honored that our team was able to create such a meaningful and sentimental gift in memory of your little brother. Knowing that it brought tears and heartfelt emotions to your family—especially to your mother—means more to us than words can express. This is exactly why our artisans put so much care and love into every single piece.
Your kind words and appreciation genuinely motivate our entire team, and we are deeply grateful for your trust in My Dollfy during such an emotional and special moment. Thank you again for allowing us to be a small part of your family’s memories.
Amazing customer service
Amazing customer service, outstanding product even better in person! The absolute perfect gift for my children to have their dad with them every night. Super impressed.
4 December 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your incredibly kind words and heartfelt feedback. We are truly honored to know that the doll brought comfort and meaning to your children, and that it helps them feel close to their dad every night. Creating something so special for families is exactly why we do what we do, and your message genuinely means the world to our entire team.
We’re deeply grateful for your trust and support, and we’re so happy to hear that the product exceeded your expectations. Thank you again for taking the time to share your experience with us.
The gift was beautifully made
The gift was beautifully made. My partnered loved it and was very thankful for the gift.
20 December 2025
Unprompted review
Reply from My Dollfy
We are delighted to hear that the gift was beautifully made and that your partner loved it. Your satisfaction and happiness mean so much to us, and your feedback truly brightens our day!
Thank you again for your support and trust in My Dollfy. We look forward to creating more special moments for you in the future.
Everything came out PERFECT!
20 December 2025
Unprompted review
Reply from My Dollfy
We’re truly delighted to hear that you loved the doll — that means a great deal to our entire team and our artisans. Thank you again for your support and for taking the time to let us know about your experience. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
The doll was great!
The doll was great! I was a bit disappointed with the card.
20 December 2025
Unprompted review
Reply from My Dollfy
We’re truly delighted to hear that you loved the doll — that means a great deal to our entire team and our artisans. At the same time, we’re very sorry to hear that the card did not fully meet your expectations. Your feedback is incredibly valuable to us, and we’ll be sure to share it with our team so we can continue improving.
Thank you again for your support and for taking the time to let us know about your experience. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
It was a gift for my wife and daughter…
It was a gift for my wife and daughter and they both loved it.
18 December 2025
Unprompted review
Reply from My Dollfy
We’re truly delighted to hear that you loved the doll — that means a great deal to our entire team and our artisans. Thank you again for your support and for taking the time to let us know about your experience. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
I got this for my granddaughter’s first…
I got this for my granddaughter’s first baby. The dolls are adorable. She loved it. There were some issues with the delivery due to the postal service. When I contacted Dollfy, they responded quickly and all issues were resolved promptly.
15 December 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words! We’re thrilled to hear that your granddaughter loved the dolls and that we could assist with the delivery issues. Your support and patience mean a lot to us!
Reply from My Dollfy
Thank you so much! We’re delighted to hear that your wife loves it. Your kind feedback truly means a lot to us!
The dolls turned out perfect and look…
The dolls turned out perfect and look just like my grandparents in the picture.
15 December 2025
Unprompted review
Reply from My Dollfy
We’re truly delighted to hear that the dolls turned out perfect and resemble your grandparents so closely. It means the world to our team and artisans to know that we were able to create something meaningful and heartfelt for you. Your kind words are a great encouragement to us and reaffirm our dedication to craftsmanship and detail.
Thank you again for trusting My Dollfy with such a special keepsake.
Received my doll on 12/8 and it was how…
Received my doll on 12/8 and it was how I expected, they have done an excellent job. The details are great.
8 December 2025
Unprompted review
Reply from My Dollfy
We’re truly delighted to hear that you received your doll on December 8th and that it turned out exactly as you expected. Our team puts a lot of heart into every detail, and your kind words mean the world to us.
Thank you so much for your support — it truly encourages our artisans.
Nice doll, but not adhered to specifications.
I ordered a doll for a deceased dog. When the doll arrived I noticed significant differences from the photo I sent. Wrong color of fur on mouth, legs and tail too long. Customer service only pointed out that 20% differences were possible. But that's more than 20%. Given the price, I would have liked the doll to be reworked. Now I have to quickly look for another Christmas present. The doll itself is really beautiful, but unfortunately it doesn't meet the specifications. I won't order here again. Too bad.
5 December 2025
Unprompted review
Reply from My Dollfy
We are truly sorry to hear that the doll did not fully meet your expectations, especially given how meaningful this gift is. While our artisans do allow for up to a 20% artistic variation due to the handmade nature of each piece, we completely understand your disappointment if certain details — such as the fur color, leg length, or tail length — differed more than you expected.
We deeply appreciate you acknowledging the craftsmanship of the doll, and we’re very sorry that the final result did not reflect the exact specifications you hoped for. Your feedback is incredibly valuable and helps us improve the experience for all our customers.
Thank you again for sharing your honest thoughts, and please know we truly appreciate you giving us the opportunity to create something special for you.
Loved how it came especially all of the…
Loved how it came especially all of the small details my doll had from the picture I sent! They really took their time and it was worth it!
4 December 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your feedback! We’re thrilled to hear that you loved the doll and noticed all the small details from the picture you provided. Our artisans put a lot of care and attention into each piece, and it means so much to know it was worth it.
Great product and great communication!
28 November 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words! We’re truly delighted to hear that you loved the product and had a great experience with our communication. Your support means the world to us, and it’s an honor to create something special for you.
Reply from My Dollfy
We’re truly delighted to hear that you loved the two dolls and the level of detail our artisans put into them. Every piece is crafted with great care, and your appreciation means the world to our team.
Thank you again for your kindness and support — it truly encourages us every day.
Brought tears to our eyes
Brought tears to our eyes. We loved seeing our furbabies again and now they can watch over our new baby. The customer service and edits was amazing- they are so responsive! I would absolutely recommend and order again !
24 November 2025
Unprompted review
Reply from My Dollfy
It truly means the world to us to hear that your dolls brought tears to your eyes. Knowing that your precious furbabies can now watch over your new baby is incredibly touching, and we are so grateful to have played a small part in creating something meaningful for your family.
Thank you as well for your kind words about our customer service. Our team always strives to be responsive and supportive, and your appreciation encourages us so much.
We’re deeply honored that you would recommend us and consider ordering again. Your trust and kindness mean everything to our small artisan team.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
I loved my custom pet mobile
I loved my custom pet mobile! During the process, the team was very communicative and made a few changes that really make this doll look like my pet. I haven’t assembled the toy yet since it’s an upcoming gift, but when it arrived I was so impressed with the craftsmanship and how amazing it all looked.
25 November 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your custom pet mobile and that our team could help make it look just like your pet. Your support and feedback mean a lot to us!
We hope the gift brings lots of joy when it’s assembled. 💛
The gift was exactly what I expected
The gift was exactly what I expected. The expedited shipping almost made it before the occasion that I needed it for.
2 September 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your kind feedback! We’re delighted to hear that the gift was exactly what you expected and that the expedited shipping helped it arrive almost in time for your special occasion. 💛
We truly appreciate your support.
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