MyDermaDream Reviews 5,136

Amna was terrific. She understood my issues and was willing to accommodate me eliminating my concerns. Customer Service was outstanding.

I am also working with Gwen to find the right 90 day payment plan that will personally work in my budget so I dont have to cancel my new plan. Thank you. My problem is I dont go thru so much of my first order of serums yet.

Jessa was kind, patient, and listened to everything I had to say. She was even apologetic, which she did not have to be because what occurred was not her doing! Through it all, she was most concerned that my experience with the product was a positive one. What could have been a hassle was worry free because of Jessa.

I spoke with Fritz today and she did an awesome job explaining the process to me. I was a bit confused until I spoke with her. I had also unknowingly missed a few things I needed. She even helped me get them within my budget. Excited to get started.

Answered all my questions

Good customer service but a bit too oushy

Fritz was an excellent customer service representative. She was very knowledgeable and helpful with everything we spoke about. I’m happy to have spoken to her. She really is a wonderful lady. I can tell.

If I could give zero stars I would. This company charged my account fraudulently for an “upgraded” device I did not order. I ordered the basic device, and within seconds of exiting out of a video selling the upgraded device-I was charged. I did not authorize this device! When I immediately called their customer service I was told they could not remove the additional fraudulent charge. When I asked to speak to a supervisor, I was hung up on. Filed a complaint through my credit card company as well as the Better Business Bureau where their rating is an “F”.

Ordered and decided not to keep. Wanted return Phone and customer service non existent. Beware you are not being charged $52.09 for subscription. Paid with PayPal who had a blurb from derma dream that give returns promptly. Laugh. I did stop monthly subscription on PayPal which I never authorized Good luck.

I had help from Emmanuel in placing my order and found him to be very helpful!

They customer service was great. They answered right away and I was able to get things fixed within a couple of days. The ads that I waa seeing were a little confusing on the pricing but Tahla was able to explain it to me and even fix the issues with my membership.

This company is AWFUL. They bury their policies and clandestinely automated a subscription model without my knowledge. I had barely received my initial order when I was charged for my first "subscription" order of more product. When I called to cancel the order they said they couldn't and wouldn't provide a refund. It took several emails to get them to cancel whatever subscription they'd signed me up for. They called and emailed relentlessly to upsell me and when I called for a refund, they told me they don't accept any returns or provide any refunds. Their "90 day satisfaction guarantee" only covers product replacement if you have issues - no refunds.

So, I'm out over $200 and told them I would write a review, hoping to save someone else from the same fate. Good luck!

Representative worked with me on an issue I had with my order and we came to an agreement that worked for me and the company.

Hunain was so very helpful. I was frustrated with my lack of understanding your products, but he took his time explaining my account and choice in membership. He was intelligent, professional, informative and most courteous. He answered all my questions and concerns. Thank you Hunain! Jo

Friendly, polite

Elli in customer service went above and beyond to make sure I got all of my questions answered and was confident about purchasing. So many times when purchasing a product online you get nothing but disappointment. I'm exited to get my order!!

I had an issue. But was resolved quickly. Customer service was great. Now can’t wait for the product. Thank you customer service.
Was great in responding quickly. They were professional courtesy and explained snd replied quickly
Thank you customer service

The purchase was made, no informed consent that there was a SUBSCRIPTION forthcoming. The customer service representative did cancel it but this is deceptive practice.

I finally feel like I was heard and understood. I also feel like my problem was addressed after mentioning it several times to different people. NOTE: I have to say, that I don't agree with paying $10 for shipping for EACH item ordered as part of the subscription. There is no way that these tiny bottles cost that much to ship.

Emmanuel provided me with exceptional customer service today. He not only fixed the issue I was having, but set up two free gifts for me. Thank you, Emmanuel!