Total scammers!!! I placed a £251.91 order. The order just says 'your order is processing'. I've messaged them through their website and emailed them. They never reply. I am now having to do a dispu... See more
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See what reviewers are saying
DO NOT order from this company. I am still waiting for an item I ordered almost a month ago. The money has been taken. I have emailed a number of times, but no response. I'm annoyed I didn't read the... See more
Ordered & paid in full for hair styler. Received confirmatory email advising would contact when delivery due. After one month, nothing. I emailed all various addresses to enquire when I could expect m... See more
Like everyone else i thought i was buying an instock item in this country. I blamed myself for not researching before buying. I assumed my money was lost after reading reviews. I periodically checked... See more
Company replied
1.2
Bad
317 reviews
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Hasn’t replied to negative reviews
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Same as many of the reviews not…
Same as many of the reviews not received order or money back was before xmas tried to contact numerous times
19 December 2023
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Don't even deserve 1 star
Don't even deserve 1 star I placed a £75 order on the 11th of this month was supposed to be my birthday presents, I've heard nothing more about my purchases and they have not replied to my email asking where my purchases are and if they have been dispatched to me yet tried to call and just rang then said "the number I called can't take my call".
I'm beginning to think I've been scammed so will not be using this company again 🤨
Edit I finally got a reply from them and my package was finally dispatched yesterday which is a relief but their communication really does need to be addressed and someone should be available to speak with over the phone, I called a few times and was cut off and they answered once and just pressed buttons before hanging up again which is a shame I hope they manage to sort their customer service out so other customers don't get the same treatment.
19 February 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
SCAMMERS!
SCAMMERS!! Do not buy from them.
I’ve put the order #14189 and was ‘sent on the 31st January… Nothing has been sent!
I’ve emailed them twice, no one is responding, order tracking not updated, parcel not delivered.
On Monday I’ll be contacting my back about this company. I’ll ensure they’ll be accountable of stealing people’s money.
16 February 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
One of the worst companies I’ve ever…
One of the worst companies I’ve ever experienced. I bought an anti snoring device around 6 months ago! It moved in the night and scorched my neck!! I sent photos in to My Cosmetic, they initially responded but nothing since! Never asked how the wound was healing and never offered a refund!!
Do not touch this company with a barge pole!!!!!!!
12 August 2023
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
I have paid for my product and not…
I have paid for my product and not received it, not even a reply after my emails. I thought they were in London as the address states they are. Just read one review to say they are based in China. Obviously it looks like a scam.
I am adding that I have emailed you further to your request on TrustPilot. As stated I no longer have the email with my order number, however I do have proof of purchase and would like a full refund.
29 January 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Order 13786 scam
Order 13786
Ordered and never received after the alleged 12 working day delivery tracking says royal main hasn’t even received my order!!!! Not responding to emails to support team. Clearly a scam
22 January 2024
Unprompted review
Reply from Mycosmeticslondon
Hello,
Thank you for bringing your concerns regarding order #13786 to our attention.
We apologize for any inconvenience this may have caused you. Upon reviewing our emails, it appears that our team has already responded to your request. Please take a moment to check your inbox for our previous communication, or if you have any additional queries, feel free to send us a new message. We are here to assist you in resolving this matter.
Kind regards.
Can’t Return My Bra’s
Their reply is the email I have already had consistently over the last few months and therefore will get me nowhere.
If they give me a refund now, I will leave a better review.
7 February 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
An update on my previous review
An update on my previous review and most of it stands apart from, worried no longer because my parcel of 3 bras arrived and they are great. So despite zero customer support, I would buy from them again.
5 February 2024
Unprompted review
Reply from Mycosmeticslondon
Hello Lesley,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you are enjoying our products.
If you ever have any questions or need assistance, feel free to reach out at support@mycosmeticslondon.co.uk. We appreciate your support, and we look forward to serving you again.
Wheeler Dealer
This company appears to be London based so why do you have to pay over the odds to return a purchase to China? The UK return address is on the front of the parcel. Of course, in China, the returns go to a local PO. If not collected, no refund paid. While engaging politely with customers, really the Co are exercising sharp practice. Very unhappy. Avoid this company. If you do get a refund, you will have climbed through so many impossible hoops.You must have time on your hands. A disgrace.
11 January 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE. So disappointed, I ordered a hairdryer for my mum for Christmas (order no- 11918). It is terrible quality and faulty! I've rang the company phone number on 07451214501 and it goes straight to answer machine said this number cannot accept calls and customer service team aren't responding!
2 February 2024
Unprompted review
Reply from Mycosmeticslondon
Hello Phoebe,
Thank you for bringing your concerns regarding order #11918 to our attention.
We apologize for any inconvenience this may have caused you. Upon reviewing our emails, it appears that our team has already responded to your request. Please take a moment to check your inbox for our previous communication, or if you have any additional queries, feel free to send us a new message. We are here to assist you in resolving this matter.
Kind regards.
Reply from Mycosmeticslondon
Dear Patricia,
I've reviewed your order #13658 and wanted to inform you that there is a delay due to an error on the carrier's end. We've provided additional details in an email sent to your inbox.
If you have any further questions or concerns, please feel free to reach out.
Best regards.
DO NOT BUY FROM THIS COMPANY!!!!!!!!!!
**ORDER NO #13490
I HAVE EMAILED YOUR SUPPORT TEAM 5 TIMES BEING IGNORED - CHECK YOUR SUPPORT EMAILS INBOX YOU SHOULD CHANGE YOUR COMPANY NAME TO
*** MYCOSMETICSCHINA ***
GET MY MONEY REFUNDED BEFORE MY BANK REFUNDS ME & CLAIMS AGAINST YOU ***
DISGUSTING COMPANY!!!!!!!!!¡
DO NOT BUY FROM THIS COMPANY!!!!!!!!!!
THEY ARE STILL IGNORING ME BUT SENDING A SCRIPTED RESPONSE TO TRUST PILOT.
DO NOT BUY FROM THIS COMPANY!!!!!!
DO NOT BUY FROM THIS COMPANY!!! DO NOT BUY FROM THIS COMPANY!!
18 January 2024
Unprompted review
Reply from Mycosmeticslondon
Dear Suzanne,
Could you please share your order number with me? This will enable me to assist you promptly with your query. Alternatively, you can reach out to our support team via email at support@mycosmeticslondon.co.uk
Thank you for your cooperation, and we look forward to resolving your concerns.
Best regards.
I got the slim patches and that was a…
I got the slim patches and that was a rip off. Don't waste your money on this products. Plus the delivery took ages.
I suggest you guys not to sale this product because you are selling false expectations to people. The thing that the patches have looks more like glue and it doesn't do anything. I spent like £50 in this and I lost my money
1 December 2023
Unprompted review
Reply from Mycosmeticslondon
Hello,
We appreciate you taking the time to provide your feedback. We're truly sorry that the slim patches fell short of your expectations, and we apologize for any disappointment caused.
If you have specific points you'd like to discuss or if you have suggestions on how we can improve our products or services, please feel free to share them with our support team at support@mycosmeticslondon.co.uk
Best regards.
Where is my order?
I placed an order on the 11th of January for an event next week and still hasn't turned up. Tracking shows no movement and they won't reply to my emails. I should have read the reviews prior to ordering but I genuinely thought this was a UK website didn't know the item would ship from China..I need the order! order #13391
30 January 2024
Unprompted review
Reply from Mycosmeticslondon
Dear Teresa,
Thank you for your email. We have already responded, so please review it at your earliest convenience. Our sincere apologies for the delay in our reply and any inconvenience this has caused regarding your order. Your patience is greatly appreciated, and we want to assure you that we are actively investigating the matter to resolve it promptly.
Best regards.
Still waiting for my 3 bras
Still waiting for my 3 bras. Rang the company phone number today 07451214501. Answer machine said this number cannot accept calls. Spent £40 with them. Just read the negative views. Worried now. Just noticed all the responses to bad reviews from the company are word for word the same. Even more worried now.
29 January 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Bad company not recommend
I am not happy with my nail drill and they have 30 day return policy but they want me to pay for the return.... they don't want to provide me a label... and also I bough from a UK website but they give me a China return addresses and the shipping cost a lot.
23 January 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Do not buy!
Product received was extremely poor quality and not as pictured.
Item arrived with no paperwork or information on how to return.
Emailed company to request full refund and instructions on how to go about this.
They replied 2 days later but not with instructions on how to return, again I asked how to return..... they still have not replied!
4 January 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
This company is run by criminals
This company is run by criminals. My wife ordered a bra set. They sent the wrong size. Could not be contacted on the phone. Their return process was made as difficult as possible. Had to send a photo and copy of Post Office tracking receipt that cost £17 to send to China. After three weeks the item is still to be signed for and probably never will. I am going to the Police and Trading Standards
9 January 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
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