My experience with this service was beyond frustrating. I booked what was supposed to be a comprehensive clean, yet the team left early and barely touched the areas I paid for. Surfaces still had visi... See more
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If I could give less than 1 star I would. I don’t know how, but our apartment was WORSE after their “clean.” Worst cleaning service I’ve ever used! A dozen back and forth messages to get it properly c... See more
Paid for a deep clean for an unfurnished apartment that I am moving into, which was supposed to be around 7/8 hours, and include cleaning inside cabinets, refrigerator, etc. When I came back after 4 h... See more
The cleaning wasn't great. I ordered the service for my tenant. However, the tenant has to spend 6 hours for making additional efforts to redo the job. "We went through 3 rolls of paper towels and eve... See more
Company replied
Company details
Contact info
247 West 35th Street, Suite 9R, 10001, New York, United States
- (855) 692-5326
- contact@myclean.com
- myclean.com
1.2
Bad
149 reviews
Hasn’t replied to negative reviews
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Came home to a very organized
Came home to a very organized, clean apartment; would definitely recommend Myclean (and have)!
11 May 2017
Unprompted review
Great customer service.
11 May 2017
Unprompted review
Great customer service and awesome …
Great customer service and awesome cleaners !
10 May 2017
Unprompted review
I appreciate the flexibility of having …
I appreciate the flexibility of having someone help me clean whenever I want.
10 May 2017
Unprompted review
Reply from MyClean Cleaning Services
Hi Nadia,
Thanks for your thoughtful feedback.
We are happy to be here when you need us. Our goal is not to just be flexible, but to be great.
Did you like any of your recent cleaners (DonnaS, Shirley, Petronilla)? If so, we can find a day and time that works for you and for her for your future cleans.
Your satisfaction is our #1 goal, and we want to give you a 5 star experience,
Please respond here or email me at kenny@myclean.com to discuss how we can get there! If you'd rather speak by phone, please let me know.
Great service but the prices are a …
Great service but the prices are a little high
10 May 2017
Unprompted review
Reply from MyClean Cleaning Services
Hi Elan,
Thanks for responding to our survey.
I want to give you a 5 star experience, including our price.
Our price is at or below market in New York for a full service cleaning service.
Please let me know what you feel is fair, and we will see if we can make it work.
I look forward to hearing from you.
Very Happy Overall.
Overall, I've been very pleased with MyClean and the service we've received. I greatly appreciate the ease in scheduling cleanings and the fact that MyClean manages the relationship between us and our cleaner. I'm also happy that MyClean offers the cleaners full employment, rather than hiring them as freelancers, which means that they receive benefits.
10 May 2017
Unprompted review
Thorough and professional
Thorough and professional! I always look forward to my My Clean appointments because I know I will return to a spotless apartment.
10 May 2017
Unprompted review
I have been using MyClean for awhile …
I have been using MyClean for awhile now. It took some time to find a good cleaner who stayed on with the company, but I now have a cleaner who I love that comes every time. I love being able to reschedule appointments online and if I do call, their customer service reps are very courteous and helpful.
10 May 2017
Unprompted review
Reply from MyClean Cleaning Services
Hi Kelly,
Thanks for your thoughtful feedback.
I am glad you are happy with Pamela's work.
Your satisfaction is our #1 goal, and we want to give you a 5 star experience. If we ever fall short, please know that we guarantee satisfaction and will send a cleaner back free of charge to address any short-falls.
Please respond here or email me at kenny@myclean.com to discuss how we can get there! If you'd rather speak by phone, please let me know.
Solid work
Solid work, very convenient, but not as good as some cleaners I have worked with.
10 May 2017
Unprompted review
Reply from MyClean Cleaning Services
Hi Jonathan,
Thanks for your thoughtful feedback.
Our goal is to pair you with the best cleaner you've ever had. How did Pamela do? Are there notes we can add to better meet your needs?
Your satisfaction is our #1 goal, and we want to give you a 5 star experience,
Please respond here or email me at kenny@myclean.com to discuss how we can get there! If you'd rather speak, please let me know a time when we can do that.
Some are better than others
Some cleaners are more thorough than others. The time spent cleaning is pretty short. Last time my cleaner waited until I got home even though I told her to let herself out when she finished. She was obviously waiting for a tip and telling me about some financial problems. I felt for her, as I'm not sure what percentage the housekeepers retain from the total fee. After tipping, the cost for a 2 1/2 hour clean was about $145, which is WAY higher than finding someone on care.com and paying hourly. So while she did a nice job, I cannot afford to continue. More than 80.00 for a 2 1/2 hour clean seems ridiculous to me, I will be finding a cleaner who I can pay directly without the service overhead.
10 May 2017
Unprompted review
Reply from MyClean Cleaning Services
Hi Lauren,
Thanks for responding to our survey. Our cleaners should certainly not be complaining about personal problems or waiting around for a tip. I am sorry about that and I will be addressing it with my staff.
As far as our pricing and timing, our prices are extremely competitive in the industry. There are cheaper options, if you are willing to forgo customer service, insurance, training, bonding, and a company that does right by its staff through offering things like healthcare, 401k matching, etc. That said, our customers quickly learn the difference when they go this route.
Please reach out to me here (or respond to our COO under separate cover) so we can address your concerns.
We look forward to hearing from you.
Mike
My Clean has been my lifeline through My …
My Clean has been my lifeline through My Sickness with Lupus. Not just great Cleaners..a Great Company. I would highly recommend My Clean to anyone. So Efficient, Kind, And Professional. 7 yrs. Of Great Help! ...Julee Cruise
10 May 2017
Unprompted review
It depends
The thing with MyClean is, if you can find a good reliable cleaner, you're in good shape. Right now I have one of those, Brenda. But i had to go through a bunch.
10 May 2017
Unprompted review
Reply from MyClean Cleaning Services
Hi Stacy,
Thanks for your thoughtful feedback.
Long-time no speak.
Your satisfaction is our #1 goal, and we want to give you a 5 star experience. Brenda is great and will continue to do a great job for you. As you know, if we ever fall short, we guarantee satisfaction.
Please respond here or email me at kenny@myclean.com to discuss how we can get there!
Easy to cancel
Easy to cancel. Flexible. Easy to book.
Mostly quality cleanings. Friendly cleaners.
10 May 2017
Unprompted review
Reply from MyClean Cleaning Services
Hi Jeff,
Thanks for your thoughtful feedback.
Your satisfaction is our #1 goal, and we want to give you a 5 star experience,
Please respond here or email me at kenny@myclean.com to discuss how we can get there! If you'd rather speak, please let me know a good time to call.
Amazing
My schedule varies, so it’s hard to schedule the same MyCleaner every time. But I’ve worked with the same 3 or 4 over the past couple years, and they’ve all done an excellent job. My favorite cleaner is Latasha, just because she’s a super enthusiastic type of person, but that is not to say that the other ladies are not. Like I said, an excellent job every time. The nice thing about a service like MyClean is that it stands by its work and offers someone like me the flexibility I need to manage my home on my crazy schedule.
10 May 2017
Unprompted review
Cleaners have very specific tasks that …
Cleaners have very specific tasks that they know they must do and that's what they do - nothing more, nothing less. I sometimes have to remind a cleaner of task previously agreed upon. Cleaners are given a minimal time allowance by their agency to complete their cleaning. Price for cleaning is fair. Cleaners are generally in their 30's-40's.
22 April 2017
Unprompted review
Reply from MyClean Cleaning Services
Good evening,
Thanks for responding to our survey.
Our cleaners do work off a checklist. They are given an estimated cleaning budget which we have found is sufficient for apartments of a particular size.
If you've found that the budget is insufficient, or that tasks are being consistently overlooked, please let me know so we can work on a solution.
I see that you may have had to remind a previous cleaner about overlooked tasks. This may have been because of an oversight by your previous cleaner (as the notes made clear you had requested some extra services). We apologize.
I am glad to see our COO has reached out to schedule a call and get us on track.
If there is anything I can do, please respond here or email me at mscharf@myclean.com.
Thank you.
Mike
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