My Claim Group Reviews 

14,804
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 2,199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professional, polite, and helpful demeanor. Many highlight the excellent customer service, noting that advisors are patient, understanding, and efficient in addressing queries. People consistently appreciate being kept well-informed and updated throughout their claim process. However, some customers also noted that the overall claims process can take a long time, leading to discouragement and uncertainty about settlement timelines. A few other people also felt that response times to emails could be slow, and some experienced difficulties getting specific answers.

What people talk about most

Claim

Users describe ambiguous interactions with claim, with some reviewers appreciating being kept fully informed... See more

Customer service

Customers had positive experiences with customer service, often praising the politeness, helpfulness, and... See more

Response time

People report ambiguous experiences with response times, with many reviewers praising the swift service,... See more

Staff

Consumers find staff to be positive, consistently describing them as polite, professional, and helpful.... See more

Service

Reviewers mention ambiguous feedback about service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Found the website very helpful, once you’ve entered the details you receive several links to choose a company to move forward. The slow process of completing has nothing to do with my claim group.

Company replied

Rated 5 out of 5 stars

Very professional, polite and patient. Made sure I was clear in all information when I questioned. I feel they genuinely look out for your welfare ,only small negative is that it does take time to... See more

Company replied

Rated 5 out of 5 stars

Well happy with everything you are doing hopefully we will get some money back soon fingers crossed thank you so much for your help 👍🙏

Company replied

Rated 5 out of 5 stars

My Claim group are working very hard to redeem those overpriced charges from various banks and brokers. 5 Star for their efforts and for keeping clients up to date on matters unfolding

Company replied


Company details

  1. Legal Services

Written by the company

My Claim Group Are A Claims Compensation Specialist. Who work tirelessly to achieve the right outcomes for our clients. Our bespoke technology allows us to identify potential claims immediately and providing you assurance that your case will be dealt with efficiently. Our vision is to be the UK’s first choice for compensation claims, keeping our processes clear and simple for our clients. Getting the right resolutions for all involved.

How can I check if I'm eligible to claim?

Written by the company

1. We’re making some updates to our advertising and sign-up processes.
2. As part of this, we’ve agreed with the FCA to temporarily pause new customer sign-ups while these updates take place.
3. This won’t affect our existing customers. Your claims are still moving forward, and our team is working hard behind the scenes everyday.

Contact info

Promotion box for My Claim Group

Check to see if you are owed

Vehicles bought after 2007 likely had hidden commissions you can claim

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(14,804)

2,167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful call handlers

Helpful call handlers

9 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Fiona,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

Kind advise

The client adviser was patient courteous and helpful . She made me feel I mattered with my query . Thank you

9 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Hello,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 5 out of 5 stars

many thanks for your help

many thanks for your help. Hope you can sort something. out money wise william

9 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Julie,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Excellent service when dealing with…

Excellent service when dealing with this company the person I had spoken to explained everything very well to me . Much appreciated. Dc

8 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Hello,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 1 out of 5 stars

Got an email that they have my…

Got an email that they have my signature even though I have not provided it. Total scam company

8 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Antony,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to contact you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

Excellent service

Excellent service

8 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Gary,

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

Rated 4 out of 5 stars

Great customer customer services

Great customer customer services, they write and tell you what to do. What's going on very informative?

8 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Gayle,

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience. We're always striving to provide the best possible service, and your feedback is valuable to us.😊

Rated 5 out of 5 stars

Joshua

All very good at the moment

8 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Joseph,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

Good company

Good company. Only contact when necessary to update. No harassment. Thanks

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Katey,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 4 out of 5 stars

Plenty of Updates

Plenty of Updates

2 July 2026
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

Rated 5 out of 5 stars

Good communication

12 December 2025
My Claim Group logo

Reply from My Claim Group

Dear Carolyn,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

customer Service is great keep me…

customer Service is great keep me updated

7 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Mr Fitzpatrick,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 5 out of 5 stars

Very professional

Very professional, polite and patient.
Made sure I was clear in all information when I questioned.
I feel they genuinely look out for your welfare ,only small negative is that it does take time to reply to yr emails but it is dealing with alot of clients.

7 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Gadalla,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

I am happy for firm to check and see if… happy for the firm to carry on

I am happy for firm to check and see if I’m entitled. It was easy to fill in as long as you know your children’s names and date of birth and shooter my word my husband Keith is the father of the three of them. I trust them to do right by me thank you for the easy filling form as I am dyslexic and find things difficult but this was not at all difficult for me. Thank you.but

12 December 2025
My Claim Group logo

Reply from My Claim Group

Dear Linda,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Very useful and I hope they can get me…

Very useful and I hope they can get me some form of refund

2 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Bhojani,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 3 out of 5 stars

Waiting for Results

Waiting for Results

12 December 2025
My Claim Group logo

Reply from My Claim Group

Dear Mr Fitzpatrick,

Thank you for speaking with us to resolve your concerns. We appreciate you taking the time to leave a review. We take all feedback seriously and are committed to improving our service.

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