My Claim Group Reviews 

14,805
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professional, polite, and helpful demeanor. Many highlight the excellent customer service, noting that advisors are patient, understanding, and efficient in addressing queries. People consistently appreciate being kept well-informed and updated throughout their claim process. However, some customers also noted that the overall claims process can take a long time, leading to discouragement and uncertainty about settlement timelines. A few other people also felt that response times to emails could be slow, and some experienced difficulties getting specific answers.

What people talk about most

Claim

Users describe ambiguous interactions with claim, with some reviewers appreciating being kept fully informed... See more

Customer service

Customers had positive experiences with customer service, often praising the politeness, helpfulness, and... See more

Response time

People report ambiguous experiences with response times, with many reviewers praising the swift service,... See more

Staff

Consumers find staff to be positive, consistently describing them as polite, professional, and helpful.... See more

Service

Reviewers mention ambiguous feedback about service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Found the website very helpful, once you’ve entered the details you receive several links to choose a company to move forward. The slow process of completing has nothing to do with my claim group.

Company replied

Rated 5 out of 5 stars

Very professional, polite and patient. Made sure I was clear in all information when I questioned. I feel they genuinely look out for your welfare ,only small negative is that it does take time to... See more

Company replied

Rated 5 out of 5 stars

Well happy with everything you are doing hopefully we will get some money back soon fingers crossed thank you so much for your help 👍🙏

Company replied

Rated 5 out of 5 stars

My Claim group are working very hard to redeem those overpriced charges from various banks and brokers. 5 Star for their efforts and for keeping clients up to date on matters unfolding

Company replied


Company details

  1. Legal Services

Written by the company

My Claim Group Are A Claims Compensation Specialist. Who work tirelessly to achieve the right outcomes for our clients. Our bespoke technology allows us to identify potential claims immediately and providing you assurance that your case will be dealt with efficiently. Our vision is to be the UK’s first choice for compensation claims, keeping our processes clear and simple for our clients. Getting the right resolutions for all involved.

How can I check if I'm eligible to claim?

Written by the company

1. We’re making some updates to our advertising and sign-up processes.
2. As part of this, we’ve agreed with the FCA to temporarily pause new customer sign-ups while these updates take place.
3. This won’t affect our existing customers. Your claims are still moving forward, and our team is working hard behind the scenes everyday.

Contact info

Promotion box for My Claim Group

Check to see if you are owed

Vehicles bought after 2007 likely had hidden commissions you can claim

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(14,805)

2,170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very polite young lady that obviously…

Very polite young lady that obviously understood and seemed very knowledgeable and guided me to what I needed thank you

24 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Yvonne,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 1 out of 5 stars

Just not good enough help people out

Just not good enough help people out

1 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Gordon,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to call you to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

Great to deal with

Great to deal with, make things easy to understand, very proficient and friendly staff. Thank you guys

24 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Paul,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 5 out of 5 stars
My Claim Group logo

Reply from My Claim Group

Dear Debbie,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 4 out of 5 stars
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience. We're always striving to provide the best possible service, and your feedback is valuable to us.😊

Rated 5 out of 5 stars

no issues

no issues good communication and updates thank you

3 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Nick,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

Awesome thank you

23 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Warren,

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

Rated 5 out of 5 stars

Easy to talk to

Easy to talk to, very helpful

23 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Yvonne,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars
My Claim Group logo

Reply from My Claim Group

Dear Brian,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 1 out of 5 stars

Achieved nothing

Achieved nothing

23 July 2026
My Claim Group logo

Reply from My Claim Group

Dear CUSTOMER,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to contact you to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

A lovely and reputable company.

A lovely and sincerest call with the professional and very kind Grace.
Thank you lots, Lucy

23 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Lucy,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

From years gone by the file is still…

From years gone by the file is still open and been upon thankyou.

23 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Carol,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 2 out of 5 stars

Too much information required.

You have just sent me an Email requesting a copy of my Driving licence or Passport. There is alot of information on those that you can sell onto other companies. BUT have nothing to do with my claim. IF / WHEN there is any money coming my way ( which according to the press won't be anytime soon looking at the companies who are going to lodge objections to it ) I will then let you have those details. NOT BEFORE.

22 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Andy,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to call you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 4 out of 5 stars

Good communication

Good communication

19 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Fabien,

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience. We're always striving to provide the best possible service, and your feedback is valuable to us😊

Rated 5 out of 5 stars

They are still trying

They are still trying, but they are very good

12 December 2025
My Claim Group logo

Reply from My Claim Group

Dear Johnny,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

Very easy to use

Very easy to use, didn't take any time at all to provide the required info, thanks

21 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Craig,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 5 out of 5 stars

Very helpful and i was satisfied with…

Very helpful and i was satisfied with the information i received promptly. Good customer service

20 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Debbie,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 1 out of 5 stars

Ive never benefited from all the hours…

Ive never benefited from all the hours I've spent on the phone to them.

12 December 2025
My Claim Group logo

Reply from My Claim Group

Dear Steven,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to contact you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

Good communications and easy to…

Good communications and easy to understand and kept up to date

17 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Shaun,

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

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