My Cheap Laptop Reviews 1,272

Same experience as another user. No answering emails or phone calls. They tried to repair my laptop and said it was fixed but it was not and still having issues with it. Would not recommend at all.

I recently bought a laptop from this company, and it worked just fine for a while, but then developed a fault which meant that it wouldn't power on. I arranged a return with them and posted it off as they requested. It is now a couple of weeks since it was sent back to them, and I have heard nothing, and now their email address is unreachable and so is their phone number. Fortunately the laptop wasn't 'mission critical', but even so, I'm £200 out of pocket and have no laptop to show for it. So I can't really recommend this company, assuming it's still trading, (the website is still up), and the only advice I can give is Caveat Emptor! Lesson learned - use reputable dealers.

BUYER BEWARE!

I purchased a laptop only a few weeks ago, and paid for an additional 4 years warranty. There is a fault with my laptop. I emailed the company to let them know and my email has bounced back as email address does not exist. I found their email to me and replied to it. Same thing happened, so i tried calling them. It goes straight through to automated message to say office is closed and call back during specific times, which I am calling in. Depserate to locate them, i clicked on the instagram page. it has gone. I think this company has closed, yet they still took money for a warentee they cannot fulfil, only a metter of weeks ago. Now I am left with a laptop that does not function properly, and certainly does not do what they stated it would, a warentee that isnt worth anything, extra warentee too. I am fuming.

Awesome product at a great price.
Sales and after service was amazing!
So easy to get hold of, spoke to an actual person (Joe) who was kind and helpful. Got me sorted out straight away even though my query came months after purchase and I couldn't remember my order number!
Will be back again for future purchases.

I have dealt with these people for 10+ years and would never go to anywhere else. The service, advice and products are the best in my experience and I have worked with computers since I was 40 and now I'm 80. I would also say they have the nicest staff.

Think this is the fifth time I've bought a laptop off them. For the first time there was a problem with the laptop I received - not what you want but it gave me a chance to see how they dealt with it and they were superb. Answered the call quickly, got me straight through to a helpful technician who solved the problem. Really good company and they'll definitely be my first choice whenever I need another one.

Easy to browse, found exactly what we needed within our budget

This company has provided a number of refurbished laptops for our charity and it is such a help to be able to afford high spec laptops at reasonable prices. The after sales support is excellent too.

Quality products and a fair price - great customer service - we had a problem when the computer wouldnt turn on properly after a few months of non - use, so we called the team and actually SPOKE to someone who talked us through saying its was as it was off for so long we needed to simply do something which he helped us do . great support guys !

Good quality products & fast delivery for both laptops and spare parts. Both at excellent prices

A great laptop and service.
No problem with the laptop at all.

A delay in receiving our great value laptop. One phone call and all sorted, deliver next say as promised.
Would certainly recommend My Cheap Laptop!

I bought a gaming laptop to do CAD drawings quite a few years ago. I am still using it. It is now 12 years old from the date of manufacture. Great value at the time of purchase.

Bought two Dell laptops during Covid for the girls who needed them for online classes. Staff are very helpful and polite. When received laptops there was no camera. Contacted the team they replaced them. No fuss. I will happily doing business again with them.

When my laptop had a problem they immediately told me to send it back (unfortunately at my own cost) and I got it back within no time. I did have to change the fan later on but still, at the time it was great service.

I bought a reconditioned surface pro for my daughter for college with the Microsoft Pro package. Delivery was fast, product as good as new and performs very well. More than covered what she needed for college work.

Prompt, honest service

Adusted delivery forward as I was going away! Many thanks for being responsive.

The delivery of the laptop has been utterly chaotic and as of writing this review, I have still not received the laptop. I think this service is utterly unacceptable. I took a whole day off work to receive it and the driver took it the door next to mine but didn't even attempt to leave it with my neighbours as per my instructions. He just took a photo of the wrong door and drove off. Neither the delivery company (DPD) nor My Cheap Laptop have helped me to receive the laptop. I will never use this company or DPD again.
It's true that this issue is related directly to the delivery, however, My Cheap Laptop chose to work with DPD so they must carry some of the responsibility as I didn't enter into an agreement with DPD, I entered into an agreement with My Cheap Laptop.