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My Canada Trips Reviews 

234
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the knowledgeable team for designing perfectly tailored holiday itineraries that match individual budgets, personal preferences, and complex travel requirements. Consumers consistently describe the staff as exceptionally helpful, noting that every single arrangement runs smoothly from the initial booking process all the way to the final destination. However, some customers also noted occasional logistical snags, mentioning specific issues such as unexpected transfer delays, unlinked travel bookings, or minor communication errors regarding hotel arrangements. Reviewers occasionally experienced isolated coordination setbacks during their journeys despite the otherwise exceptionally well-planned adventures and professional service provided by the team.

What people talk about most

Service

Users describe positive interactions with service, highlighting responsive agents and well-organized... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their deep knowledge and... See more

Holidays

Reviewers highlight great satisfaction with holidays, describing them as the trip of a lifetime with seamless... See more

Customer service

People report positive experiences with customer service, consistently praising the knowledgeable staff and... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting knowledgeable agents who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Canada Trips can provide you with a perfect Canada Experience to suit your budget, type of holiday & length of stay. I had done some research before I made a call so had a rough idea what we wanted... See more

Company replied

Rated 5 out of 5 stars

Our advisor Cheryl McIntosh came up with an itinerary based on what we wanted to do and added suggestions and advice which was FANTASTIC thanks Cheryl! We went as a couple independently with everythi... See more

Company replied

Rated 5 out of 5 stars

A fantastic holiday where everything worked perfectly. We travelled from Toronto to Jasper on the Via train. The food was excellent and the views were amazing. All the day trips from Jasper and Banff... See more

Company replied

Rated 5 out of 5 stars

We wanted extras over My Canada advertised trip from east coast to west which included Toronto to Niagara to Calgary, Lake Louise and Banff then Rocky Mountaineer to Vancouver and Alaskan Cruise. Agen... See more

Company replied


Company details

Written by the company

At My Canada Trips, we don't just know Canada, we love it! Our team is not simply a faceless squad – we are real people with a real passion for Canada and a commitment to exceptional customer service. Let our Canada Holiday Experts find you the holiday of a lifetime. ABTA & ATOL protected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(234)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great company to book through.

We couldn't fault the booking process which was personal and thorough. Messages and alterations done quickly and without fuss. One or two snags while on holiday, but mostly the holiday went smoothly. We felt supported throughout and had a great holiday.

30 May 2026
Unprompted review
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Reply from My Canada Trips

Thank you Jane for your 4 star review. We are delighted to hear that Kelsey tailored your holiday to your requirements. We are sorry to hear that there was a few issues while on your holiday I will pass your feedback on to product team.

All the best, Abigail

Rated 4 out of 5 stars

We were taken on an amazing journey…

We were taken on an amazing journey thanks to you guys seeing the best of the rockies and the national parks

16 May 2026
Unprompted review
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Reply from My Canada Trips

Thank you Alan for your 4 star review. We are delighted to hear you had an amazing holiday in the Canadian Rockies and National Parks.

All the best, Abigail

Rated 5 out of 5 stars

A Memorable Bucket List Holiday

Contacted My Canada Trips to arrange a bucket list holiday for my wife and myself. I spoke to Sean and he didn’t disappoint. From flights hotels trips and transfers he didn’t disappoint. All we had to do was pack and turn up. Thank you Sean and My Canada Trips for creating a very memorable bucket list holiday.

16 May 2026
Unprompted review
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Reply from My Canada Trips

Thank you John for your 5 star review. We are over the moon to hear you had an amazing holiday. And we are delighted to know the itinerary Sean put together for you was perfectly tailored for you. I will be sure to pass on your kind words to Sean.

All the best, Abigail

Rated 5 out of 5 stars

Great holiday and well planned

The trip was well planned and all went smoothly until we arrived in Lake Louise. The itinerary stated a 12.15 pick up next day but arrived at 9.15. Luckily we were ready to depart. We were then dropped at the wrong hotel. I was told by Brewster travel that they hadn’t been informed of a hotel change. We had to take a taxi to the next hotel. The pick up point in Banff was listed as behind the Mount Royal hotel but I managed to get this changed as the company were using a small van to collect guests/luggage (one of our party has mobility issues). This hiccup caused a bit of stress on the day that’s why only four stars given. But overall it was a great and well organised experience!

27 May 2026
Unprompted review
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Reply from My Canada Trips

Hello Jean,

Thank you for your four star review and for taking the time to share your experience with us.

We are so pleased the overall trip was well planned and enjoyable. We do sincerely apologise for the confusion around the pick up time in Lake Louise and the hotel drop off in Banff. We completely understand how stressful that must have been, especially with mobility considerations in your group. We are glad you were able to get the pick up point resolved on the day.

Your feedback is really valuable and we will make sure it is shared with the relevant teams to help avoid this happening again.

All the best,
Abigail

Rated 1 out of 5 stars

They never even responded to my…

They never even responded to my enquiry.
Could I trust a company that does not even have the courtesy to quote - it was probably around a 7K/8K holiday.

27 May 2026
Unprompted review
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Reply from My Canada Trips

Thank you for taking the time to leave a review, Mr Lake. We're truly sorry for the delay in getting back to you regarding your quote as this really isn't the standard we hold ourselves to. I've passed your details on to one of our experts who will be in touch with you as a matter of priority.

All the best, Abigail

Rated 5 out of 5 stars

Very friendly helpful and approachable…

Very friendly helpful and approachable staff. Excellent communication.

27 May 2026
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Reply from My Canada Trips

Thank you Chris for your 5 star review. We are delighted to hear how friendly and helpful Jennifer was when planning your tailormade holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Amazing two weeks

So well planned which made for a packed experience and wonderful memories. Information and documentation very clear. Kelsey was excellent!

12 May 2026
Unprompted review
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Reply from My Canada Trips

Thank you for your 5 star review. We are delighted to hear you had an amazing time in Canada and everything we perfectly planned by Kelsey.

All the best, Abigail

Rated 5 out of 5 stars

An amazing holiday from start to…

An amazing holiday from start to finish, all planed well and no problems, would recommend to everyone thanks my Canada trips .

9 May 2026
Unprompted review
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Reply from My Canada Trips

Thank you Gillian for your 5 star review. We are delighted to hear you had an amazing holiday and you would recommend My Canada Trips to others. I will be sure to let Karen know you had a great time too.

Best, Abigail

Rated 5 out of 5 stars

Easy booking, great hotels…

The booking process was very easy for this holiday. They listened to what we wanted and made the trip special. The hotel choices were good and most of the trips were excellent. We felt one trip was disappointing but that was down to the guide and arrangements made by the company running the trip in Canada. Every other trip arranged by My Canada was fantastic.

28 April 2026
Unprompted review
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Reply from My Canada Trips

Hello Hilary, Thank you for your 5 star review, we are delighted to hear you had an amazing holiday in Canada. We also apricate the feedback on one of the tours you where on and we will take this onboard.

All the best, Abigail

Rated 5 out of 5 stars

Fabulous

Fabulous! Everything went to plan as set out by yourselves.Timings and meeting places for trips were spot on. Hotels chosen were perfect. Can’t fault anything. Thanks to the team. Jim and Gill.

20 April 2026
Unprompted review
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Reply from My Canada Trips

Thank you Jim and Gill for your 5 star review.

We are over the moon to hear you had an amazing time in Canada and everything went to plan. I have passed on your positive review to David.

All the best, Abigail

Rated 5 out of 5 stars

Very helpful and informative

Jennifer was very helpful and knowledgeable as well as being very happy to explore options in detail. Made the whole process very stress free. So far I would definitely recommend.

18 March 2026
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Reply from My Canada Trips

Thank you Peter for your 5 star review. We are thrilled to hear how helpful and knowledgeable Jennifer was when creating your once in a lifetime holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Prompt and responsive service

Prompt and responsive service. I’m looking forward to a trip that ticks all my boxes. Thank you

9 March 2026
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Reply from My Canada Trips

Thank you Sally for taking your time to leave your 5 star review. We are delighted to hear how efficient and knowledgeable Julie was when creating your tailormade holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

From the start of my enquiry for a trip…

From the start of my enquiry for a trip to Canada to the booking process everything was dealt with in a professional manner. I was dealt with by Jennifer who seemed to understand what I wanted. She put together a great itinerary from the information I provided which was sent by email within 24 hours. I was impressed with the service I received and so booked the holiday for next year.

10 March 2026
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Reply from My Canada Trips

Thank you Mr Bell for your 5 star review. We are over the moon to hear how efficient and helpful Jennifer was when creating your once in a lifetime to Canada. We hope you have an amazing time and I will be sure to pass on your kind words.

All the best,Abigail

Rated 5 out of 5 stars
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Reply from My Canada Trips

Thank you Bob for your 5 star review. We are thrilled to hear how efficient and helpful Julie was when creating your tailormade holiday to Canada.

All the best,Abigail

Rated 5 out of 5 stars

Canadian Trip

Trip put together was prefect. Included all the areas we were keen to visit and plenty of interesting activities to make sure we made the most of our visit.

25 March 2026
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Reply from My Canada Trips

Thank you Alison for your 5 star review. We are delighted to hear Julie took her time to listen to your requirments, then by using her knowledge and experiences created your tailormade holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Excellent service

Excellent service, well done to Gavin for brilliant help and advice, looking forward to our trip!Jenny & Derek

20 March 2026
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Reply from My Canada Trips

Thank you Jenny and Derek for your 5 star review. We are over the moon to hear how helpful and knowledgeable Gavin was when creating your tailormade holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Attentive staff and very informative.

Attentive staff and very informative.

2 April 2026
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Reply from My Canada Trips

Thank you Mr & Mrs Wood for your 5 tar review. We are delighted to hear how helpful and knowledgeable Cheryl was when creating your tailormade holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Second holiday booked with Gillian

Second holiday booked with Gillian. Excellent service & very quick to pit itinerary together & always responds quickly to calls or emails.

6 March 2026
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Reply from My Canada Trips

Thank you Sally for your 5 star review. We are delighted to hear this is your second time booking with Gillian and My Canada Trips. We are also thrilled to know how efficient and helpful Gillian was when creating your tailor made itinerary.

All the best, Abigail

Rated 5 out of 5 stars

Patient and thoughtful advice from Jennifer

Jennifer carefully guided us through our planning process for a trip of a lifetime to Canada in June 2027. We really appreciated her patience and in depth knowledge of Canada. From Alaska cruising, to Vancouver wildlife experiences, the Rockies and beyond she provided us with an excellent service.

6 March 2026
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Reply from My Canada Trips

Thank you Tarmum for your 5 star review. We are over the moon to hear Jennifer took her time to go in detail of each element of your itinerary. Using her knowledge and experiences in Canada to create your once in a lifetime holiday. We hope you have an amazing time and I will be sure to pass on your positive review.

All the best, Abigail

Rated 5 out of 5 stars

Personal service

Personal service. Nice to talk to someone on phone and answered all my questions quickly

6 March 2026
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Reply from My Canada Trips

Thank you Nicola for your 5 star review. We are over the moon to hear how helpful and knowledgeable Jennifer was when creating your 5 star review.

All the best, Abigail

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