Good company , email technical support and get genuine help with extra tips to prevent silly mistakes installing spare parts. Bought MI PRO SCOOTER parts spot on they fit and similar prices than if fe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Got exactly what i expected. Seller is friendly and doesn't talk like a programmed robot. The extra accessories come really handy (especially the valve extender). Fast response time and straight to th... See more
TL;DR Excellent and proactive service; fast delivery! I accidentally fried my M365 pro's controller board using medium regen braking. Did a bit of research where to get a new, genuine Xiaom... See more
Company replied
So i ordered a new brake replacement after my electric scooter fell over and it snapped. After waiting over a week i decided to drop a email to find out what was going on, i received an update straigh... See more
Company details
Information provided by various external sources
myBESTscooter focus on delivering best quality products while providing an exceptional customer service. We provide most reviewed and trusted Xiaomi M365/Pro and Segway ES2/ES4 electric scooters, wide range of spare parts and accessories. All products on our platform are located in the UK, shipped within 24 hours and delivered next day for domestic customers (3-5 working days to Europe). Over the last year, we have launched more than 100 new products, served 14000 new customers and successfully expanded into Europe. We now have our items placed in the UK, Germany, Spain, France, Italy, Poland and Czech Republic!
Contact info
United Kingdom
- info@mybestscooter.co.uk
- mybestscooter.co.uk
The service was outstanding
The service was outstanding, with incredibly fast delivery. I have no complaints at all. A definite 5-star experience!
12 February 2026
Unprompted review
Great customer service
Great customer service — Matas was very helpful!
2 January 2023
Unprompted review
Brilliant experience
Very easy to order, free and quick delivery. Has lots of parts that you can’t find elsewhere.
4 February 2022
Unprompted review
A fast free delivery and a quality service.
Fast free delivery that arrived the next day, the fastest of the online electric scooter retailers I've used so far. The products are well packaged and the quality is excellent.
11 November 2021
Unprompted review
Absolute joke
Absolute joke, my parcel was left on the front by delivery driver, he even pictured it himself, my parcel has obviously been stolen and they are refusing a refund, wont be dealing with these again..........
31 March 2021
Unprompted review
Reply from myBESTscooter
Hi James, thank you for your review. Our delivery driver was supposed to obtain your signature on delivery, however you've asked Hermes to deliver to a 'safe place' and took all responsibility from that point (as prompted by Hermes notification). We could only refund the difference between the sale value and our part cost as goodwill. Kind Regards, Matt
hello i bought a refurbished suspension…
hello i bought a refurbished suspension kit and i want to tell you it's great. it didn't look like he was with anyone else. I had no problems with delivery. so well done to my best scooter
22 March 2021
Unprompted review
So i ordered a new brake replacement…
So i ordered a new brake replacement after my electric scooter fell over and it snapped. After waiting over a week i decided to drop a email to find out what was going on, i received an update straight away and a refund the very next day as order had been lost. I reordered again through Amazon and received my order within 3 days, i have also ordered other parts from this site and have always been happy with the quality of the parts. Very professional and quick response would definitely recommend.
10 November 2020
Happy customer
Good price and has a lot of accessories and parts for electric scooter . Fast delivery.
6 November 2020
Unprompted review
goods dispatched on time and received…
goods dispatched on time and received in good order
5 November 2020
Screws always fall of
5 November 2020
Reply from myBESTscooter
Hi, thank you for your review. Make sure to use extra loctite glue for folding mechanism bolt!:)
Regards
Matt
Product didn't arrive after 1 week
Product didn't arrive after 1 week. Still getting no feedback as to what's happening from the company
2 November 2020
Reply from myBESTscooter
Hi Zoe, thank you for your message. Once again, our apologies that tire hasn't arrived yet. We've replied to all your emails and we've raised a ticket with the fulfilment warehouse to chase this up. In the meantime, we've offered you an alternative source for the product and full refund could be issued tomorrow (one week after order date).
Thank you and sorry to let you down on this occasion! :) I can see that previous two orders came within 1-2 working days as promised.
Kind Regards
Matt
Top marks all round
Excellent communication with a rapid response to every question. Real quality customer service. Will certainly buy from them in the future.
19 October 2020
Unprompted review
Excellent communications
Excellent communications, good price and immediate next day delivery.
Can’t ask for better than that.
Highly recommended seller.
8 October 2020
Very quick response
1 October 2020
Unprompted review
Great response very helpful and quick…
Great response very helpful and quick delivery
9 September 2020
Unprompted review
Item came very quick
5 September 2020
Unprompted review
I've used them before
I've used them before, they dispatch quickly and delivery is good - plus they have a very good range of bits to keep your M365 running.
1 September 2020
Unprompted review
Great quality products and fast delivery
19 August 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.