Initial order on boarding had some communication issues, and I was a bit surprised upon order acknowledgment to find that I had to pay an additional 400.00 an hour if I wanted to speak with the perso... See more
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My Amazon Guy was a solid company to work with. They were on top of communication and reached out to us with reports and metrics. I wish they would have dove into our business a little more and as... See more
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Working with MAG has been a game changer for our business. Their team is highly knowledgeable, proactive, and thorough in everything from PPC optimization to catalog management. They communicate... See more
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Coming from Etsy to the Amazon ecosystem with a rebrand/relaunch as a one person team has been an uphill battle. Met Noah at Amplify Founderverse during an Amazon Brand intensive where every question... See more
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Company details
Written by the company
A full service Amazon agency that helps brands increase their market share.
Contact info
United States
- 1-470-623-1951
- sales@myamazonguy.com
- myamazonguy.com
4.4
Excellent
494 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Hello Viewers,
Hello Viewers,
I have started a candle business on Amazon. I hired MAG. I paid them about 7K some for onboarding and 2.5K thereafter, three month minimum. I sent them termination notice 4/28/2026. Month to month contract end date was 5/30/26. So, they sent me an email early termination, and they pro-rated it at $ 1250, because I sent them notice 4/28 instead of 4/30. I just finished paying that.
This is the issue:
Please be careful not to give them administrative user permissions they quite persistent during on boarding process. I never gave them administrative user permission. Off boarding will become difficult for you, they don't need so many administrative user permissions they are asking for. Like substantial amount marketing companies, according to me they are looking out for themselves.
All this money they could not sell 30 candles for me. they took more than 15 K.PPC is sub optimal.
According to my experience with them not a good choice at all. Don't say no one told you!
I sent them an email I was going to put up a review so here it is!!!
8 May 2026
Unprompted review
Reply from My Amazon Guy
We understand your frustration and appreciate the opportunity to work with your brand during its launch phase on Amazon. Your products entered the marketplace without Brand Registry, reviews, or key account access permissions such as Brand Analytics and SQP, which limited our ability to fully implement optimization strategies including A+ Content, Brand Story modules, and advanced PPC scaling despite repeated requests for access over several months. Throughout the engagement, the account remained in an “At Risk” status due to ongoing access limitations and the challenges of launching a premium-priced niche product in a highly competitive marketplace, and once your trademark became eligible for Brand Registry, we immediately reached out with next-step recommendations while also advising that a stronger DTC focus may better align with your current business goals. Regarding the early termination fee, your agreement included a notice period requirement, and after receiving notice on 4/28 for a 5/30 end date, we prorated the fee to $1,250.
Professional team with deep Amazon…
Professional team with deep Amazon knowledge. Guillermo and the MAG team were attentive partners throughout our time together. They delivered consistent account management and were always willing to go the extra mile. Our decision to move on was purely strategic as we shift focus to direct channel and off-Amazon growth — not a reflection of the quality of their work. If Amazon growth is your focus, MAG is worth considering.
5 May 2026
Unprompted review
Reply from My Amazon Guy
Really appreciate the thoughtful review and the years of partnership. Guillermo and the team loved working with you and helping grow your Amazon presence. Wishing you strong success as you scale your direct channels and we’re always here if you need us again down the road.
My MAG team
This team took the time to learn my business and how to market my product. They are creative and responsive.
29 April 2026
Unprompted review
Reply from My Amazon Guy
Appreciate this! Simple, but it tells me we’re doing the right things. We don’t believe in one-size-fits-all, so taking the time to understand your business is step one, and executing fast is step two. Thanks for trusting the team.
Reply from My Amazon Guy
Thank you for your feedback! Hoping to have more opportunities to work with you! Its US vs Amazon
Thank you MAG Team providing valuable…
Thank you MAG Team providing valuable information via you Channel lots ideas
25 April 2026
Unprompted review
Reply from My Amazon Guy
Thank you for your kind words! We’re glad to hear that you found the information useful!
Your feedback truly motivates us to keep sharing useful and insightful content. If there’s anything more you’d like to see or learn, feel free to let us know!
A team of Amazon Ninjas
The whole team at My Amazon Guy was very professional and knowledgeable. We had an issue with an incorrect UPC on one of our ASINs and had submitted tickets to Amazon for weeks with no headway. After a few days they had everything changed over successfully.
21 April 2026
Unprompted review
Reply from My Amazon Guy
We really appreciate you sharing your experience! It means a lot to hear that our team could step in and get your UPC issue resolved quickly after weeks of frustration! We’re always here if you need anything else.
worst experience in the hiring process.
worst experience in the hiring process.
I applied for a customer success role at this company. Gone through the hiring procedures and passed all the required skill tests and interviews.
Got the offer and accepted it. After "2 months" of waiting, because they said that the position that I have applied for is on hold, without any updates whatsoever.
It's me who contacted them to get an update. This was back in November of 2024. I am posting it here for awareness.
The owner, as well, seems to be narcissistic, especially in the past videos that they uploaded. go see it for yourself.
20 April 2025
Unprompted review
Reply from My Amazon Guy
Hi Ervin, thank you for sharing your feedback! We understand how frustrating that experience must have been.
While an offer was extended and initial requirements were completed, onboarding timelines can sometimes shift due to changing business needs and limited availability of training slots. Our team remained in communication and expressed continued interest, but we acknowledge that the lack of a confirmed start date can be disappointing.
By the time a potential opportunity opened, we understand you had already decided to move forward elsewhere. We appreciate the time and effort you invested in the process and wish you the best moving forward.
competent and hardworking team to…
competent and hardworking team to support your amazon business. varied and strong expertise very responsive and knowledgeable.
30 March 2026
Unprompted review
Reply from My Amazon Guy
Appreciate the kind words! Competence without execution speed doesn’t move the needle, and our team is built to deliver both. We’ve got specialists across every part of Amazon, and we actually respond when it matters.
A perfect Amazon Partner
We have been using My Amazon Guy for the past 2 years and have seen such an amazing growth not only with our Ads but also our organic searches. Clear communication and timely responses are one of the best parts of working with my team.
26 March 2026
Unprompted review
Reply from My Amazon Guy
Thanks for sticking with us over the past two years! Results like that come from consistent execution across both ads and organic. Glad the team’s communication and speed are making a difference; that’s exactly how we keep performance trending up.
Terrible service
I hired this agency expecting comprehensive management, but my experience was disappointing. They made errors in my product listings, misapplied coupons and discounts, and PPC management was minimal and basic. Instead of improving performance, they increased my advertising costs (ACOS) while my sales declined. The limited, basic work didn’t match the fees, and overall, they negatively impacted my brand. This was my experience, so I’d advise caution before trusting them with your Amazon business.
25 March 2026
Unprompted review
Reply from My Amazon Guy
We’re sorry to hear this was your experience. But it doesn’t reflect the full picture. Your account has shown positive trends (improved TACoS and overall sales growth), and all pricing, strategy changes, and discounts were discussed and approved in meetings; however, frequent reversals before strategies had time to perform made consistent progress difficult.
They're part of my Team!
My Amazon Guy is the only agency I've worked with that genuinely feels like an extension of my team. They truly care about your success on Amazon and are always ready to adapt to the constant changes surrounding your brand, Amazon and the market.
23 March 2026
Unprompted review
Reply from My Amazon Guy
Appreciate this! Being seen as an extension of your team is exactly the bar we hold ourselves to every day. Amazon doesn’t sit still, and neither do we, so we’ll keep adapting fast and pushing hard to drive your growth. US vs Amazon!
It's spam. Lots of it.
It's spam. It's just junk mail. Never asked for it. Don't want it. Please go away. And he flagged this when it’s completely true. I was spammed and harassed, wrote an honest review, and now he’s trying to silence me!
16 March 2026
Unprompted review
Lost my Amazon account $200,000 in sales
Run from using this company. They are all talk. We managed our Amazon account internally, but decided to us My Amazon Guy's in March 2025. By March 2026 they lost us $200,000 in sales compared to the same time period the previous year. They use marketing teams that our located outside of the US that don't have command of the English language. This caused the messaging on our images to be incoherent because of improper grammar. They also used keywords that had nothing to do with our products, which greatly increased our ad spend and our ACOS. Their answer was to assign me a new team, which they did three times during the year we used them. Each team did worse than the previous team and our sales kept going down while our ad spend kept going up. Their answer, when I told them I was leaving, was to give me a fourth team. They use a one-size-fits-all system for all their customers and they collect their monthly fee all while using very cheap labor in the Philippines. They say all the right things during the sales call, but when it comes to the actual work on your account it is all superficial. They even used a competitors marketing pictures as one of our products images. Save yourself a ton of money and don't use this company.
2 March 2026
Unprompted review
Reply from My Amazon Guy
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
Throughout our partnership, our team worked to improve listings, advertising performance, and overall account management. When concerns were raised, our leadership team made several adjustments including reassigning team members and refining strategies in an effort to better support your brand. While those changes were intended to improve results, we understand from your review that they did not resolve the issues you experienced.
We take concerns around creative accuracy, messaging quality, keyword targeting, and communication seriously. Feedback like yours helps us review and strengthen our internal quality-control and review processes.
Amazon performance can also be influenced by many factors beyond agency management including inventory levels, pricing, competition, and seasonality. But we always aim to provide clear strategy and execution to support our clients’ growth.
We appreciate the opportunity we had to work with your brand and wish you continued success moving forward.
All I need to know about amazon ASIN…
All I need to know about amazon ASIN was just excellent,the videos on YouTube and email messages.But I need you to locate my ASIN and boost my sales,I already agreed to your percentage bargain but no results from you yet
8 March 2026
Unprompted review
Reply from My Amazon Guy
Thank you for the feedback—we’re glad to hear the YouTube videos and email resources have been helpful in understanding ASINs. We appreciate your patience and understand how important it is to start seeing results after agreeing on a performance-based arrangement. Please reach out to our team directly so we can review the status of your ASIN together and make sure we’re aligned on next steps to help boost your sales.
Excellent Design Work and Communication
We've been working with My Amazon Guy for about five months now, and the experience has been outstanding. Their design work in particular has really elevated our product listings — the quality and attention to detail are impressive. Communication has also been a standout. They're responsive, proactive, and always keep us in the loop on what's happening with our account.
Finding an agency you can actually trust with your Amazon presence isn't easy, but My Amazon Guy has earned that trust over the past several months. If you're looking for a team that delivers great creative work and genuinely cares about keeping you informed, I'd highly recommend giving them a try.
5 March 2026
Unprompted review
Reply from My Amazon Guy
Thank you so much for the thoughtful feedback! We're thrilled to hear that the design work has helped elevate your listings and that our team’s communication and transparency have made a positive impact on your experience.
We truly appreciate your trust in My Amazon Guy and look forward to continuing to support your growth on Amazon.
A 30 minute consultation call with Steven
A 30 minute consultation call has recalibrated our internal focus towards building out solid data foundations, so we’re better prepared as we explore how AI can transform our agency business.
4 March 2026
Unprompted review
Reply from My Amazon Guy
Thank you for the thoughtful feedback! We’re so glad the 30-minute consultation helped recalibrate your focus and highlight the importance of building strong data foundations before scaling into AI. Excited to see how this next phase transforms your agency and we’re here to support you every step of the way.
Persistent with helping
Persistent with helping! They stick with an issue until it's fixed, whether it's bettering our storefront or each product individually. The staff is kind and honest. They are patient with us as we work with them.
2 March 2026
Unprompted review
Reply from My Amazon Guy
Thank you so much for your thoughtful feedback!
Your kind words about our team’s honesty and patience mean a lot. Collaboration works best when we grow together, and we genuinely appreciate the partnership and trust you place in us. We’re excited to keep building and improving alongside you!
High recommendation for MAG
MAG has done a great job of filling the gaps needed to be successful as a Amazon Seller. Great communication and keeping the owner accountable for tasks discussed in the scheduled meetings.
3 March 2026
Unprompted review
Reply from My Amazon Guy
Thank you so much for your kind words! We’re thrilled to hear that our team has been able to support your success as an Amazon seller and help keep things on track. We truly appreciate your trust and look forward to continuing to partner with you.
Issue resolved in a timely fashion
Initial order on boarding had some communication issues, and I was a bit surprised upon order acknowledgment to find that I had to pay an additional 400.00 an hour if I wanted to speak with the person whom I hired. I asked for a quick phone call through customer service but never really received an answer. I also felt like I had no control over what the final total bill would be, it was a bit confusing. The total customer service experience I felt could have been better, however once I got past customer service the person I worked with was top notch and resolved the issue. He would get 5 stars.
12 February 2026
Unprompted review
Reply from My Amazon Guy
Thank you for taking the time to share your experience we truly appreciate the detailed feedback. We understand there was confusion around communication access and billing.
We understand that it wasn’t clear upfront that live calls are outside the standard scope and billed separately and it may have appeared as though you were being billed for 10 hours (Especially since you purchased the Buy one Get one promo), and we apologize that this wasn’t communicated clearly enough at the start. We can absolutely see how that expectation gap would feel frustrating.
That said, we’re very glad to hear that once you connected directly with your specialist, the experience turned around and the issue was resolved to your satisfaction.
Thank you again for the honest feedback. It helps us refine both our onboarding clarity and overall customer experience.
Very responsive to our needs
Very responsive to our needs. Growing organic sales through SEO
27 February 2026
Unprompted review
Reply from My Amazon Guy
Thank you for your kind words! We’re thrilled to hear that our SEO efforts are helping grow your organic sales and that we’ve been responsive to your needs. We look forward to continuing this momentum with you!
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