My Amazon Guy Reviews 

494
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being exceptionally professional, highly knowledgeable, and very effective at managing storefronts, listings, and advertising strategies. People consistently highlight the clear communication, prompt responses, and proactive approach shown by staff members. Reviewers deeply appreciate the tailored guidance and dedicated support that consistently helps improve overall business performance, sales, and online visibility. Some reviewers were not happy with full-service management, noting that ad spend and advertising costs increased while sales declined. Consumers also experienced issues with inconsistent team assignments, lack of proper structure, and poor communication regarding complex account tasks.

What people talk about most

Service

People report positive experiences with service, noting that the team is responsive, highly proactive, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting deep industry knowledge and proactive support.... See more

Customer service

Consumers find customer service to be positive, frequently highlighting great communication, proactive... See more

Product

Customers consistently note positive experiences with product, highlighting that the team is easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial order on boarding had some communication issues, and I was a bit surprised upon order acknowledgment to find that I had to pay an additional 400.00 an hour if I wanted to speak with the perso... See more

Company replied

Rated 4 out of 5 stars

My Amazon Guy was a solid company to work with. They were on top of communication and reached out to us with reports and metrics. I wish they would have dove into our business a little more and as... See more

Company replied

Rated 5 out of 5 stars

Working with MAG has been a game changer for our business. Their team is highly knowledgeable, proactive, and thorough in everything from PPC optimization to catalog management. They communicate... See more

Company replied

Rated 5 out of 5 stars

Coming from Etsy to the Amazon ecosystem with a rebrand/relaunch as a one person team has been an uphill battle. Met Noah at Amplify Founderverse during an Amazon Brand intensive where every question... See more

Company replied


Company details

  1. Marketing Agency
  2. also in
  3. Online Marketing Agency

Written by the company

A full service Amazon agency that helps brands increase their market share.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

494 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(494)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wish I found out about My Amazon Guy sooner

I found out about My Amazon guy in the first quarter of 2024. I stumbled upon one of their YouTube videos and I just started to follow it closely before I decided to sign up with them. I gain free knowledgeable information through their YouTube videos, and it got me to wonder what it's all about. In July 2024 we ended up signing up with them and we got a place with an awesome brand director. The brand director, and the senior account management, and the whole team in general are all very professional. They give you great advice on how to execute certain things and how to present your brand in order to catch the customers eyes.

When we sent up for account we had clear goals in mind to close the year out in 2024, and we were extremely surprised by the results. They helped us increase our sales dramatically and helped with having better images and descriptions in our listing. They helped us rank on our converting keywords tremendously. They stretched our dollar when it came to advertising by having great ACOS. I send that for the full service package and I am glad that we did.
We have been working together for 10 months now, and I plan on keeping them on for a while. I was very skeptical at first about bringing in an agency to take over my Amazon account and take it to the next level, I wish I would've done it sooner.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service. Amazing People. Solid Results.

We have worked with My Amazon Guy for several years and they are awesome! We have some interesting business needs and unique qualities and MAG has helped us leverage those for great results on Amazon. Our brand reps and account managers are highly skilled and work alongside us daily to keep our store and seller account running smoothly. Highly recommend!

19 May 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend MAG

I have been using MAG for the past year. I hired them to create A+ content for Amazon, improve my images, titles, and bullet points which including approximately 2,000 products. Their work was excellent and every person who worked on my account was very professional. I was able to track the progress easily and we had zoom meetings every two weeks to keep me updated. They offered new ideas of other possible things they could do in my account, but never were pushy about anything. I am sure I will use them again someday, but for now this project is over and they improved my conversion rate from all of their fantastic work.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Working with Noah has been a great

Working with Noah has been a great experience.

He delivered more than I expected — not just in terms of knowledge, but in how present and genuinely helpful he was throughout our conversations. It didn’t feel like a copy-paste mentorship; it felt like he actually understood where I was coming from and gave me honest, practical advice based on that.

He’s clear, direct. If you’re looking for someone real — not just hype — Noah’s definitely someone I’d recommend. He didn’t just tell me what I wanted to hear — he told me what I needed to hear.

Sometimes we think we know what we want, but we don’t really evaluate all the options or consider what actually fits who we are. That can lead to frustrating outcomes.
Changing the way I look at the business has helped me a lot — and Noah played a big role in that.

Again, he went above and beyond. He asked the right questions that made me reflect on my actions and rethink my direction.

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Sloppy Execution, Misleading Listings, and Low ROAS on Ads

I regret hiring My Amazon Guy. There are three major reasons why I’m leaving a 1-star review:

1. Incomplete and poorly executed listing work
Before the contract ended, I paid for product photo updates. Not only did they fail to complete the task, but the images they did touch were misplaced, swatches were arranged incorrectly, and they refused to fix anything after the contract expired. It was a half-baked job that looked outsourced and rushed.

2. Misleading product descriptions just to chase traffic
They submitted new listing descriptions based on keyword research, but many replaced our accurate, optimized descriptions with misleading copy just to get more traffic. One example: they called our confetti cannons "smoke bombs" just because that keyword converts better — even though that’s absolutely not what the product is. I made it clear I didn’t want to mislead customers, but they pushed forward anyway. I had to fix everything myself.

3. No increase in ad return — despite their promises
One of the big selling points was their claim that they'd increase return on ad spend (ROAS). That didn’t happen. In fact, there was no meaningful improvement in performance, and I was left paying for an ad strategy that didn’t move the needle.

They’ll probably respond to this review with a polished-sounding excuse like they have with others and try to push it onto the customer, but my experience lines up with other real negative reviews. I should’ve trusted my gut instead of the questionable glowing testimonials.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Not to be trusted

I have continued to reach out to this company about completing the agreed work for what I paid $1,100 for initially! I have files not approved by me of which they then failed to respond through many email conversations. This company took my hard-earned money with false promises, and I would warn anyone not to trust this company. Beware if it's too good to be true!!

28 April 2025
Unprompted review
My Amazon Guy logo

Reply from My Amazon Guy

Thank you for sharing your feedback.
We're genuinely sorry to hear that your experience didn’t meet your expectations.

We’d like to clarify that you purchased an à la carte service, not a full-service contract. This was clearly outlined during our consultations and confirmed in our meeting notes, which we’re happy to share for reference.

Our team delivered the specific services agreed upon, and we were glad to hear you were initially pleased with the listings we created.

We understand that declining sales can be frustrating, but it’s important to note that multiple factors can influence performance on Amazon beyond listing optimization alone.

We take all concerns seriously, but your claim about not completing the work that was paid for is false, we even have a recorded call where you approved these the deliverables with our account executive.



Rated 2 out of 5 stars

No Follow Up Contact

After paying several thousand dollars, there has been no follow-up contact from this company.
I didn't go with their biggest package, opting for a smaller one. I asked them to please get in touch with me after 60 days for a follow-up to see what else they could do for me.
After their delivery, I have been ghosted.
No follow-up whatsoever.
After watching some YouTube videos and hiring a few people on Fiverr, I accomplished what they could for a tenth of the cost.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

I worked with Mariflor from MAG for my…

I worked with Mariflor from MAG for my entire listing optimization including A+ and storefront. The whole process was seamless, great communication, weekly updates and transparency from them. Additionally, the review process for images were simple and easy to add comments. The team did their best to bring out what I requested. I highly recommend them.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Great 5-Day Challenge

Great 5-Day free challenge! I was not sure what to expect...probably a lot of teasers to get you to commit to lots of consulting and products but this was not the case. Each day they provided hugely valuable info and tools to help me improve my Amazon listings. They responded promptly to Q&A and Chats which was great. Very engaging and helpful!

14 April 2025
Unprompted review
Rated 1 out of 5 stars

I had the worst experience I hired this…

I had the worst experience I hired this company to help me with listing ads in amazon . We didn’t get that far , during login it said I had to be verified so I thought not an issue just set a different date to do this and the rep told me they would email me how to do this on video clips. And I paid 350.00 for VGC this. And got nothing out of it . I’m still doing this myself. And I even called them the next day back to back and got nothing answer , I even left a message and got no phone call back . So I contacted PayPal to dispute the transaction . I don’t recommend this company to anyone it is very over rated. I hope the public sees how this company treats unhappy clients they put them down and beat them
Out of there money . And it was where I was logging into amazon not my computer . So this response from them should sum it up .

1 April 2025
Unprompted review
My Amazon Guy logo

Reply from My Amazon Guy

Just to clear things up — the coaching call was booked for the wrong week three times. When we finally got on the call, you spent about 10 minutes trying to log into your computer. Our team asked if you'd rather reschedule, but you said no. You didn’t have an active Seller Central account or any products listed.
We let you know we’d be happy to help over email or book time again once you were set up, but you declined.
If you'd like, we can share the recording of the session with your permission.
Honestly, based on where things were at, the best advice was not to sell on Amazon right now — and that alone probably covered the value of the call.

Rated 5 out of 5 stars

The Best Amazon SEO Webinar

This webinar was incredibly informative and valuable. My Amazon Guy shared insightful knowledge and tips that I can apply right away. Thank you Steven for your time and sharing your expertise —I look forward to future webinars!

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Value Upon Value

Steven and his team provide industry leading knowledge and expertise. Easy to understand and follow, while providing actionable items that you can take back and implement. Awesome!

25 March 2025
Unprompted review

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