Payoneer Reviews 

You only seem to be replying to good reviews on here.
I had been using Payoneer without any issues until this month when, out of the blue, they decided to withhold my incoming transaction, which I regularly receive from a long-standing client. I've never encountered any problems before. They requested some documents, which I promptly submitted, but it’s been 8 days and they still haven’t been reviewed.

I’ve tried reaching out to customer support, but they only respond with copy-pasted messages that don't address my specific questions. It feels like they aren't even reading my messages and are simply providing automated responses. Worse still, they’ve given me incorrect information, asking me to upload documents that haven't been requested in the verification center for payment processing (but have been requested for unrelated purposes which I am not interested in in the first place and I don't intent to use).

When I ask how much longer my payment will be withheld, they offer no clear answers, as if they don’t know themselves. Not to mention, I am paying a yearly fee for this service, and yet they are withholding my funds without any justification. It’s unacceptable and potentially illegal to withhold a customer's money for this long. If I don’t receive my payment by next week, I will be filing a formal complaint with the relevant authorities.

I had to pay for a service with Payoneer simply because PayPal didn’t have coverage of the area I was sending the money to. It’s been over a month of no money received. I tried to fix the issue by contacting them, they put a 2 step authentication service on my account, yet when I keep requesting for a Verification code via message or call, I never receive it. I am at the moment locked out of my account. I sent them 2 tickets and I haven’t received any response. I can’t contact them via online customer service because you have to be signed in to do so. And I tried calling them via phone but it’s been unhelpful. I DO NOT RECOMMEND PAYONEER

My money was received by Payoneer on the 1st of July.
Today is the 13th and it still shows as pending.

After calls and emails with Payoneer and being told it will be available tomorrow or within 24 hours my money although received by Payoneer is still pending.

This morning I was told that they have 'internal problems' and do not know when my money will be available.

Yet their website states that all systems are functioning correctly.

This situation is causing me extreme hardship and stress.

I want and need my money NOW.

Horrible customer service, they have my payment retained for more than a week due to their tech issues. They don’t provide ETAs or compensation for their errors.

They provide fake information, they mentioned they would follow up with me through email after 12 business hours and still haven’t received an email.
when will they solve their tech issue? It’s been almost two weeks. Do I have to wait a month? A year?

THEY ARE NOT ALLOWING ME TO RECEIVE MY PAYMENT AND IT HAS BEEN A MOTNH!!! ONLY BECAUSE THEY CAN'T VERIFY MY ACCOUNT BECAUSE ANY DOCUMENT I SUBMIT IS OKAY TO VERIFY MY ADDRESS. THIS IS INSANE. I ASKED MANY TIMES FOR SUPPORT AND I ALWAYS RECEIVE THE SAME USELESS ANSWER. I WILL CLOSE MY ACCOUNT JUST WHEN I RECEIVE THE MONEY. I DON'T RECOMMENT IT DO ANYONE.

They close accounts without any legal notice or even without a mail warning.
Their authentication is secure, But when I try to login, Maximum time the OTP isn't sent to my phone in right time.

Basically, they stole my money. I created a Payoneer Mastercard and paid for it, but after using it, they shut down my account with close to $1,000 in it. This is completely unacceptable and feels like theft. I trusted Payoneer with my funds, and now they have blocked my access to my own money without any valid reason or explanation.

I have tried to contact their support multiple times, but I have received no satisfactory response or resolution. This situation has caused me a great deal of stress and inconvenience. I relied on that money for important expenses, and now I am left in a difficult financial situation because of Payoneer's actions.

They robbed me, and I will not stay silent. I intend to take legal action to recover my funds and hold Payoneer accountable for their actions. See you in court, Payoneer.

This is a terrible service. Do not trust the good reviews, and do not use this service. I chose to use Payoneer because it was the only option aside from PayPal for my Patreon account payouts outside of the US.

This service has terrible functionality, they ask you for an insane amount of personal information, they have a $50 withdrawal limit, and the requirements of using it are not made clear when you sign up. It feels like a scam. My Patreon payout is just below $50, so this means for the past few months Payoneer has just been hanging on to my money. You can only request payments from people who also have Payoneer.

If I can get my money out in the next few months I will, otherwise I will just chalk it up to a loss so I can delete this awful service and request they delete all my stored data. Just terrible.

i recently just tried logging into my payoneer account and i got a prompt saying, "Your account was closed as some of your activity has gone against our Terms and Conditions"
I want top know the reason why my account has been closed.
I have money in my account and i want to make withdrawal

Tons of hidden fees! There is an annual 27E fee for an account? And then an additional fee of 29E for a virtual card? For real? And we users have to "dig" in your website to get to know that??? Let us know right at the time of ordering. Never using Payoneer again!!!

HI SUPPORT TEAM OF PAYONEER
MY NAME IS MOHAMED ISMAIL NUR
I WAS SINGUP MAKE BE FORE 5 DAYS AND YOU APORVED MAY ACCOUNT BUT Verification OF MAY PASSAPOT IS DELAY SO PLEASE VERIFAY MAY PASSAPORT

Very bad registration, verification and unreasoned closing of accounts with no violations of T&C. Very accusatory support that makes you almost feel like a criminal.

Worse than ever. Reply very poorly.

Dear Payoneer Management,

I hope this message finds you well. I am writing to express my deep disappointment with the recent experience I have encountered while attempting to open a business account with Payoneer. As a referral from Catawiki Romania, I had high hopes for a seamless process; however, the reality has been quite the opposite.

Despite diligently providing all requested documents, I have been met with repeated requests for the same information, resulting in unnecessary delays and frustration. Regrettably, after just two days of initiating the process, my account was inexplicably blocked, depriving me of access when I needed it most.

Efforts to seek resolution through your customer care channels have proven fruitless. Despite sending two emails outlining my concerns, I have received no response in the past five days. This lack of communication and ineffective support is disheartening, especially considering Payoneer's stature as a reputed financial service provider.

It is evident that there are systemic issues within Payoneer's customer care operations in Romania, Bulgaria, and Hungary. Many businesses in these regions, including myself, have been deterred from utilizing Payoneer due to the unprofessionalism and apparent lack of training among your customer service staff.

As a concerned customer, I urge Payoneer to reassess its approach to customer care in these regions. The handling of inquiries and support requests must be executed with professionalism, efficiency, and respect for the valuable time and trust of your clients.

Customer ID: 77946006
Reference Number: 240403-005800

In conclusion, I implore Payoneer's management to take immediate action to address these concerns and uphold the company's reputation for excellence in service provision. Failure to do so risks alienating potential customers and tarnishing the brand's image in these vital markets.

Thank you for your attention to this matter.

Sincerely,

21 business days are over! Am I in for another round of stupid lies....
How much longer are you holding my money?
No transparency, just delays with idiotic excuses. Payoneer has all correct bank info from the beginning to transfer my funds into my bank account
There is no problem!! You are the problem
Here is one of the plenty emails you will receive when payoneer is stealing your money:
This is Vince and I’ll be happy to continue assisting you.

We understand that you want to have an update regarding your previous transfer.

As I investigate, I can see that this matter has already been escalated to the relevant department and they are still working on it. Rest assured that our relevant department is doing their best to finish the review as soon as possible.

Thank you for your patience and understanding.

If you have any more questions or require further assistance, please don’t hesitate to reach out again.

Have a wonderful day!
Payoneer Customer Care

there service sucks, no customer support at all

I received 8000€ on the 15th january but they blocked my balance without any reason, any email, any communication

Still blocked since 45 days now and still no clear answer, only "we are checking, it will take 1 business day"

Bullsh*t company, don't trust them for your ecommerce

High fees, and poor service. Trying to close my account but the process is complicated and requires me to contact customer service. They encourage you to withdraw your remaining funds, but they have a minimum limit on withdrawals which essentially means they get to keep anything you have below that minimum amount.

Payoneer don't send my funds to initiator and even don't reply to my questions.

Payoneer said they refunded canceled transactions ( Transaction ID : 509903760, 521873769) which was created from client's bank at Mar, 2023.

That means that they are not working on my issues and they stole my money (7944 EUR).

I think they will not be refunded to payer.

I am telling about this illegal action of payoneer to all over the world.

Never trust Payoneer. They are a Great Robber and Stealer.

If you use payoneer, you will lose your money anyway.

I hate this payoneer. This must be blocked.

Good luck this dirty payoneer.

I will report this illegal action everyday to all social sites.

Best Regards.

absolute disgrace.

been using payoneer for 5+ years. suddenly they closed the account with zero prior notice, I just could not login and that's it.

now I need to update all shopify and amazon bank accounts, and they all ask to confirm which account number was used before.

guess what? payoneer does not give access to my own data, not even the bank numbers I had. so now I can't even update the bank on all the marketplaces.

never use this company for shopify, nor amazon, nor etsy, nor any platform unless you like losing funds.

absolutely disgrace of a company, customer support is just on another level of ignorance. you ask one thing, they reply completely irrelevant.

avoid avoid avoid