My Eneba Reviews 

Bought a game and the key was already in use…But within a couple of days Eneba customer service saved the day by responding and sending a reimbursement to me after I reported the problem. No further questions asked. The service is good. Will definitely buy again.

ON June 26th 2021 I join my.eneba.com,it seem like a really great place to buy games cheap.I made my account & was ready to buy 8 games to try to see if indeed this was a safe site.I input all my credit card info & was ready to make purchased than,I was going to get a text from my.eneba.com to the number I provided.So I could purchased the games, though I never got any texts code it was being sent to another phone number.I quickly check to see if my credit card was hacked or something.Thank God no purchases went threw.On my.eneba.com on profile purchases made it also said fail payments I was lucky.I sent a email to my.eneba.com to see what had happen & to see if this glitch or whatever was fix so I could try hoping safer this time to purchases the games.Customer Service leaves so much to be desired not worth it.I will be deleting all my info from my.eneba.com & deleting my account on there before any issues arise.To be clear no games were ever purchased & Thank God I haven't been charged for anything.Better safe than sorry that is the reason I will delete account,hope this doesn't happen to anyone else.

Would be 0 stars if I could!! When I wrote to them on several occasions that my son didn't get the code that he needed for his purchase they just replied with a robot/automated response that it had been sent and that it should now be resolved. Which it wasn't as they wouldn't resend the code!!! WE WOULD NOT RECOMMEND THIS ENEBA SITE!!!

Used key supplied so didn’t work then trying to get refunded isn’t easy , did read reviews before giving them a try and they said same so wish I’d taken note of them.

I Purchased two amazon codes on eneba one worked one didn't it says it's data protected and code can't be used. I submitted a ticket I was told it usually takes 2 days for the seller to refund me or send me a new gift code. It's now nearly 3 days eneba says nothing they can do it's up to the seller. There responsible if there allowing sellers to sell on there website or there really needs to be something put in place for the actual customers to be tret more fairly regarding there purchases. I'm £100 down and still no further forward all I want is what I've paid for

There is just no way to get any help, in my case they blocked my account after a payment transaction went wrong (and it went wrong on their side, I was able to pay in a different store 5 minutes later). Now I can't buy at all and they ignore my e-mails. If customer support is this bad for important stuff like spending money on their site, imagine when they have to refund you.

AVOID Eneba.

Never even heard of this garbage website and I just received a $104.14 charge to my bank account from them? Obvious fraud and I will be taking this to court is PayPal or eneba don’t settle this immediately. They’re customer service is awful too can’t contact a single person all night

I buy code 50GBP value and it's not working eneba says that it's problem from PSN but I have bad code and they ignore me so I was scamed 50 punds

Bought a key that was invalid (steam wallet gift card key) got scammed for 10 Eur

Hi Amber (ENEBA)
Your reply is misleading and full of inaccurate information. Clearly you do not understand how the EFTPOS (debit card) payment system works!
These transactions are NOT PENDING in any way, the funds are now in your merchant bank account. The only way that these funds can be refunded to me is if you initiate the refund which up to now you are unwilling to do. You have my card details and the transactions id's so you could return the funds back to me in a few hours... if you wanted to!
There are over 2000 terrible reviews for ENEBA here (lowest rating) from customers with similar FRAUDULENT experiences!
Clearly as a Key Reseller ENEBA is failing in its statutory and legal obligations to its consumers -especially as many are young and vulnerable. This need to be highlighted on social media and notified to Consumer Protection entities and Regulators for oversight and enforcement!

Reply from Eneba 15 hours ago
Hey Reggi!
In regards to the long delay, we try to answer all requests as soon as we can, sadly, due to the current world events, we have a sizable backlog on our hands that we are trying hard to combat. We understand that might feel a bit frustrating, nevertheless, we ask for your patience and understanding in these uncertain times. From what our agents could see in our system is that the order you mentioned was rejected before the payment information was sent to us. This normally happens when the payment provider doesn't approve the payment. Now, in some cases, your bank will still reserve the funds before they actually verify if the transaction will go through or not. That's why you see this transaction in your bank history. But if you notice, the transaction should be showing up only as pending.
Once your bank notices that the transactions didn't go through they'll release the funds once more. The time that it'll take until this happens depends only on their procedure. From our experience, it takes from 5 to 15 business days until that happens. Of one thing we can assure you since the transactions didn't go through the funds will certainly be released. It is just a matter of time.
Amber,
Customer Support

MY ORIGINAL message to ENEBA
On 8th August 20, I tried to purchase 1 item of digital media from ENEBA VILNIUS using my debit cards. On 3 occasions your payment system said the transaction of 16,15€ had failed so in the end I paid £14.95 using my Paypal account. To my horror I have now found out (after checking my bank accounts online) that you have debited 3 x 16,15€ (total 48,45€) and have of course also debited my Paypal account £14.95 - all without providing any valid product.
PLEASE CREDIT BACK THE 48,45€ TO MY DEBIT CARDS and £14.95 TO MY PAYPAL ACCOUNT IMMEDIATELY.

REPLY FROM ENEBA
Axel Montattle (ENEBA) Aug 8, 2020, 9:58 PM UTC
Hey there,
My name is Axel, I am prepared to assist you in any way I can.
I have checked your order in our system and, from what I can see, the orders never went through....

So no refunds or response from ENEBA so I wrote to senior management MANTAS TAROZA and VYTIS UOGINTAS (CEO)

To:mantas.taroza
Cc:vytis.uogintas
Date:Tuesday, 11 August 2020, 15:30 CEST
Dear Mantas, I understand you are in charge of Payments and Fraud prevention at Eneba. Please help to refund my money, your customer services is unable or unwilling to assist. You can find all the details below and at request/ticket no. 201319. Many thanks.

UNFORTUNATELY NO REPLY so I wrote again to Customer Services and senior management:

To: Eneba UK support at
Cc: mantas.taroza at Eneba Vytis.Uogintas at Eneba
Sent: Tuesday, 11 August 2020, 19:04:01 CEST
Subject: Request 201319
This matter has now been reported to your CEO VYTIS UOGINTAS and your Payments and Fraud manager MANTAS TAROZA.
Please confirm that you will refund these amounts within the next 48 hours as otherwise I will take further action which will be very detrimental to your reputation and operations unless of course you think that these are not worth more than €65 approximately!

NEXT STEP WILL BE TO CONTACT INREACH VENTURES WHO INVESTED €2.5m into ENEBA in October 2019 to see if they care about their investment!

Hi
i have purchased amazon gift card 50$ on eneba website, and i found it fake and it's not working
which is put my amazon account on block, and i called eneba customers services they were so bad especially
someone was called carl he is helpless, i have explaind to them the situation with my gift card to refund me
but they refuse, and they said that they contact amazon but amazon deny that.
I have a proof from amazon show exactlly gift key wich caused my account banned and eneba don't want to accept that
the customer services are so bad especial robert and bob and emma and axcel all of them they dont answer after long time
i need the full refund

my name is charaf eddine i have purchased from eneba amazon gift card and it wasn't working and i 've ask them for the refund but they said you have to show us message from amazon cs that proof that this gift card which close your account and its not working
after 3 weeks on this issue amazon sent me email that confirm the gift cad indentification and its exactly the one that put me on trouble
i send it to eneba to see this but don't answer anymore
again please i do have all the proof now to refund me my money back

HORRIBLE, HORRIBLE, HORRIBLE! STAY AWAY!! They steal your child’s money and give you a FAKE code that has already been used! They tell you that they will help you redeem your code and they send you a bunch of NONSENSE to read!

Request pending at Microsoft... and I'm not hoping on a response from them soon. In fact it is like mentioned in other reviews from Eneba. Selling used key's. Then they ask you to send screen shots and then you have to go ask Microsoft for your key... And no answer.

Very bad service and money gone... DON'T BY HERE.

Sent me invalid code. Then requested me to "go to a friends" during this lockdown to send them proof via a pc or desktop, wouldn't accept the proof I already had via pictures on my phone! Told me to willingly pass out my personal details to someone to get the same proof I already had.
Do not buy from this company they are dreadful!

bought game which I thought was a DVD but was a download but when I downloaded the email they sent to enter a key my computer froze and many emails to the company they refuse to rectify my problem they also stop you replying to the email sent to you.I think downloading their software could do damage to my computer

They delivered my key within 1 minute. Awesome site , fast delivery and wide support of payment options.

Problem Payment It's Failed totall payment
Please improve your website payment method. Because it sucks
MasterCard ,Visa, Paypal ,Bitbaypay Totally With payment methods