Took me a bit longer than I'd expected, and I wasn't sure I'd finished when a request to submit a review popped up ... I think this review maybe subject to further edits until the final version, whi... See more
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Write date is complicated, and for the réservation number is not évident to know that we have to add a Zéro before to validé it
Company replied
Realy difficult to found the referenc code which is aboloutly needed to the chaeck in
Company replied
We can not check in. We have US visa correct and we had to arrive very early. The boarding pass of mine, just arrived here in the airport. My husband's is not ready. We are worried
Company replied
4.0
Great
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Reply from My Trip Online
Dear Adam Penman,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Fabrizio Maggi,
Many thanks for taking the time to leave your feedback. We look forward to helping you in the future!
Best regards,
Charles
Easy to undeerstand.
8 July 2026
Reply from My Trip Online
Dear Kristina Gerla Nikolic,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Bowel scum
I was flying with Wizzair. They emailed me telling me to click here to check in. I did. They checked me in via a site called My Trip Online - who charged me €79 for the pleasure - and then tried to take €79 a month thereafter, whether I flew Wizzair or not. My bank suspected that something was up, and froze my account. A complete PITA. Why is this even a thing?
17 June 2026
Unprompted review
Reply from My Trip Online
Dear Simon,
Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's subscription service.
We would be more than glad to discuss this in more detail. Please email contact@my-trip-online.com and confirm the registered name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
SCAM WEBSITE
SCAM WEBSITE. Attempted to use the service, which failed. In the process they signed me up to a subscription, which was not clear on the website. Automatically charged me 79 euros without warning. I requested a refund immediately, which they refused. Totally unethical business, you should be ashamed of yourselves.
7 July 2026
Unprompted review
Reply from My Trip Online
Dear Tom,
Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's subscription service.
We would be more than glad to discuss this in more detail. Please email contact@my-trip-online.com and confirm the registered name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
Be careful
Be careful! I landed on the side by mistake trying to check in with SAS. They deducted the amount of €79 without authorisation and claim that I have agreed to subscription. They also don’t want to refund. I never used the services eventually and I’m really upset and think this is a scam.
8 July 2026
Unprompted review
Reply from My Trip Online
Dear Kirsten Kanis,
Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's subscription service.
If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
Reply from My Trip Online
Dear Lolo Zoabi,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Despoina Emmanouilidou,
Many thanks for taking the time to leave your feedback. We look forward to helping you in the future!
Best regards,
Charles
This company is a scam
This company is a scam, full stop. They offer "Check in services" Masquerading as an airline then auto sign you up for $150. This is illegal and they argue its somehow legal to "Auto sign you up" for a contract without any mention of it.
30 June 2026
Unprompted review
Reply from My Trip Online
Dear MT,
Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's subscription service.
If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
We can not check in
We can not check in. We have US visa correct and we had to arrive very early. The boarding pass of mine, just arrived here in the airport. My husband's is not ready. We are worried
3 July 2026
Reply from My Trip Online
Dear Ana Patricia Martinez Solorzano,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
Reply from My Trip Online
Dear Staris Aurel,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Why is this company trying to take…
Why is this company trying to take money from my account? I haven’t purchased anything from them. They took 79pence then tried for £79. I’ve tried to ring them but surprise surprise no answer. This is a con outfit and don’t even go on the website because they will try and take money from you without permission.
1 July 2026
Unprompted review
Reply from My Trip Online
Dear Martin Dunkley,
Thanks for leaving a review on our company. We are truly sorry that our subscription service did not meet your expectations when you submitted an online check-in application for your flights KL1042 and KL1505. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
Reply from My Trip Online
Dear FELIX BROWN,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Realy difficult to found the referenc…
Realy difficult to found the referenc code which is aboloutly needed to the chaeck in
30 June 2026
Reply from My Trip Online
Dear János Herpai,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
I MADE ONLINE AIR TICKET BOOKING BUT…
I MADE ONLINE AIR TICKET BOOKING BUT DUE TO SOME ISSUES I CANCELLED PART OF THE TICKET . IT WAS REFUNDABLE TICKET BUT ITS ALMOST 3+ YEARS MYTRIP IS NOT GIVING ME MY MONEY BACK .
30 June 2025
Unprompted review
Reply from My Trip Online
Dear Anurag Behal,
Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's subscription service.
If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
exra charges
I payed 0.79 euro for a getting a boaring card (which finaly was not possible, because this particular airport prints all boarding cards at the check in desks). Yesteray I got a call from my bank that they tried to charge 79 euros. (They only extra service they offered it some chats in whats up)
29 June 2026
Unprompted review
Reply from My Trip Online
Dear Eleni Tzanaki,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. To clarify, your subscription with us starts when you click the submit button to complete your automated airport check-in.
Please note that everything is clearly outlined on our website, specifically on the Checkout page, that we charge a service fee. A free trial was provided, allowing you to access our services and test our platform, and you also have the opportunity to cancel the membership without any charges. The service fee will be charged only if the membership cancellation is not requested within the trial period.
Do not hesitate to contact us via email at contact@my-trip-online.com if you have any questions or if you need further help.
Best regards,
Charles
Reply from My Trip Online
Dear Tim Stapleton,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Long winded
25 June 2026
Reply from My Trip Online
Dear Audrey McAdam,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
just scammers to take more money from…
just scammers to take more money from you in any way.
23 June 2026
Unprompted review
Reply from My Trip Online
Dear Luciano Bekiri,
Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's subscription service.
If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
BEWARE OF FRAUD!!!
BEWARE OF FRAUD!!!
RUN A SEARCH BEFORE YOU USE THEM!!!
I used a one-time online check-in service, after which I saw a recurring charge of $90+ per quarter. In March, it was $92, and in June, it was $91. I tried calling the website, but the customer service says she cancelled my service, but can't refund me. I never agreed to a subscription.
I ran a search online, and noticed that many people claim this situation with this website. People get signed up for a recurring charge without knowing it. I am contacting my bank to avoid future charges and opening a dispute for the recent charge, but I would like to help protect others, especially people who aren't familiar with online shopping, from this recurring subscription trap.
I believe I got redirected to this website either through the Frontier Airlines app or the Expedia website.
These forwarding websites are responsible for the subscription trap as well!!
23 June 2026
Unprompted review
Reply from My Trip Online
Dear Mia,
Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's subscription service.
If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
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