Took me a bit longer than I'd expected, and I wasn't sure I'd finished when a request to submit a review popped up ... I think this review maybe subject to further edits until the final version, whi... See more
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Review summary
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Write date is complicated, and for the réservation number is not évident to know that we have to add a Zéro before to validé it
Company replied
Realy difficult to found the referenc code which is aboloutly needed to the chaeck in
Company replied
We can not check in. We have US visa correct and we had to arrive very early. The boarding pass of mine, just arrived here in the airport. My husband's is not ready. We are worried
Company replied
4.0
Great
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Refund
**Subject: Refund not processed despite ticket cancellation – Urgent complaint**
I am writing to formally complain about the unacceptable handling of my refund request.
Despite cancelling the following flight tickets, I have not received any refund. I have contacted your support team multiple times over several days, but either I receive delayed responses or no meaningful solution.
**Booking details:**
**1st Booking**
Booking number: 1111-678-617
Ticket number: UEWNFS – 6075581757671
Passenger: SEVIM / SEREFNUR
**2nd Booking**
Booking number: 1109-677-406
Ticket number: 6075582926864
Route: Stuttgart – Jeddah
Passengers:
* YUNUS EMRE YIGIT
* FATMA YIGIT
* ABDUL SEVIM
* SEBAHAT SEVIM
* ZEHRA KAPLAN
* ELISA SEVIM
* ERVA SEVIM
* MELIKSAH SEVIM
Although the tickets were cancelled in accordance with the conditions, the refund has still not been processed. This situation is unacceptable and causes significant inconvenience and financial loss.
If the refund is not processed immediately, I will escalate this issue further by filing complaints on public platforms (Trustpilot, Google Reviews) and contacting consumer protection authorities.
I expect a clear response and full refund without any further delay.
Kind regards
16 March 2026
Unprompted review
Reply from My Trip Online
Dear Mehmet,
Thank you for taking the time to leave us a review. I am sorry to hear that you have not been satisfied with the level of service from us. If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered full name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
Do not give them your bank details
Bought q plane ticked from ryanair and this shady company appeared in my emails asking me to do the check in thing with them. Later after I checked with Ryanair, I've been informed that they are not affiliated with this shady company, so I got charged almost 5 euros for nothing. After two days they have tried to use my saved bank details to charge me 79€ . Later Wen I checked they have a "subscription" or whatever they may call it package at the price of 79€. I never tried to to do any subscription or to buy anything from them. Be carefull with these shady filthy people.
2 March 2026
Unprompted review
Reply from My Trip Online
Dear Nick,
Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's subscription service.
If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered full name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
Reply from My Trip Online
Dear Alan,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
idk fist time not intresred anymore
21 March 2026
Reply from My Trip Online
Dear Adam Lauko,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Its been great
21 March 2026
Reply from My Trip Online
Dear Vitalii Parkhomenko,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Ongoing Review ...
Took me a bit longer than I'd expected, and I wasn't sure I'd finished when a request to submit a review popped up ... I think this review maybe subject to further edits until the final version, which will follow my airport check-in experience, is submitted.
21 March 2026
Reply from My Trip Online
Dear Mark,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
Reply from My Trip Online
Dear Amira Varga,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Milena Troszczynska,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Nemanja Filipovic,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Valentina Ribakova,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
excellent and helpful.
20 March 2026
Reply from My Trip Online
Dear Juvy,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Kostas Tepelenis,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Sérgio Augusto de Lima Mendes,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Ion marcel Ghita,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Syed Haris Nasim,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
I dont know why its not free
19 March 2026
Reply from My Trip Online
Dear kk,
We want to thank you for taking the time to leave your feedback. We are sorry that you have not enjoyed your experience with us. If there is anything else that we can assist with, please do let us know.
Best regards,
Charles
Reply from My Trip Online
Dear ΧΡΗΣΤΟΣ ΔΗΜΟΠΟΥΛΟΣ,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Ceesay,
We want to thank you for taking the time to leave your feedback. We are sorry that you have not enjoyed your experience with us. If there is anything else that we can assist with, please do let us know.
Best regards,
Charles
Reply from My Trip Online
Dear Andrew Baca,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
I wish you all the best.
I flew last year so it was the best flight I have never seen.
25 September 2025
Reply from My Trip Online
Dear Abdirizak Abdi,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
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