Everything great from ordering to delivery , chair as described , easy to assemble, very comfortable for my 87 year old mother and fab height for her only being 5 ft 2.5 inches her feet are able to to... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great choice and easy to order. Very helpful staff. I am so happy with my dining table and chairs. It looks perfect in my dining area. The delivery was exceptional and assembly quick. I would defini... See more
Company replied
Beautiful furniture with a wide selection. Ordered dining set in walnut with six chairs. Really elegant and stylish. The set looks beautifull. I am delighted with the choice, style and so well mad... See more
Company replied
Brilliant customer service! Ordered some dining chairs, changed my mind 2 days before delivery was scheduled, called to change order to different chairs, couldn't be more helpful. Refund in bank fo... See more
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Company details
Written by the company
We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly. We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price. We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business. We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order. We aim to respond to any queries the same day, usually within a couple of hours. We hope you’ll enjoy shopping with us.
Contact info
1 Mark Street, Sandiacre, NG10 5AD, Nottingham, United Kingdom
- 0800 092 1636
- CustomerService@my-furniture.co.uk
- my-furniture.com
4.6
Excellent
13K reviews
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Buying another
8 May 2026
Reply from My Furniture UK
We’re delighted to hear you’ll be shopping with us again. Thank you for your continued support.
Great company, thoroughly recommend
I was delighted to find the perfect mirror at a perfect price it was reduced from over £175.00 to just over £55.00 the purchase was easy and quick and it was delivered in a couple of days
14 May 2026
Reply from My Furniture UK
We’re delighted to hear you found the perfect mirror at such great value and that the ordering and delivery process was quick and easy. Thank you very much for your kind recommendation.
On time delivery
On time delivery , well coordinated through communication and above all beautiful piece . Very happy with my purchase.
5 May 2026
Reply from My Furniture UK
We’re delighted to hear you were happy with the delivery, communication and your purchase. It’s great to know the item arrived safely and met your expectations. Thank you for your feedback.
Just rang to chase up delivery again
Just rang to chase up delivery again. To be told it will be here next Friday. Very poor. No mention of discount or store credit. I could have sent one of my own vans up there quicker. These chairs better be amazing. Im past caring now. Don’t even want then anymore. Trouble they have caused they were supposed to be a gift. Joke.
24 May 2026
Unprompted review
Reply from My Furniture UK
We’re sorry for the frustration caused. We are currently investigating this with the courier , as according to the information available to us from Parcelforce, the parcel shows as delivered.
Reply from My Furniture UK
We’re pleased to hear you received excellent service from our customer service team. Thank you for your feedback.
Excellent delivery service and quality…
Excellent delivery service and quality of furniture is of very high quality. Very easy assembly.
12 May 2026
Reply from My Furniture UK
We’re delighted to hear you were pleased with the delivery service, quality of the furniture and ease of assembly. Thank you for your feedback.
Reply from My Furniture UK
We’re delighted to hear you’re pleased with the mirror and that you found it such great value. Thank you for your feedback.
Everything came on time and my contact…
Everything came on time and my contact with customer service excellent
8 May 2026
Reply from My Furniture UK
We’re pleased to hear everything arrived on time and that you had a positive experience with our customer service team. Thank you for your feedback.
So the time was booked 8-10am and they…
So the time was booked 8-10am and they arrived 10:20am, outside their time. when i got emailed that i needed to pay for delivery, when they called me bart was very rude said it was common sense for me to know this slot was estimated, when i challenged him on his rudeness he said it was "my opinion" so no delivery, no customer service, no accountability. please avoid.
2 May 2026
Reply from My Furniture UK
We’re sorry to read your review. Although the delivery arrived slightly outside the estimated delivery window, our delivery team sent a message on time, 30 minutes before arrival and also attempted to call. However we were unable to reach you and nobody was available at the property to receive the order.
As a delivery attempt was made, the re-delivery fee applies in line with our delivery policy. We remain happy to rearrange the delivery.
UPDATE: As a gesture of goodwill, we arranged a second delivery attempt and reconfirmed the delivery slot with you in advance. Unfortunately, when our team attended, nobody was available at the property and our attempts to contact you by telephone again went unanswered. We remain happy to assist should you wish to rearrange delivery.
Helpful staff
The customer service person I dealt with was excellent. Good quality product.
9 May 2026
Reply from My Furniture UK
We’re pleased to hear you were happy with both the product quality and the service provided by our team. Thank you for your feedback.
Reply from My Furniture UK
We’re pleased to hear you were happy with your purchase and the fast delivery. Thank you for your feedback.
Super quick delivery
Super quick delivery. Great quality dining chairs that match our bar stools we recently bought
4 May 2026
Reply from My Furniture UK
We’re pleased to hear the dining chairs arrived quickly and that they match your bar stools perfectly. It’s great to know you’re happy with the quality. Thank you for your feedback.
Stunning
Quick delivery well packaged look absolutely beautiful, well made, instructions could have said to put up the two side brackets first before the middle one, would have made it a bit easier for us. We bought two extending ones so when we came to do the second one we knew what to do and did it in about 15 minutes.
4 May 2026
Reply from My Furniture UK
We’re delighted to hear you’re happy with the quality and appearance of the item and that it arrived quickly and well packaged. We also appreciate your feedback regarding the instructions — that’s very helpful and something we will pass on to our team. Thank you for your feedback.
Reply from My Furniture UK
We’re pleased to hear you were happy with the candle holder and its quality, and that it arrived safely packaged. Thank you for your feedback.
Very well packaged,good value for the…
Very well packaged,good value for the money.kept well informed regarding the delivery.
3 May 2026
Reply from My Furniture UK
We’re pleased to hear you were happy with the packaging, value and delivery communication. Thank you for your feedback.
Reply from My Furniture UK
We’re delighted to hear you found the ordering process easy and communication clear, and that you were pleased with the quality of the product. Thank you for your feedback.
fast efficient order
fast efficient order with good communication over delivery date and time. Product well constructed with nice finishing touches elevating product. Very robust packaging protected the product well so no chance of being damaged in transit.
1 May 2026
Reply from My Furniture UK
We’re delighted to hear you were happy with the delivery communication, packaging and overall quality of the product. It’s great to know the item arrived safely and met your expectations. Thank you for your feedback.
Good shopping experience
Good shopping experience. Pleased with the item and the quality of the delivery service.
9 April 2026
Reply from My Furniture UK
We’re pleased to hear you had a good shopping experience and were happy with both the item and the delivery service. Thank you for your feedback.
Reply from My Furniture UK
We’re delighted to hear you were happy with the service, quality and value. Thank you for your feedback.
delivered safely on time
22 April 2026
Reply from My Furniture UK
We’re pleased to hear your order arrived safely and on time. Thank you for your feedback.
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