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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often finding items to be as described or even better than expected. The customer service is frequently highlighted as exceptional, with many people appreciating the prompt and helpful responses from the staff. Reviewers also commend the efficient service and fast delivery, noting that their items arrived quickly and as expected. However, some customers were not happy with the product they received, describing it as faulty or not as described. A few other people also felt that the company was slow to resolve issues, with some experiencing delays and dissatisfaction with the resolution process.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and accuracy of products,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as outstanding and top-notch.... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness and dedication. Reviewers praise... See more

Service

Consumers find service to be positive. Many reviewers praise the exceptional level of service, with some... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Based on these reviews

Rated 5 out of 5 stars

MX Locker is a motocross riders paradise! I’ve always hated how expensive MX gear is and MX Locker gives me the opportunity to get deals on gear I thought I’d never be able to buy. And couple this... See more

Rated 5 out of 5 stars

MX Locker is a Motocross Rider's paradise. From great pricing on gear to great support staff. I was able to coordinate the purchase of my new boots by trading-in my used boots at a reasonable/fair off... See more

Rated 5 out of 5 stars

I’ve been buying and selling on mxlocker for a little bit now but mainly the last few months and have gotten some amazing deals on new and used gear and made a few $ off my old stuff. I personally lov... See more

Rated 5 out of 5 stars

Initially the wrong part was sent (Labeling Error). The guys at Mx Locker worked with me to fix the issue in a timely manner with great customer service. Issues such as the one I experienced are not a... See more


Company details

  1. Online Marketplace
  2. Motorsports Store

Written by the company

The ultimate online marketplace for powersports enthusiasts. Buy and sell dirt bike, motorcycle, ATV, UTV parts, gear and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

278 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

MX Locker is the GOAT

My experience was flawless with MX Locker, they’re ready and available to answer any questions I had. I specifically took advantage of the boot trade program. I received excellent credits on my used boots and got into the exact pair I was after. Easy shipping and easy transaction process. You cannot beat using this program. MX Locker is where it’s at!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

They have probably the most outstanding…

They have probably the most outstanding customer service I have ever had the pleasure of working with. They went above and beyond to make sure that a specific order of mine was taken care of in a way that was more than fair. I have had an amazing experience dealing with mx locker and will always recommend them anytime I get a chance.

3 April 2026
Unprompted review
Rated 4 out of 5 stars

Overall I’ve had great luck with doing…

Overall I’ve had great luck with doing boot trades. This time it did take what seems like a long time to get responses out of the guy during the week(1-2 days) but then on the weekend he would respond really fast. Not sure if they switched or what but all good in the end

19 March 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service

⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service – Above and Beyond!

This was my first time ordering from MX Locker, and the experience was absolutely excellent.

What truly separates MX Locker from their competitors is their outstanding customer service. I realized after placing my order that I needed a different size, so I called the number listed on their website. I didn’t even leave a message, but Joshua returned my call not once, but twice, just to make sure he could help.

Joshua went above and beyond by personally calling other warehouses across the country to track down the size I needed. Even more impressive, he kept in close communication with me the entire time, providing updates every step of the way so I always knew what was happening.

It’s rare these days to experience this level of service. I truly cannot say enough about how helpful and dedicated Joshua and the MX Locker team were.

I’m already looking forward to placing my next order with MX Locker — and you should too!

11 March 2026
Unprompted review
Rated 4 out of 5 stars

Boot Trade-In Process

Was somewhat confused on the boot trade-in program but got things figured out easily. Turned out to be a simple process and fair trade!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I almost created a nightmare situation…

I almost created a nightmare situation ordering the wrong pair of shoes (my fault), the way these guys handled the situation was just beyond professional. Someone quickly contacted me told me to return it and they would help me get another pair. As soon as they received it they contacted me, I picked what I wanted and then received the new pair the next day. As a veteran business owner myself this has to be the most pleasant experience I’ve ever had with any company I’ve ever worked with. Seriously still in shock the way you guys handled my mistake. Beyond impressed.

28 February 2026
Unprompted review
Rated 4 out of 5 stars

The platform worked well

The platform worked well, the only issue was there was no shipping or order confirmation before we received the order, so I had no idea it was even coming until it was delivered

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support and app

So far I've had zero issues with the app. the support team is quick and amazing. I had zero issues getting something fixed with my account

23 February 2026
Unprompted review
Rated 4 out of 5 stars

Payment

Takes a Lil time

23 February 2026
Unprompted review
MX Locker  logo

Reply from MX Locker

Thanks for the feedback — and for your patience! We can see your support ticket was handled in less than 24 hours.

If you need anything at all going forward, don’t hesitate to reach out via phone, live chat on our platform, or email — we’re here to help.

Rated 5 out of 5 stars

Mx Locker Is the best

the best selling website for any Moto/motorcycle equipment. There’s nothing else like this honestly, such a great experience, with not just the people on the site as well as the people who run the app. I have never had a negative thing to say about this app. All my experiences have been wonderful.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent seller

Excellent seller. The product matched the description perfectly, shipping was fast, and all my inquiries were answered promptly. Highly recommend—I’ll be back for more.

5 January 2026
Unprompted review

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