Muzikkon Reviews 709

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that instruments are well-made, robust, and often exceed expectations in terms of sound and craftsmanship. Many consumers also highlight the excellent delivery service, with products arriving promptly, well-packaged, and often in perfect condition, even for international shipments. The ordering process is frequently described as easy and efficient, and the staff are commended for their helpfulness, responsiveness, and knowledge, often going above and beyond to assist with inquiries and special requests. However, some customers also noted issues with delivery, including significant delays and confusing updates regarding shipping carriers. A few people were dissatisfied with the condition of their instruments upon arrival, citing problems such as missing frets, faulty components, or strings that were not standard for tuning. There were also isolated reports of damaged packaging and other unusual issues.

What people talk about most

Product

Clients share positive opinions on product quality and craftsmanship. Many reviewers praise the instruments... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality and reasonable price... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast shipping speeds, with some... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 2 bodhráns and they were dispatched the following day. They arrived separately, but that was not Muzikkon's fault. I wasn't worried because I could follow both packages online and knew when... See more

Company replied

Rated 5 out of 5 stars

It was my very first lute I have bought. It came on time. Unfortunatelly one gut fret was missing. Muzikkon immediately has sent full set of gut frets via express courier service. I would strongly rec... See more

Company replied

Rated 5 out of 5 stars

My son plays Ukulele and has become very interested in Renaissance fairs and wanted have something to play that fit the theme. We ordered your lute ukulele and it arrived amazingly fast and is absolut... See more

Company replied

Rated 5 out of 5 stars

The delivery arrived well ahead of the estimated arrival time. The packaging was well done, with plenty of tape indicating that it was a fragile package. The guitar is well made and looks just like th... See more

Company replied


Company details

  1. #3 of 3 best companies in Musical Instrument Store
  2. #1 of 1 best companies in Drum Store
  3. #2 of 2 best companies in Guitar Store
  4. #2 of 2 best companies in Musical Instrument Manufacturer
  5. #1 of 1 best companies in Violin Shop

Written by the company

We are a Dublin Ireland based Musical Instrument company. We supply and manufacture top quality affordable Traditional Irish, Ethnic and World Musical Instruments including Harps, Bodhran Drums, Flutes, Banjos, Ouds, Renaissance Lutes, Dulcimers and many othe that you can find on our website : www.muzikkon.com All our instruments and accessories are made with the finest tone woods at very affordable prices for today's musician. All our Products comes with 3 Years Warranty and 30 Days Money back Guarantee. We offer educational and industry discounts . You can Contact us online 24 hours by visiting our website : www.muzikkon.com Please feel free to pop in to our Showroom in Dublin or Wicklow We ship all our instruments Worldwide Daily.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

709 reviews

5-star
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1-star

Replied to 62% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Personal delivery from the company to a…

Personal delivery from the company to a place close by in time for Christmas when it became clear the postal service wasn't going to deliver in time!

19 December 2025
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Reply from Muzikkon

Thank you so much for your lovely review! We were happy to be able to deliver your harp personally and make sure it arrived in time for Christmas. It means a lot to us to know it brought some extra joy to your holiday, and we hope it gives you many beautiful moments of music!
Thanks
Muzikkon Sales Team

Rated 5 out of 5 stars

Harp is excellent

Harp is excellent. Communication throughout with superb.

19 December 2025
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Reply from Muzikkon

Thank you so much for your kind words! We’re delighted to hear that you’re enjoying your 29-string McHugh harp and that our communication met your expectations. Wishing you many wonderful hours of playing and music!

Thanks Muzikkon Sales Team

Rated 5 out of 5 stars

Beautifully crafted

Beautifully crafted, friendly knowledgable staff. Will be a loyal customer from here on!

19 December 2025
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Reply from Muzikkon

Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying your lute and that our team could make your experience a positive one. We look forward to welcoming you back and sharing many more musical moments with you!
Thanks
Muzikkon Sales Team

Rated 5 out of 5 stars

Beautiful guitar

My guitar arrived promptly and in perfect condition. The pegs work smoothly and it was easily tuned, thanks also for the set of spare strings!
It's gorgeous and a great addition to my collection

12 December 2025
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Reply from Muzikkon

Thank you so much for your kind words! We’re delighted to hear that your Heartland Baroque Guitar arrived safely and is a beautiful addition to your collection. It’s wonderful to know the tuning and pegs are working smoothly, and we hope it brings you many hours of joyful playing!
Thanks
Muzikkon Sale Team

Rated 5 out of 5 stars

Simply perfect!

12 December 2025
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Reply from Muzikkon

We really appreciate your kind feedback! It’s fantastic to hear that your 27-string McHugh Harp has met your expectations. May it bring you countless hours of joy and beautiful music!
Thanks
Muzikkon Sale Team

Rated 5 out of 5 stars

Delivered quickly and safely…

My lute which is a special gift was delivered quickly and safely. The packaging kept the lute safe and in perfect condition to the us from Ireland. Thank You!

16 December 2025
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Reply from Muzikkon

Thank you so much for your lovely review! We’re delighted to hear that your 6-course Renaissance lute was delivered quickly and safely to the USA, arriving in perfect condition all the way from Ireland. It’s wonderful to know it made such a special gift, and we hope it brings many hours of joy and music!
Thanks
Muzikkon Sale Team

Rated 5 out of 5 stars

Quickly responsive.

Fast to ship and to answer my emailed questions.

16 December 2025
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Reply from Muzikkon

Thank you so much for your kind words! We’re delighted that your Renaissance lute reached you in the USA quickly and that we could assist you along the way. We hope it brings you many joyful hours of music and inspiration!
Thanks
Muzikkon Sales Team

Rated 5 out of 5 stars

hammered dulcimer order

I've ordered hammered dulcimer, and both delivery and customer service feedback went without problems. In fact I was very pleased with how supportive Andy was -he not only sent me a tuning chart in pdf but also provided me with additional pair of hammers for my instrument! Trustworthy quality of both instrument and service :)

4 December 2025
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Reply from Muzikkon

Thank you so much for your kind feedback! We’re thrilled that your hammered dulcimer reached you smoothly and that Andy could assist with extra support, from the tuning chart to the additional hammers. It’s wonderful to hear that both the instrument and our service have left a positive impression. We hope it brings you countless hours of joy and music-making!
Thanks
Muzikkon Sale Team

Rated 4 out of 5 stars

No good tracking information

No good tracking information - Everything went fine Instrument came in good conditions, but there was no information about the real situation in the tracking proceeding. Until the end there was only the Information that the article was given to the sending department.

2 December 2025
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Reply from Muzikkon

Thank you for your feedback. We’re glad to hear that your instrument arrived safely and in good condition. We’re very sorry for the lack of tracking information and understand how frustrating that must have been. Please rest assured that we have raised this issue with GLS to help improve their tracking updates in the future. We appreciate your patience and hope you enjoy your new instrument!

Thanks
Muzikkon Sale Team

Rated 5 out of 5 stars

The Renaissance lute came in perfect…

The Renaissance lute came in perfect condition.
The communication about a delay from UPS was perfect.

17 November 2025
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Reply from Muzikkon

Thank you so much for your kind review! We’re delighted to hear that your Renaissance lute arrived in perfect condition in Greece. We truly appreciate your patience during the delay with UPS and are glad that our communication helped keep you informed. We hope your lute brings you many hours of joyful playing!

Thanks
Muzikkon Sales Team

Rated 4 out of 5 stars

At shipping the balalaika UPC had…

At shipping the balalaika UPC had problems to deliver on the right place, because the programm on the website changed for itself the name of the street. I needed to write more times to Musikkon and to UPC to change the name of the street. So the delivering took two weeks longer than expected. Finally my son got the balalaika and other things to play music.

9 December 2025
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Reply from Muzikkon

Thank you for sharing your experience. We’re glad that your son finally received the Balalaika. The slight delay was due to an incomplete address, so, we really appreciate your patience and your efforts in providing the correct details, which allowed UPS to deliver everything safely. We hope your Balalaika brings your son many enjoyable hours of music!

Thanks
Muzikkon Sales Team

Rated 5 out of 5 stars

The package arrived very quickly (to…

The package arrived very quickly (to Belgium). It was securely packaged. The product is also nice. I am very satisfied.

9 December 2025
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Reply from Muzikkon

Thank you so much for your lovely feedback! We’re thrilled that your Balalaika reached Belgium quickly and securely, and that you’re enjoying it. We hope it brings you countless joyful moments of music and fun!

Thanks
Muzikkon Sales Team

Rated 5 out of 5 stars

I contacted Muzikkon and they went

I contacted Muzikkon and they went
above and beyond to help me with my purchase.
Thank you, I am very happy with my harp!

8 December 2025
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Reply from Muzikkon

Congratulations on your new 29-string Boru Harp! Thank you so much for your kind words. We’re delighted to hear that you’re happy with your harp and that our team could go above and beyond to assist you. Wishing you many joyful hours of music and inspiration with your beautiful instrument!

Thanks
Muzikkon Sales Team

Rated 5 out of 5 stars

Good service and product!

Shipped promptly to Canada; well packaged; the harp sounds great!

27 November 2025
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Reply from Muzikkon

Thank you so much for your review! We’re delighted to hear that your harp arrived safely in Canada and that you’re enjoying its sound. May it bring you endless inspiration and beautiful moments of music!

Thanks
Muzikkon Sales Team

Rated 5 out of 5 stars

Happy medieval sounds

The 5-course medieval gittern by Muzikkon is really a great instrument! Arrived here quickly and undammaged, great craftsmanship for the price! Great team overall! Georg Bernd Fasel/The Medieval Gittern Blog

2 December 2025
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Reply from Muzikkon

Thank you so much, Georg! We’re delighted to hear that your 5-course Medieval Gittern arrived safely and that you’re enjoying its craftsmanship. Our team works hard to maintain the quality of our instruments, so it means a lot to hear your kind words. We hope it brings you many wonderful hours of playing and inspiration!

Thanks
Muzikkon Sales Team

Rated 5 out of 5 stars

Light and with a sparklimg tone

Light and with a sparklimg tone, the 22 string Brian Boru harp is perfect for practice and for carrying around

25 November 2025
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Reply from Muzikkon

Thank you so much for your lovely review! ✨ We’re delighted to hear that the 22 Boru harp’s light feel and portability make it such a joy for practice and taking on the go. Wishing you many happy, music-filled moments with it! 🎶
Thanks
Muzikkon Sales Team

Rated 5 out of 5 stars

Prompt delivery, thoughtfully packaged, beautiful instrument

The delivery arrived well ahead of the estimated arrival time. The packaging was well done, with plenty of tape indicating that it was a fragile package. The guitar is well made and looks just like the pictures on the website. I especially appreciate that it was already strung with the strings set for Italian reentrant tuning. All I had to do was tune each string and I was able to play right away. It also came with extra strings for alternate tuning. It's a beautiful instrument with an enchanting timbre. I play it every day now.

26 November 2025
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Reply from Muzikkon

Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that your Baroque guitar arrived early, well protected, and ready to play right out of the case. It’s wonderful to know you appreciated the Italian reentrant tuning and the inclusion of extra strings for alternate setups. Hearing that the instrument’s beauty and enchanting timbre have made it part of your daily playing truly means a lot to us. Wishing you many inspiring moments and hours of music with it!

Thanks Muzikkon Sales Team

Rated 5 out of 5 stars

A thoroughly excellent shopping…

A thoroughly excellent shopping experience. There was a genuine mistake with my order (a blue bodhran for a special little boy) they were VERY communicative and apologetic and sent an even better one very quickly when I explained it was a Christmas gift. Really genuinely great, obliging company. A pleasure to deal with ☺️

19 November 2025
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Reply from Muzikkon

Thank you so much for your kind words! 😊 We’re so glad we could make things right and get the perfect bodhrán to you in time for Christmas. It means a lot to hear that you found our communication helpful and the experience enjoyable. Wishing that special little boy many happy moments making music with it!

Thanks
Muzikkon Sales Team

Rated 4 out of 5 stars

Great Lute and Great customer service!

My 7 course Renaissance Lute came in in GREAT condition! the bag that came with it is awesome! It was well wrapped and secure coming from Dublin To Dallas TX was a little worrisome but it came with no problems. Only down side is they forgot to give me an extra set of strings with the order initially as stated on their website and I being a newbie at the lute broke the high string, but after emailing them they sent 2 sets at no cost! Really Great customer service and I have an authentic lute from Dublin of all places!

17 November 2025
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Reply from Muzikkon

Thank you so much for your wonderful review! We’re delighted to hear that your 7-course Renaissance lute arrived safely in Dallas and that you’re enjoying it along with the bag. We’re glad we could quickly send the extra strings and really appreciate your patience. It’s fantastic to know that your first experience with the lute has been a positive one, and we hope it brings you many joyful hours of playing and discovering beautiful music!

Thanks
Muzikkon Sales Team

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