Muziker Reviews 

Made an order for a guitar on the 23rd of October. It was listed on the website as in stock at a supplier warehouse. As I had not received a deliver date by 29th of October, I contacted support and they told me it would be delivered in "early December". Despite not being able to offer the product they charged the money immediately. This is obviously a ploy to keep out of stock and discontinued products on the website so they can have possession of the money for 1-2 months.

I tried to purchase an expensive MIDI controller from Muziker. I placed the order and paid for it in full upfront. Then I had to wait 4 days before I was contacted over the phone and notified that the product I ordered is not available in stock. This is not what their website showed. Then I was offered to wait for an unknown amount of time until there is stock available, or get my money back, so I naturally requested a full refund.

Well, I had to wait a full work week before I got my money back. So essentially what happened was I had more than 800 euro held hostage by Muziker for not getting absolutely anything and it took them more than 14 work days to refund the money.

To top it all, their support is tremendously bad. I tried to reach out to them over the live chat at 3pm which is more than 2 hours earlier than the end of their shift, and sent all my questions over the chat, but got no response whatsoever until the end of this day. After two days of silence I get an email from some rep offering their support to me because they saw nobody replied to my chat questions.

Sending them mail means you wait at least 2 days before anyone bothers to reply. I got fed up with it and placed an identical order with Thomann. The service and experience I got from their end is 10 times better. I most likely will never use Muziker to purchase similar products again.