MuukalOptical Reviews 6,812

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that the glasses are super cute, fit nicely, and often exceed expectations. Many consumers are delighted with their new glasses, highlighting the excellent prices compared to physical stores and the wide selection of frames available. The ordering process is consistently described as straightforward and simple, with many appreciating the quick delivery times. However, some customers also noted issues with specific aspects. A few people were dissatisfied with the quality of certain frames, describing them as flimsy or made of cheap plastic. There were also occasional concerns about the accuracy of progressive lenses, with some experiencing blurriness or incorrect prescriptions. Additionally, a small number of reviewers mentioned problems with delivery, such as items arriving without proper protection or clip-ons having weak magnetic power.

What people talk about most

Product

Customers generally express satisfaction with the product, particularly praising the quality and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are very satisfied with the overall quality... See more

Order

Reviewers mention positive feedback about order. Customers frequently praise the ease and simplicity of the... See more

Price

Clients share positive opinions on price, with many finding the prices very reasonable and excellent,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased two pairs of glasses, same prescription. They are accurate for prescription and "look" on website. I am disappointed the glasses that I expected to be metal wire frames are just plastic an... See more

Rated 4 out of 5 stars

Their glasses are super cute and fit nicely. They are perfect for single vision. The price is extremely excellent, especially compared to physical stores. My progressive lenses are just slightly blur... See more

Rated 5 out of 5 stars

COLORS EXACTLY AS PICTURED, SIZE OF FRAMES ACCURATE-AWESOME PRICE FOR PROGRESSIVES, COMFY FIT, GOOD QUALITY....SO FAR I'M SUPER IMPRESSED AND WILL ORDER FROM YOU AGAIN! I'VE ALREADY REFERRED 2 FRIENDS... See more

Rated 5 out of 5 stars

GREAT SELECTION OF FRAMES HUNDREDS TO CHOOSE FROM. A NICE VARIETY OF LENSES AND COATINGS. OFFER SEVERAL TYPES OF UPGRADES. PRETTY FAST RETURN OF CUSTOMER SERVICE QUESTIONS. AMAZING LOW PRICES. SEA... See more


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 59% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Im glad I found you guys

Im glad I found you guys. Was about to pay $850 for a pair at America's Best.

I took your buy one get one free offer, and got 2 pairs for $80. They're fantastic. First time ever getting prescription glasses online. Will come back and order more to stock up.

29 April 2026
Rated 1 out of 5 stars

All three of the glasses that I ordered…

All three of the glasses that I ordered already broke in less than 3 months. It was problems in the arm area where the metal part that holds the arm on to the frame just broke off the other one same sort of issue. Don't shop from here

You had written me back and told me to contact you guys in which I did when I wrote this review. I had already tried contacting your service department and nobody will get back to me.

19 February 2026
Unprompted review
MuukalOptical logo

Reply from MuukalOptical

Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. service@muukal.com or ‪(256) 668-8891 or ‪(571) 210-5658‬ or ‪(513) 666-8835‬)or (513) 666-8826‬ via chat on our website, or on social media with your order number and we would be happy to assist you.

Rated 4 out of 5 stars

The glasses are cute

The glasses are cute! Good quality. However, the transitionals are not that dark, and the sunglasses aren't that dark... but they are very nice otherwise. Can't beat the price! 3 pairs high index for $119. Just with darker transitions. My kid loves them!

29 April 2026
Rated 5 out of 5 stars

Satisfaction

The quality and pricing of the glasses. I liked that I wasn’t too sure of measurements and I just sent the eye prescription and it was done by the technicians. The quickness I received the glasses. I am so far a very satisfied customer.

29 April 2026
Rated 2 out of 5 stars

Really Bad Progressive Lenses!

The price was right, and I liked the variety of cats eye frames. Not the quickest delivery...nor the slowest. BUT the big issue is that they screwed up the progressive transition in the lenses. They are UNWEARABLE. A bargain is no bargain if you can't use the product.

29 April 2026
Rated 5 out of 5 stars

The website was easy to use.

The website was easy to use and the selection was plentiful. I found glasses and sunglasses that I love and I will use them again. I would highly recommend them to anyone.

25 April 2026
Rated 4 out of 5 stars

I love the glasses and the cost

I love the glasses in the cost. This is my second order and this time I ordered progressive. I may have to send them back because I should be able to read my computer and I paid for the extra space on my glasses but it isn’t. It isn’t clear in fact it seems a small smaller space if I move my head just right. So I may return all three pairs of progressive to be redone which I’m very unhappy about because I love the first set of glasses I ordered.

26 April 2026
Rated 5 out of 5 stars

I loved all the different choices

I loved all the different choices. It was hard to decide. My glasses are great and fit very well. I also loved the price of the glasses. I received them in a timely manner. Very happy with my glasses.

26 April 2026
Rated 1 out of 5 stars

DO NOT BUY HERE!!!

DO NOT BUY HERE!!!! Terrible experience. Uncooperative customer service. I bought 3 pairs of prescription glasses. The prescription is incorrect. I cannot see out of them. They are refusing to refund my money. Just keep making excuses. And now they won’t even respond to my emails or texts.
It says they are in Plano but they are really in China. I would have never purchased there had I known.

Edited: I haven’t received any remade glasses. As I’ve been trying to tell customer service, I waited a week before trying the glasses that I do have. I wore each pair for 2 days each and they are blurred. I cannot see out of them. I am a very honest person. I just want things made right.
It is very inappropriate for a customer service representative of a company to make such rude replies to a paying customer.
IS THIS THE KIND OF COMPANY YOU WANT TO BUY FROM???

1 April 2026
Unprompted review
MuukalOptical logo

Reply from MuukalOptical

At the beginning, you said you didn't like the color of one pair of glasses, and then chose a pair to replace and remake. However, after receiving the remade glasses, you said that all three pairs couldn't see clearly. Do you think this is reasonable? We suggest that you do not place an order as you are not an honest person. Thank you

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