I opened an account. The person who did it screwed up and claimed some paperwork had accidentally been shredded. I went back. Signed papers again. They needed to created the deposit check again... See more
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My loan officer was absolutely wonderful. She had less than a hour before her lunch break when I walked into her office. Needless to say a hour and a half later this young lady was still just as cou... See more
Everyone was really patience with me and went above and beyond to help me and make sure I understood what was happening. It was my first time ever trying to refinance anything before and I wasn't trea... See more
Loan officer LaWanda Jones did an awesome, exceptional, professional job processing an auto loan for me. She genuinely showed me kindness. No question I asked was a dumb one to her. Ms. Jones even gav... See more
Company details
Written by the company
Mutual Credit Union serves those who LIVE, WORK, WORSHIP, VOLUNTEER, or ATTEND SCHOOL in Warren, Hinds, Yazoo, Issaquena, Sharkey, Claiborne, Lowndes and Copiah Counties and Pickens County, AL. Chartered in 1931, Mutual Credit Union is Mississippi's oldest credit union, and one of the Southeast's most respected. Through the years, our State-chartered financial institution has grown from humble beginnings into a world class financial services organization with over 23,000 active members and nearly $300 million in assets. Offering the complete continuum of consumer financial services, we provide members with the same level of service as big banks for substantially less cost. Whether it's below big bank rates on loans or the lowest possible fees on share draft (checking) accounts, our members regularly get more for their money. We are based in Vicksburg, Mississippi, with branches in Vicksburg, Raymond, Yazoo City, and Columbus and that's where all of our decisions are made. In turn, our members enjoy easy access to local decision-makers, as well as the peace of mind that comes from doing business with the area's only "hometown" financial institution. In short, we hold each of our members in high regard, and we trust it's safe to say, "Our Focus Is You."
Contact info
1604 Cherry Street, 39180, Vicksburg, United States
- 877-457-3654
- membercare@mutualcu.org
- mutualcu.org
4.0
Great
242 reviews
Hasn’t replied to negative reviews
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I opened an account - several weeks later they have not actually created my account
I opened an account. The person who did it screwed up and claimed some paperwork had accidentally been shredded. I went back. Signed papers again. They needed to created the deposit check again (fortunately so far that hasn't cleared my other bank twice). So now it is a week later. I tried to create an online account and it says my account doesn't exist. Seriously?
They are convenient, close and totally incompetent. If they can't even open my account, have $5K of mine... I sure don't want them as my credit union. I will be asking them for my money back. i guess I don't have an account for them to close.
DO NOT USE in Jackson MS at the medical campus branch unless you have no other choice. Will be talking to them to find out what stupidity is going on now. Good thing I don't need to write a check against that account. I can not believe how someone is so incompetent that they can't even open a checking and savings account.
EDIT - Now they claim the problems are from the credit union being bought, computer problems (that doesn't explain shredding papers I filled out and if they knew they were having issues then maybe proactively try to keep on top of things?) and I only had problems because of when I opened my account. So maybe they shouldn't have had anyone open any accounts during the time period of working out the kinks in the merger? Sigh. All of this speaks to a failure to plan and anticipate issues along with proactively keeping an eye open for problems.
28 November 2025
Unprompted review
I applied last Friday no phone call or…
I applied last Friday no phone call or nothing at all I heard from.them
About my applaction least if you be turned down there should still email or ring to let you know
23 November 2025
Unprompted review
I am a member of the credit…
I am a member of the credit union...about 15 years...before MUTUAL...toke it over...since the new system and the new staff...NO ANSWER PHONES...NO CALL BACKS....#130 IN THE CALLING QUE...THEY PROMISE SOMEBODY WOULD GET ME ANSWERS...NOBODY NEVER DID...I DRIVE TO THE OFFICE...THEY JUST SAY THE SYSTEM...IS DOWN...I have been with the prior credit union...for a very very very long time...and want to continue to stay because the cashier clerk...KRISTI...is good with my account...as for the rest...NOOOO HELP AT ALLL)....
21 July 2024
Unprompted review
The rating is for the new app
The rating is for the new app. If I can give no star I will. For me upgrade is better and more devices are compatible, but not the new app, my phone is not compatible with the new app, the old one was better, supported my device.
2 July 2024
Unprompted review
Reply from Mutual Credit Union
Hi Bob, we'd love to give you a call and help get this issue sorted but I don't have your contact information. Please share at your earliest convenience and we will get in touch with you!
They were pleasant and efficient!
1 May 2024
Appreciated
Your Branch did everything right and explained all guidelines associated with what I called for. Jessica does a hell of a job crossing every t and dotting every I. You have a very good employee in her. She's a team member in the right place.
3 May 2024
Good service and good peoples
5 May 2024
Very professional and communication is…
Very professional and communication is great compared to other banks I have dealt with in the past.
7 March 2024
Everyone was good to me every time I go…
Everyone was good to me every time I go in the credit union !!!
8 March 2024
I love it
I love it! Wonderful service. Very patient and understanding and straightforward.
12 March 2024
Deposit a big check and it was in…
Deposit a big check and it was in there before I left the parking lot!
4 March 2024
Well i just opened my account but the…
Well i just opened my account but the lady helped me get the right account i needed.
23 February 2024
Loan Process
I had the best loan agent Mrs. Jones very helpful and attentive throughout the whole process, I would recommend her and Mutual Credit as one...
5 March 2024
My experience has been AMAZING
My experience has been amazing I’m happy I chose mutual credit union
4 March 2024
The customer service agent was GREAT!
2 February 2024
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