Music Vine Reviews 253

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional customer service and the helpful, friendly staff. Customers consistently praise the quick response times and the detailed, effective solutions provided, often noting a personalized and professional approach. Many people appreciate the efficiency and ease of their overall experience, feeling genuinely supported throughout the process. The service is consistently described as excellent, with reviewers impressed by the staff's ability to resolve issues smoothly and provide tailored information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, responsiveness, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

Response time

Consumers consistently report positive experiences with response times, highlighting quick and effective... See more

Service

People report positive experiences with service, often highlighting the fast, helpful, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... See more

Rated 5 out of 5 stars

I've been using Music Vine for the last year and it's one of the best platforms of its kind. It's really easy to use and has a very streamlined content distribution. What sets it apart though is a c... See more

Rated 5 out of 5 stars

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the... See more

Rated 5 out of 5 stars

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from su... See more


Company details

  1. Music Store

Written by the company

Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Happy and helpful

Jennah at Music Vine was kind and informative. Responding quickly to my inquiry with a sincere willingness to help and answer my questions.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Best music licensing platform

Among all the music licensing services I've tested, Music Vine is my favorite. What sets it apart from competitors is its curators' keen eye for the highest quality artistic content, with every track being created by an independent artist.

The platform offers a clean, straightforward, and easy-to-use interface, along with a well-organized catalog suitable for any occasion requiring a soundtrack.

I'd like to commend the support service for their prompt response and personalized approach in swiftly resolving my issue. I would absolutely recommend it to anyone seeking such a service.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Couldn't Recommend Enough

Quick responding, friendly staff, who seem to genuinely care about helping you out - and their music selection is brilliant! I've used the site to score two shorts already, and will be using it again in the future.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Libby was Great!

Libby was super helpful and not only answered my question, but provided the solution that I needed to keep my edits running smooth!

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Jennah was very helpful in answering queries

Over the past couple of weeks, I contacted Music Vine's support with various queries. Each query was successfully and quickly answered by Jennah.
It's refreshing to deal with an organisation with helpful, knowledgeable and supportive staff.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service is still alive!

If you thought excellent customer service is a thing of the pre-pandemic past, you haven't worked with Music Vine. They were incredibly responsive, helpful and most of all understanding of my particular circumstances regarding subscription fulfillment. In a creative field, having a great roster of talent is obviously important, but matching that level in your customer service is what we keep me turning to Music Vine rather than looking elsewhere. Thank you again, Music Vine!

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Jennah M actually CARED!

Music Vine operative Jennah M responded, answered my question and actually CARED ( and followed up) to make sure that it had worked out!
This is remarkable service. Other businesses , please note!

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

I needed to change my invoice details and send the new document over to the procurement team asap, and Libby was super quick, efficient and kind in replying to my request. Thank you Libby!

19 October 2023
Unprompted review
Rated 5 out of 5 stars

My experience with MusicVine has always…

My experience with MusicVine has always been great!! I love the music they offer and their support team is always so helpful and kind! Libby and the rest of the support team has helped me solve every problem I've asked about. They always address all my concerns quickly!

17 October 2023
Unprompted review

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