Products are great. Doctors and nurses apply very quickly. They just overhauled the app and took away some opportunities to earn rewards which transfer into money towards future refills and purchases.... See more
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Review summary
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So far I wouldn’t call it a great experience. The hair loss was unbearable. No clear explanation was given by Musely to the prospective buyers about the hair shedding. Also the app is so difficult to... See more
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This is a very difficult site to navigate. Too many windows and things going on, like games conversations and messages. Things are not clearly explained. I’m only interested in the Musely product I’m... See more
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It was quick and easy to order and products were received in a timely fashion. The hair pill had worked magic in just under two months; I’ve had more growth than I did with another brand in nearly six... See more
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Company details
Written by the company
Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care. Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging. Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency. Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience. Musely’s purpose is simple: help people Look Good, Live Better.
Contact info
United States
- musely.com
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Had an issue with trying to cancel an…
Had an issue with trying to cancel an item after seeing what it entailed… But in the end, everything worked out when Customer Service finally contacted me back. They were very helpful and completely took care of the issue. Thank you.
13 October 2026
Reply from Musely
Thank you so much for taking the time to share your experience! We're sorry for any frustration you encountered while trying to cancel your treatment and for the delay in receiving assistance. However, we're so glad to hear that our Customer Support Team was able to step in and get everything resolved for you! We truly appreciate your patience and understanding throughout the process. Your feedback means a lot to us, and we're grateful for the opportunity to make things right! :)
Reply from Musely
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with our doctors, treatments, and customer service team. Providing quality care and support to our patients is incredibly important to us, so your kind words truly mean a lot. We sincerely appreciate your trust in Musely and are grateful to be part of your skincare journey! :)
I love all my products
I love all my products. My skin looks great. And the one product that did not work, they gave me a credit back. I use the estrogen cream, Vit C and exosomes in AM and in evening I’m use the 3 tretinoin products. Neck, eye and face.
I tried hair product but it was not for me.
13 October 2026
Reply from Musely
Thank you so much for sharing your wonderful experience! We're thrilled to hear that you're loving your skincare treatments and seeing such great results with your skin! It's also wonderful to know that our team was able to help make things right when one of your treatments wasn't the best fit for you. We understand that everyone's needs are different, and finding the right treatments can take time. We truly appreciate your trust in Musely and are so happy to be part of your skincare journey. Thank you again for your kind words and continued support! :)
Reply from Musely
You're so welcome! We're happy to hear that we were able to assist you and get everything resolved. We truly appreciate you taking the time to share your feedback. If you ever need anything else, please don't hesitate to reach out. We're always happy to help! :)
Musely is very good even the doctors…
Musely is very good even the doctors and the dermatologist they are really helpful and very good
12 October 2026
Reply from Musely
Thank you so much for taking the time to share your kind words! We're so happy to hear that you've had such a positive experience with Musely and that our doctors and dermatology team have been helpful and supportive throughout your journey. Providing our patients with excellent care and guidance is incredibly important to us, so your feedback truly means a lot. We sincerely appreciate your trust and support, and we're grateful to be part of your skincare journey! :)
Musely is reliable and efficient
Musely is reliable and efficient. I recently started using their skincare products. Their communication is great, their customer service is great, and the products are just what I needed. I have only been a user for a month, but I am seeing improvements.
11 October 2026
Reply from Musely
Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that you've been happy with our treatments, communication, and customer service. It's especially exciting to know that you're already noticing improvements after just one month! We truly appreciate your kind words and are so glad you've chosen Musely to be part of your skincare journey. We look forward to continuing to support you along the way! :)
Two Products Zero Results
I was hopeful to try this. I have moderate melasma and had tried other products. I read great things about MUSELY. I used the Spot Cream as directed with and at three weeks in my spot started getting darker. I’d attach a picture if I could. I also used the classic hair tonic with no growth. Two products, zero results. I was very scrupulous about directions.
I wish I could give higher stars because the customer service was GREAT! Very responsive, not AI, and no problems with a refund. This review is in relation to products that did not work for me even when I use them carefully. This is not a reflection on the way the company was responsive and helped me.
The access to doctor was not useful. I reached out a couple times. I always got a response but not clear ones. I sometimes wondered if it was AI generated. The first time when I was concerned because my spots were getting darker the doctor suggested that I reduce usage (I had to rephrase my question because the first response didn’t answer the question I asked). But there was no suggestion about when I should start again or what to do. I reduced usage and the darkening did stop. I eventually reached back out to ask what I should do and if there were other products or other mixtures that might work better. I was told no, go see a face to face dermatologist. The advice was fine so no issues there, but it would’ve been nice to understand what they thought wasn’t working. If the hair tonic wasn’t working, was there possibly a chemical in it that was not addressing issues that I had? If my spots were getting darker, why might that be true? I still don’t know.
Because of the good customer service, I am probably going to try another product of theirs. If that one also doesn’t work then I think I will assume that there’s something about their mixtures that does not go with my skin. If I had a suggestion for the company it would be some type of location for people where things don’t work to maybe try and ascertain why. I had purchased a shampoo from humbly organics, and it caused an itchy scalp. They were very good about sending me an exact list of the ingredients and the type of reactions that people might have. This helped me to identify what could be going wrong and then I was able to get a different shampoo based on that from the same company. A second thought has to do with products like the hair tonic, which can take longer than 60 days. The information on the E nurse keeps saying to continue, but I eventually took the refund because I could not get feedback from anyone about whether or not it was worth it to keep going. Maybe 60 days is enough for the Spot Cream but 90 days for something like the hair solution? A good company to work with but disappointing results with two products.
12 October 2026
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
Have not even received my full order…
Have not even received my full order was supposed to be delivered on October 9 still waiting.
9 October 2026
Reply from Musely
Thank you for taking the time to share your feedback! We are deeply sorry for any delays with your order, and we completely understand how frustrating this can be.
Our Support Team can review your tracking details, check the shipment status, and help determine the next steps to ensure your order reaches you as soon as possible.
We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!
Very friendly and applied my coupon for…
Very friendly and applied my coupon for me. Very helpful.
9 October 2026
Reply from Musely
We are so happy to hear that your Promo Code was able to be applied and you received helpful assistance, thank you! :)
Reply from Musely
Thank you for taking the time to share your feedback! We are deeply sorry for any delays with your order, and we completely understand how frustrating this can be.
Our Support Team can review your tracking details, check the shipment status, and help determine the next steps to ensure your order reaches you as soon as possible.
We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!
Excellent customer service!
9 October 2026
Reply from Musely
We are so happy to hear that you are enjoying our assistance with our Support Team. :)
Physician very receptive and responsive…
Physician very receptive and responsive as well as support staff
10 October 2026
Reply from Musely
We are so happy to hear that you are feeling supported by your designated doctor and our Support Team! :)
Reply from Musely
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had such a positive experience with our Customer Support team! Providing quick, friendly, and professional assistance is incredibly important to us, so it's especially wonderful to know that your concerns were resolved promptly and efficiently. Your kind words truly mean so much to us, and we're always happy to help whenever you need us! Thank you for trusting Musely and for being such a valued part of our community! :)
Reply from Musely
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had such a positive experience with our Customer Support team! Providing quick, professional, and helpful assistance is incredibly important to us, so it's wonderful to know that our team met your expectations. We're always happy to help whenever you need us! Thank you for trusting Musely and for being such a valued part of our community! :)
No directions or guidance
No directions or guidance on how to change prescription and that will cost each time and for each prescription very misleading
8 October 2026
Reply from Musely
ld truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
Reply from Musely
Thank you so much for your wonderful review! We're so happy to hear that our Customer Support team was able to provide you with quick and helpful answers to your questions! We know how important timely communication is, and we're thrilled that you had such a positive experience with our team. We're always here whenever you need assistance! Thank you for trusting Musely and for being such a valued part of our community! :)
Zara was efficient and helpful
9 October 2026
Reply from Musely
Thank you so much for your wonderful review! We're absolutely thrilled to hear that Zara provided you with such efficient and helpful support! We love knowing that our team members are making a positive difference in our patients' experiences, and we'll be sure to share your kind words with Zara! We're always here whenever you need assistance. Thank you for trusting Musely and for being such a valued part of our community! :)
Reply from Musely
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had such a great experience with our Customer Support team! Providing friendly, helpful, and reliable service is incredibly important to us, so knowing that we made a positive impression truly means so much! We're always happy to help whenever you need us. Thank you for trusting Musely and for being such a valued part of our community! :)
Customer Service FTW!
I had an issue with one of the products in my order (defective packaging) and Musely Customer Support solved the problem quickly - with no cost to me. Good experience!
7 October 2026
Reply from Musely
Thank you so much for your wonderful review! We're so happy to hear that our Customer Support team was able to quickly resolve the packaging issue with your treatment at no additional cost to you! We understand how frustrating it can be when a product doesn't arrive as expected, so it's especially wonderful to know that our team was able to turn things around and provide you with a positive experience. Your satisfaction means so much to us, and we're always here if you need any further assistance! Thank you for trusting Musely and for being such a valued part of our community! :)
Muesly is trash
Muesly is trash, and furthermore they can't take accountability when something goes wrong.
9 October 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
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