This is a very difficult site to navigate. Too many windows and things going on, like games conversations and messages. Things are not clearly explained. I’m only interested in the Musely product I’m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They refilled a prescription I did not want or need and they refunded me immediately upon receiving an email from me. Portal could be a little more user friendly. They also could do better on asking t... See more
Company replied
I was happy that when I had a recent issue with one of my bottles not pumping properly, I was able to contact customer service & they were able to send me a new bottle. I love my Musely products & don... See more
Company replied
I recieved what I felt was good quality servce. Dr. got back to me very quickly, he understood what I had been using and percribed me something comprable. Infor mation is readily available and percis... See more
Company replied
Company details
Written by the company
Musely is a prescription skincare company with a focus on accessible and effective telemedicine, offering personalized treatments for dark spots, rosacea, anti-aging and hair loss.
Contact info
United States
- musely.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Customer service replied to my email within 1 day and resolved my issue right away.
13 October 2026
Reply from Musely
Thank you for sharing your experience! We’re glad our team was able to respond quickly and resolve your issue. We appreciate you choosing Musely!
Reply from Musely
We are so happy to hear that your treatment and that our Support Team was helpful. :)
Have not received
Have not received. It got lost in the mail. Now I am waiting for them to send again.
16 October 2026
Reply from Musely
We’re sorry your order was lost in transit! We understand how frustrating it is to wait for your treatment, and we appreciate your patience while the replacement makes its way to you. If you need any further assistance, please reach out to our team. We’re happy to help!
Musely's products really work!
Musely's products really work!! And their customer service is terrific. I do think the website is over-complicated, but thank goodness I can get online help in a matter of minutes! I don't know what I would do without their Facial Hair Cream. Oh, wait! I DO know what i would do: spend more time and money having my face and neck waxed on a regular basis!
15 October 2026
Reply from Musely
Thank you so much for your kind words! We’re thrilled to hear how much you love The Facial Hair Cream and that our team has been there to help when needed. We also appreciate your feedback about the website and are always looking for ways to make your experience easier!
Educated response with accurate…
Educated response with accurate information. And was timely in responding and polite too.
16 October 2026
Reply from Musely
Thank you for your kind feedback! We’re glad you received helpful, accurate information and had a positive experience with our team. We appreciate your support!
Reply from Musely
We are so happy to hear that you love your treatment. We appreciate your love of the results too. :)
I order eye serum and the bottle didn’t…
I order eye serum and the bottle didn’t work and they sent me a new one free and very fast . Ty
12 October 2026
Reply from Musely
Thank you for sharing your experience! We’re glad our team was able to quickly send you a replacement. We appreciate your patience and are happy we could help! :)
Super happy with my customer service experience
I was happy that when I had a recent issue with one of my bottles not pumping properly, I was able to contact customer service & they were able to send me a new bottle. I love my Musely products & don’t want to be without, so I appreciated the fast response & shipping of my new product!
12 October 2026
Reply from Musely
Thank you for sharing your experience! We’re so glad our team was able to help quickly and get a replacement sent your way. It means so much to hear how much you love your Musely treatments!
Major Disappointment
I feel that this company is a money grab. I’m currently on their hyperpigmentation products for 5 months now with little improvement. I’m using the Spot Cream, the Spot Pill, have used the Spot Peel, and the non HQ Spot Cream for a break. They advertise a 60 day money back guarantee but the dermatologist said not to expect much improvement in that time frame. The dermatologist also was not familiar with other products on the market to give a fair comparison, which, as a professional, I believe they should. The app is incredibly hard to navigate and customer service is just a bunch of canned responses. I’m planning to stop after this cycle unless a miracle happens. I cannot speak for their many other products.
EDIT: I read Musely’s response below, however, there is no way to actually chat personally with a customer service representative. There are just articles on topics and FAQ’s, unless I am missing something. Is there a phone number to call. My dermatologist just keeps saying, “stay the course”, which is not helpful. Never any suggestions for specific areas of concern, like my temples. The Spot Peel was particularly ineffective and I feel I should be refunded for that. I’ve had no enurse check ups in a while. Overall, Musely tries to sells this as a personalized service but it isn’t in any way.
15 October 2026
Unprompted review
Reply from Musely
Thank you for sharing your feedback. We’re sorry to hear that you haven’t seen the improvements you hoped for after several months of treatment and that your experience with our app and support team has been frustrating. We encourage you to complete your eNurse checkups and consult with your designated doctor to discuss your progress and any adjustments that may be appropriate. We’d also appreciate the opportunity to review your concerns regarding the app and your support experience. Please contact Musely Support at support.musely.com and reference #Trustpilot so we can assist you further. Thank you for taking the time to share your experience.
Musely customer service
Ahri answered my concern very timely, politely, and effectively. Thank you!
15 October 2026
Reply from Musely
We appreciate you choosing Musely and look forward to supporting you on your journey!
Reply from Musely
Thank you for your kind words! We’re so happy to hear you’re having a great experience with our Support Team.
This is a mess terribly oily
This is a mess terribly oily, they refused to even refund they say it's prescription no, there aren2 formulas it's one or the other! They did not provide any assistance trust pilot was supposed to get back to me on their behalf and never did! Save your money it's NOT worth a penny!
1 October 2026
Unprompted review
Reply from Musely
Thank you for providing your feedback, and we are sorry to hear about your concerns regarding the consistency of your treatment! Please rest assured that slight variations in texture or color are common with freshly compounded medications and do not impact efficacy. For further clarification or support, please visit our Help Center or reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support referencing #Trustpilot. We’d be happy to assist and ensure your satisfaction.
Thank you so much and we look forward to having the opportunity to assist you further!
Reply from Musely
Thank you for sharing your feedback. We’re sorry to hear that your experience with Musely has not met your expectations. We’d appreciate the opportunity to better understand your concerns and assist you. Please reach out to Musely Support at support.musely.com and reference #Trustpilot. We’re here to help!
They listened to my concern
They listened to my concern, and were patient with me. They resolved my issue in a timely manner, while providing excellent customer service.
14 October 2026
Reply from Musely
We are so happy to hear that our Support Team was able to provide you with the best assistance. Thank you for your review! :)
Enjoying the products thus far
Enjoying the products thus far. Haven't used long enough yo see any changes
3 October 2026
Reply from Musely
Thank you so much for taking the time to share your experience! We're happy to hear that you're enjoying your Musely treatments so far! We understand that it can take some time to begin noticing visible improvements, and we appreciate your patience as you continue your skincare journey. We hope you start seeing the results you're looking for soon, and we're always here if you have any questions or need support along the way. Thank you for choosing Musely! :)
I love everything about MUSLEY
I love everything about MUSLEY, From the top to bottom, great service, great doctor, best treatment that actually works!!
Thank you!!
13 October 2026
Reply from Musely
Thank you so much for your amazing review! We're absolutely thrilled to hear that you've had such a wonderful experience with Musely, from our customer service and doctors to the treatments themselves! Knowing that you're seeing results and feeling supported throughout your journey means the world to us. We truly appreciate your enthusiasm, trust, and kind words. Thank you for choosing Musely and allowing us to be part of your skincare journey! :)
Had an issue with trying to cancel an…
Had an issue with trying to cancel an item after seeing what it entailed… But in the end, everything worked out when Customer Service finally contacted me back. They were very helpful and completely took care of the issue. Thank you.
13 October 2026
Reply from Musely
Thank you so much for taking the time to share your experience! We're sorry for any frustration you encountered while trying to cancel your treatment and for the delay in receiving assistance. However, we're so glad to hear that our Customer Support Team was able to step in and get everything resolved for you! We truly appreciate your patience and understanding throughout the process. Your feedback means a lot to us, and we're grateful for the opportunity to make things right! :)
Reply from Musely
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with our doctors, treatments, and customer service team. Providing quality care and support to our patients is incredibly important to us, so your kind words truly mean a lot. We sincerely appreciate your trust in Musely and are grateful to be part of your skincare journey! :)
I love all my products
I love all my products. My skin looks great. And the one product that did not work, they gave me a credit back. I use the estrogen cream, Vit C and exosomes in AM and in evening I’m use the 3 tretinoin products. Neck, eye and face.
I tried hair product but it was not for me.
13 October 2026
Reply from Musely
Thank you so much for sharing your wonderful experience! We're thrilled to hear that you're loving your skincare treatments and seeing such great results with your skin! It's also wonderful to know that our team was able to help make things right when one of your treatments wasn't the best fit for you. We understand that everyone's needs are different, and finding the right treatments can take time. We truly appreciate your trust in Musely and are so happy to be part of your skincare journey. Thank you again for your kind words and continued support! :)
Reply from Musely
You're so welcome! We're happy to hear that we were able to assist you and get everything resolved. We truly appreciate you taking the time to share your feedback. If you ever need anything else, please don't hesitate to reach out. We're always happy to help! :)
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