Munro Greenhalgh Reviews 

101
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for their exceptional dedication, making insurance renewals completely straightforward and entirely stress-free. People emphasize that the professional team consistently takes the pressure away while keeping their best financial interests in mind. Some reviewers were happy with the prompt, efficient communication provided when handling urgent policies and navigating complex queries. Long-term clients deeply appreciate the consistent support, expert advice, and personal service experienced over many decades of successful collaboration. Reviewers repeatedly note that working with such a responsive and obliging team makes organizing coverage completely effortless.

What people talk about most

Staff

Consumers find staff to be an absolute pleasure to deal with, offering a brilliant and highly professional... See more

Service

Users describe positive interactions with service, highlighting exceptional professionalism and long-standing... See more

Customer service

Reviewers express immense satisfaction with the customer service, highlighting proactive, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Munro Greenhalgh staff are all a pleasure to deal with. They take the stress out of insurance, always having the clients best interests in mind. We also benefit from reduced premiums wherever possible... See more

Company replied

Rated 5 out of 5 stars

I moved to Munro Greenhalgh a couple of years ago, after a lifetime with a well known large brokers. They've been like a breath of fresh air ever since. Recently we had our first fire claim in 30... See more

Company replied

Rated 5 out of 5 stars

The attention that Stephen from Munro-Greenalgh gave to my buildings insurance query was excellent. I knew Munro's have real time-served expertise, and so was confident that the answers would be accur... See more

Company replied

Rated 5 out of 5 stars

This is the second time I've used Munro Greenhalgh and I'm sure it won't be the last. The customer service from Daniel Holleran, as usual, was excellent. Time was of the essence on this latest projec... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

Munro-Greenhalgh is an award-winning independent insurance broker with roots stretching back to 1926. While the way we do business has evolved over the past century, our values remain unchanged: to work tirelessly for our clients. First and foremost, we work for you—not the insurers. Our objectives are simple: - To help identify the risks facing you and your business. To advise on practical ways to reduce those risks and, where appropriate, arrange suitable insurance with a reputable insurer at a competitive price. Most importantly, to stand by your side if an accident or loss occurs, helping to ensure your claim is handled fairly and efficiently. It sounds simple—but it rarely is. No two clients are identical, and there is nearly always something unusual that needs careful consideration. The insurance market includes household names, specialist schemes and lesser-known providers, each offering different policies, conditions and small print. Our award-winning team has the experience to understand how the market works, which insurers provide dependable service and which policies offer genuine value for money. The cheapest option is not always the right one. Occasionally, disputes with insurers arise—that is part of our job. We will never shy away from a difficult conversation. We will always fight your corner and do everything reasonably possible to help secure a fair outcome.


Contact info

4.9

Excellent

TrustScore 5 out of 5

101 reviews

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4.9

All reviews

(101)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Munro Greenhalgh Ltd

Dealt with Munro Greenhalgh for many years. Established business. Good advice Great communication. Would recommend.

13 February 2025
Munro Greenhalgh logo

Reply from Munro Greenhalgh

Thank you for the excellent review.

Rated 5 out of 5 stars

Welder Insurance Claim

Great insurance company, we would highly recommend them.
Fast and efficient service, with excellent customer service.
Paid out,without a problem and very quickly.

3 February 2025
Munro Greenhalgh logo

Reply from Munro Greenhalgh

Thank you for the great review.

Rated 5 out of 5 stars

Excellent Service

Very pleased with the service our business has received from Munro Greenhalgh over the last two years. They are attentive and responsive to any queries we may have. Wouldn't hesitate to recommend them.

15 January 2025
Munro Greenhalgh logo

Reply from Munro Greenhalgh

Thank you for the excellent review and feedback

Rated 5 out of 5 stars

Excellent customer Service with Tracy…

Excellent customer Service with Tracy and David at Munro Greenhalgh, super fast and efficient.

Thankyou both so much
Amanda at Safic Alcan UK,

8 January 2025
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Reply from Munro Greenhalgh

Thank you for recognising Tracy and David's work.

Rated 5 out of 5 stars

Brilliant Service

Ian and Tracy have been absolutely brilliant in helping us with a claim. From start to finish they have kept us up to date with everything and answered every question we had.

15 November 2024
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Reply from Munro Greenhalgh

Thank you - just part of our normal service!!

Rated 5 out of 5 stars

Always able to help

I have used Munro Greenalgh for many years for business insurance so I knew they would be able to help me out for something complex like arranging unoccupied property insurance after the passing of my mother. They responded quickly and with a great level of information for a decision to made at what was a difficult time.

18 October 2024
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Reply from Munro Greenhalgh

Thank you for the great review and your loyalty over the years.

Rated 5 out of 5 stars

Outstanding Service

Unbelievable service from Ian !i Had unexpected losses to my business overnight from a runaway car and caused £50k worth of damages.
Ian was not only understanding , but had this ability and knowledge to make everything feel safe and I would also get a very quick outcome , and within 4 weeks everything was completed.
Ian was outstanding in his work, knowledge and communication.
His insurance company are probably the best at what they do.
Would highly recommend this company.

14 October 2024
Munro Greenhalgh logo

Reply from Munro Greenhalgh

Thank you for the amazing review.

Rated 5 out of 5 stars

I’m am no longer in business but I used…

I’m am no longer in business but I used Munro’s when I was for several years, I needed some information about a vehicle I once owned and they was very helpful looking back over 10 years to find it for me.

15 October 2024
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Reply from Munro Greenhalgh

Thank you for the review. Wherever possible we try to help.

Rated 5 out of 5 stars

They are the best

They are the best! They are always there when you need them, friendly, kind honest company, would not change
Thank you guys!

13 September 2024
Munro Greenhalgh logo

Reply from Munro Greenhalgh

Thank you for the amazing review.

Rated 5 out of 5 stars

Great to be able to discuss the cover you need... …

They really listened and asked me questions too, then gave advice. I didn't feel rushed but just supported. When you want to be able to discuss your circumstances and get the right cover, this is the place to go! A great team... I can recommend for both business and personal insurance! Thanks

6 September 2024
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Reply from Munro Greenhalgh

Thank you for the great review Ulka.

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