The jack quality is ok. It's advertised as long coat for cold weather but it's a very lightweight and not suitable for cold weather. The stitching is not great also, loads of lose threads. It is ad... See more
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Review summary
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Reviews shaping this summary
Product is beautiful my husband loves his Troy jacket..customer service was 5 star at every turn..Amelia especially was extremely professional and helpful throughout. There were some logistical issues... See more
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This company is not good. My first order took nearly two months to deliver, was delivered to the wrong size (6 XL instead of 3XL) . They initially replied to my many delivery question emails prompt... See more
Company replied
I had a fantastic experience with the support team! Amelia went above and beyond to help me switch my order size at the very last minute, smooth and stress-free. My package arrived quicker than expect... See more
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Company details
Written by the company
Quality You Can Feel Each piece is created with thoughtful details and timeless style that fits effortlessly into your day. From soft fabrics to clean silhouettes, we focus on essentials that help you feel confident and comfortable every time you get dressed.
Contact info
London, United Kingdom
- info@munawear.com
- munawear.com
3.0
Average
81 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Totally worth it!
Their fashion collection has such modern design. The pants I ordered are very comfortable and look super chic. Totally worth it.
24 December 2025
Unprompted review
Reply from Munawear
Thank you for the lovely review. We’re so glad to hear you’re enjoying the modern design and comfort of your pants. It’s great to know they look chic and feel good to wear. We really appreciate your support and are happy you found them worth it.
Really impressed with their attention…
Really impressed with their attention to detail. The blouse I purchased has such neat finishes and the pattern is stunning.
22 December 2025
Unprompted review
Reply from Munawear
Thank you so much for your kind feedback. We’re really happy to hear you noticed the attention to detail and enjoyed the neat finishes and pattern of your blouse. That means a lot to our team. We appreciate your support and hope you continue to enjoy your piece.
Stolen Money
I returned the items I purchased a few months ago to the salvation army in Moldova on the request of munawear. For a few months the item was not delivered so they could not refund me due to policy, however it then was received at the address I was asked to send it to but still I have had no refund and now my emails are all of sudden not being replied back to at all. The last reply I had was over 2 weeks ago when they used to no more than 24 hours between replies. I feel I have had my money robbed from me with nothing to show for it. DO NOT USE
18 December 2025
Unprompted review
Reply from Munawear
Hi Adam,
We’re sorry for the frustration this has caused. This isn’t the experience we want for any customer.
We’ve replied to you by email again today and are actively looking to resolve this with you. Please check your inbox (and spam/junk folder just in case) and respond there so we can move this forward.
Kind regards,
MunaWear Customer Support Team
I got a sweatshirt and it's the perfect…
I got a sweatshirt and it's the perfect blend of comfort and style. Not too thick, not too thin. Great everyday wear.
17 December 2025
Unprompted review
Reply from Munawear
Thank you for sharing your experience. We’re so glad to hear the sweatshirt hit that perfect balance of comfort and style for you. It’s great to know it works well as an everyday piece. We appreciate your feedback and hope you enjoy wearing it.
Received my order in good packaging and…
Received my order in good packaging and the quality is just top notch. The cropped top fits well and looks extremely flattering.
15 December 2025
Unprompted review
Reply from Munawear
Thank you for your kind words. We’re really glad to hear your order arrived well packaged and that you’re happy with the quality. It’s great to know the cropped top fits well and feels flattering. We appreciate your feedback and hope you enjoy wearing it.
The skirts I ordered are gorgeous!
The skirts I ordered are gorgeous. The material flows beautifully and the waistband doesn't feel tight at all. Loved them!
10 December 2025
Unprompted review
Reply from Munawear
Thank you so much for your lovely feedback. We’re thrilled to hear you’re happy with your skirts and that the material and fit feel just right. It’s great to know they’re comfortable and look beautiful on you. We really appreciate your support and hope you enjoy wearing them.
Abolutely obsessed with their…
Abolutely obsessed with their streetwear collection. The oversized tee I got feels so soft and sits perfectly. Great value for money.
8 December 2025
Unprompted review
Reply from Munawear
Thank you so much for sharing this. We’re really glad to hear you’re loving the streetwear collection and that the oversized tee feels soft and fits just right. It’s great to know you’re happy with the value too. We appreciate your support and hope you enjoy wearing it.
Perfect for casual outings
I bought a co-ord set and it's honestly one of the best I own. True to size and looks very sleek. Perfect for casual outings.
3 December 2025
Unprompted review
Reply from Munawear
Thank you for the great feedback. We’re really happy to hear you’re loving your co-ord set and that the fit and style were exactly what you hoped for. It’s awesome to know it’s become one of your favorites. We appreciate your support and hope you enjoy it on all your casual days out.
Munawear never disappoints!
Munawear never disappoints! The jeans fit like they were tailored for me. Soft, comfy, and stylish.
1 December 2025
Unprompted review
Reply from Munawear
Thank you so much for your kind words. We’re really glad to hear the jeans fit you perfectly and feel soft and comfortable while still looking stylish. It means a lot to know you’ve had consistently positive experiences with us. We appreciate your support and hope you enjoy wearing them.
Munawear is a scam
Munawear is a scam. You don’t get what they are advertising. When you do ask for a refund they only offer 15% of your money back which is a joke. There jacket is poor quality. I bought it because they had lots of positive reviews. Do not listen to them.
29 November 2025
Unprompted review
Reply from Munawear
Hi, we’re very sorry to hear about your experience and understand how upsetting this must have been. It’s never our intention for customers to feel misled or disappointed with the quality of their order. Your feedback about the product and the refund options is important, and we’ll make sure it’s reviewed internally.
Please reach out to our support team with your order details so we can take another look at your case and work toward a fair resolution. We appreciate you sharing your experience and want to do what we can to make things right.
long delivery time.
long delivery time.
sizes are misleading [and very small]
refund policy is a scam
26 November 2025
Unprompted review
Reply from Munawear
Hi, we’re really sorry to hear about your experience. We understand how frustrating it is when delivery takes longer than expected and sizing doesn’t match what you were expecting. Your comments about the refund process are also important, and we take that kind of feedback seriously.
Please reach out to our support team with your order details so we can review your case directly and work toward a fair solution. We appreciate you taking the time to share this, and we’ll use it to keep improving.
My tops arrived today and the stitching…
My tops arrived today and the stitching is flawless. The colors look even better in person. Definitely ordering more soon!
28 November 2025
Unprompted review
Reply from Munawear
Thank you so much for your lovely feedback. We’re really glad to hear your tops arrived and that you’re happy with the stitching and colors. It’s great to know they look even better in person. We appreciate your support and can’t wait to have you back for your next order.
Almost everything that could go wrong, did go wrong!
Almost everything that could go wrong with this order, did go wrong. The only noticeable positive was effective communication from the customer service team.
The parcel took approximately 2 weeks to arrive. When it arrived, only the fleece was of a good enough quality, however it did not fit. The other products were of very poor quality and one did not look like the images online. I immediately emailed the company to request a return. I was given 3 return options, two of which involved in store credit and keeping the items anyway. The only option that involved getting a full refund meant posting the parcel to The Salvation Army in Moldova to assist people in Ukraine. This sounded like a fantastic idea, so I proceeded with it. However, the parcel cost upwards of £30 to post (at my own expense), the paperwork provided by MunaWear meant the parcel was kept at Moldovan Customs, and any attempts to contact The Salvation Army Moldova directly to resolve the situation have been unsuccessful. Therefore, I spent a total of £135 on poor quality items that are stranded in Moldova and I have not received a full refund, through no fault of my own.
The only positive of this experience was the good customer service communication and assistance. They eventually proceeded with a 25% refund for me even though the parcel was still stranded. This equated to approximately £32, about the amount I spent on posting the parcel to Moldova in the first place.
I will not be using MunaWear again and highly recommend looking elsewhere!
31 October 2025
Unprompted review
Reply from Munawear
Hi, thank you for taking the time to share such a detailed review. We’re truly sorry to hear how complicated and disappointing your experience turned out to be. This is not the standard we aim to deliver, and we understand how frustrating it must have been to deal with shipping delays, quality issues, and a return process that didn’t go as it should.
The situation with the Moldova return and customs is especially concerning, and we sincerely apologize for the trouble and cost this caused you. Your feedback will be thoroughly reviewed so we can improve this process and prevent similar issues for future customers.
We’re glad to hear you felt supported by our customer service team, but we’re very sorry that the resolution you received still didn’t reflect the inconvenience you faced. Thank you again for sharing your honest experience — it helps us identify what needs to be fixed. If you’d like us to take another look at your case, please reach out to our support team and we’ll do everything we can to assist you further.
Loved the quality of the dresses
Loved the quality of the dresses from Munawear, the fabric feels premium and the fit was exactly as shown. Super happy with my purchase!
26 November 2025
Unprompted review
Reply from Munawear
Thank you so much for your kind feedback. We’re really glad to hear you’re happy with the quality of the dresses and that the fit matched your expectations. It’s great to know the fabric and overall feel hit the mark for you. We appreciate your support and hope you enjoy wearing them.
Product is beautiful
Product is beautiful my husband loves his Troy jacket..customer service was 5 star at every turn..Amelia especially was extremely professional and helpful throughout. There were some logistical issues but the team at munawear couldn't have done anymore to help me get my package.
20 November 2025
Unprompted review
Reply from Munawear
Thank you so much for your wonderful feedback. We’re really happy to hear your husband loves his Troy jacket and that our customer service team — especially Amelia — was able to support you throughout the process. We appreciate your patience with the logistical issues and are glad we could help make sure your package arrived safely. Your kind words mean a lot to us.
Trainers took ages to come; Bad quality!
Trainers took ages to come. They were not the correct size according to the measurements given by the company. Flimsy and bad quality. I have to pay for them to be returned to China, despite the company contact being in the UK. I will never use this company again!
In reply to your comment, the quality is not the only problem, it also the fact that it will cost me £20 to return them to you which is no point me doing, so this is a loss for me. Please be warned and do not buy from this company.
22 November 2025
Unprompted review
Reply from Munawear
Hi, we’re really sorry to hear about your experience. We understand how frustrating it is when delivery takes longer than expected and the sizing doesn’t match the measurements provided. The quality concerns you mentioned are important, and we’ll make sure this feedback is passed to our product team.
Please reach out to our support team with your order details so we can review your case directly and work toward a fair resolution. Your experience matters to us, and we want to make things right.
Bought some shoes with a picture…
Bought some shoes with a picture clearly showing vibram soles. Delivery was fraught and took 2 weeks . Shoes of low quality and flimsy vidram soles. You have to pay to return recorded delivery to China.
18 November 2025
Unprompted review
Reply from Munawear
Hi, we’re very sorry to hear about your experience. We understand how disappointing it is when a product doesn’t match expectations, especially regarding quality and delivery. Please reach out to our support team with your order details so we can review what happened and work toward a fair resolution for you. Your feedback is important and will be shared with our team to help improve both our product accuracy and communication.
High-Quality Product
Got a wrong-size Looply backpack, but exchanging it was a breeze. Great communication, quick turnaround, and the final product is high quality. I 100% recommend Munawear.
19 November 2025
Unprompted review
Reply from Munawear
Thank you for the great feedback. We’re really happy to hear the exchange was quick and easy and that our team kept things clear along the way. It’s great to know your Looply backpack fits perfectly now and that you’re enjoying the quality. We appreciate the recommendation and are glad you had a smooth experience.
Taken my money but not delivered do not…
Taken my money but not delivered do not use them
Update
It’s taken 4 weeks to be delivered and it is too small no size label on it
They want to offer 45% of the cost and I keep it or a 15% refund not full refund
This is against my legal consumer rights
The coat cost was £59.99 and they are refusing a refund even though I have submitted 7 photos of the coat to prove it is in good condition
I think I will have to contact trading standards
7 November 2025
Unprompted review
Reply from Munawear
Hi, we’re really sorry to hear about this. Not receiving your order is understandably frustrating, and we want to help sort this out quickly. Please contact our support team with your order number so we can check the status right away and make sure you either receive your item or get a proper resolution. Your feedback is important to us, and we’ll do everything we can to make this right.
Avoid buying from them!
I bought a backpack for £35 on September 19th. It arrived on October 13th! Today (November 18th) it broke completely and can't be fixed. The customer service takes several days to respond and they don't really address any concerns, they just thank you for your patience. It's a Chinese scam, not a serious company.
They answered my review below asking for the the order number but they've already replied to me that, as the 30 days have passed, they can't offer a refund or replacement. They can only offer a 30% credit on their website as a goodwill gesture! As if someone is stupid enough to make another purchase from their website knowing the poor quality of their products!!! So, even though the items they're selling have a ~25 days life cycle, they can't do anything about it. Don't be fooled by them.
18 November 2025
Unprompted review
Reply from Munawear
Hi, we’re really sorry to hear about your experience and understand how frustrating this must be. A backpack failing after such a short time is absolutely not the quality we aim to deliver, and we apologize for the long response times you encountered as well.
Please reach out to our support team again with your order number and a photo of the issue so we can review your case properly and arrange a fair solution. We take feedback like this seriously and want to make things right for you.
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