Just wanted to highlight the amazing support I received from Shal at Mumzworld. She was incredibly helpful, patient, and genuinely went the extra mile to sort out my issue. She followed up, kept me u... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Mumzworld has been my go-to ever since I got pregnant. I am extremely satisfied with the fast delivery and the prompt support from the customer service department. I attended the Mumzworld event at T... See more
Company replied
I’m grateful.. thank you so much momzworld team, appreciate your kindness.. my daughter is very happy with her lunchbox
Company replied
Always excellent customer service. Very eays to communicate with them via the online chat. Excellent range of products. Easy returns. Quick refunds. An excellent resource for any mum. Highly recommend... See more
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Company details
Written by the company
Shop online Baby Products, best Stroller, Travel Gear, Feeding, Clothes, Toys, Car Seat, Carrier & Cot on Mumzworld, Free Delivery To Dubai, Abu Dhabi & UAE
Contact info
4.4
Excellent
986 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great well informed answer
Great well informed answer. Thanks Mr.Abdelhamid
18 May 2026
Unprompted review
Reply from Mumzworld.com
Thank you so much for your wonderful 5-star rating, OY! 😊💛
We’re always delighted to support you and your little ones, and we’re so happy to be part of your journey. We’re especially glad to hear that Abdelhamid was able to provide you with the support and assistance you needed. ✨
Reply from Mumzworld.com
Thank you, Nitesh, for your wonderful review 💛
We’re always delighted to meet your expectations, and we promise to do our very best to exceed them and make your experience with us special every time. 🙏✨
Solved my problem in no time
I was assisted by Abdulhamid who was a great help. Abdulhamid was friendly, informative and quick in addressing and solving my issues
12 May 2026
Unprompted review
Reply from Mumzworld.com
Thank you for your wonderful feedback! We are so pleased to hear that our team provided you with friendly and efficient support to resolve your concerns quickly. Providing a helpful and smooth experience is what we strive for, and we truly appreciate your kind words! ✨🙌
Reham was super helpful
Reham was super helpful, responded promptly & assured me everything will go well. Thank you, Reham ♥️
8 May 2026
Unprompted review
Reply from Mumzworld.com
Thank you for your feedback, Sarah! We are so glad our team could provide prompt and helpful support to ensure everything went smoothly for you. We truly appreciate your trust in our service! ✨🙌
Horrible customer service
Horrible customer service
They indeed are fraudsters I purchased a crib for my baby nd it came with missing items the due date was 9 April I bought it a week earlier and the case was pending they kept saying they were working on it that they will send the missing items then they sent someone to recuperate it without my permission then they insisted three times to send drivers tween they reach the house they tell me they have no space to take it. Then they promised to offer a crib free of charge coz of this terrible experience but in the end they lied they took the bed did not refund and says they refunded and offered a 70 aed voucher which is a scam for the amount of a baby crib of 1200 aed this was really disrespectful not to mention the terrible frustration they put me through while my baby is almost a month old born without bed because of their games
29 March 2026
Unprompted review
Reply from Mumzworld.com
Thank you for bringing this to our attention, Sara. We sincerely apologize for the stress this has caused you and your baby. It is our standard to ensure all items are delivered complete and in perfect condition, so we are disappointed that this was not your experience.
We want to assure you that a full refund is the standard procedure for such issues, and we need to investigate why this wasn’t handled correctly in your case. We take your feedback regarding the voucher and the failed collections very seriously and need to look into our records to see what went wrong. Please share your order details with us here: https://shorturl.at/abrwL. We will use this information to conduct a full investigation and get in touch with you as soon as possible to reach a fair resolution.
Reply from Mumzworld.com
Thank you so much for the 5-star rating, Elma! We are delighted to hear that you experienced prompt support and excellent service. Providing a fast and reliable environment for our customers is very important to us, and we look forward to serving you again soon! ✨🙌
Basant is exceptional
Basant is exceptional! The best customer support there is!!
29 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you so much for the 5-star rating, Di! We are thrilled to hear that you received such exceptional support. Providing the best possible service to our customers is our top priority, and we’re so glad we could assist you effectively. We look forward to serving you again! ✨🙌❤️
Reply from Mumzworld.com
Thank you so much for the 5-star rating, Malak! We are delighted to hear that you experienced such helpful and polite service. Providing a professional and supportive environment for our customers is very important to us, and we look forward to serving you again soon! ✨🙌
It was so lovely
It was so lovely. Customer service representative(Mohamed Alaa) was so helpful, solved the issue quickly. Was so professional and solution orianted, knowledgeable. It was so pleasant to finalise my shopping with his help. Good choice of service assistant Mumzwold.
24 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you so much for sharing your lovely experience, E. B.! We are thrilled to hear that you received such helpful and professional support. Providing quick, solution-oriented service is our top priority, and we’re so glad we could help you finalize your shopping with ease. We look forward to serving you again! ✨🙌❤️
Reply from Mumzworld.com
Thank you so much for the kind feedback, Safaa! We are delighted to hear that Abdelhamid was helpful. Providing supportive and efficient service is what we strive for, and we will be sure to share your appreciation with him! ✨🙌
Excellent service and professionalism
Excellent service and professionalism. I will definitely order through the same employee again. ❤️ thank you
22 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you, Huda, for your wonderful words! We are so glad you experienced such high levels of professionalism. Our team is dedicated to making your shopping journey smooth, and knowing you’d love to work with the same team member again is the best compliment we could receive. ❤️✨
Reply from Mumzworld.com
شكراً لكِ يا فاطمة! يسعدنا جداً أن سرعة استجابة فريق خدمة العملاء نالت إعجابكِ. نحن نحرص دائماً على التواجد لدعمكم والرد على استفساراتكم في أسرع وقت ممكن. نتطلع لخدمتكِ دائماً! ✨🚀
Amazing customer service from Mumzworld…
Amazing customer service from Mumzworld — fast, helpful, and very professional. They truly care about their customers.
22 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you for the lovely review, Ruqaya! We are thrilled to hear that you found our customer service fast and professional. Caring for our community is our top priority, and we’re so happy it shows in your experience. We look forward to serving you again! ✨💖
Effective customer service
20 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you for the positive feedback, Abo Yousuf! We are glad to hear that you found our customer service effective. Our team works hard to provide the best support possible for our community, and your appreciation means a lot to us. We look forward to serving you again! ✨🙌
Why I order from MumzWorld :) I needed…
Why I order from MumzWorld :) I needed assistance with an item that I wanted to return, the “chat” service is very helpful, thanks to Abdelhamid all went well and smooth!
18 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you, Soha, for your wonderful review 💛
We’re always happy to meet your expectations, and we’re glad that Abdelhamid and the team were able to provide the support you needed. We promise to do our very best to meet your expectations and make your experience with us special every time. 🙏✨
Great service
Great service. The kind lady sorted my problem very fast. Polite, efficient, and would recommend parents to purchase from this great company!
18 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you so much for the kind feedback, Qasim! We are delighted to hear that our team was able to assist you in a polite and efficient manner. Providing supportive and fast service is very important to us, especially for our community of parents. We truly appreciate your recommendation and look forward to serving you again! ✨🙌
Thanks Abdulhamid for your support.
11 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you for the 5-star rating,Taleb! At Mumzworld, our team is dedicated to providing a seamless and high-quality experience for every family. We are glad to see we met your expectations and look forward to serving you again soon. ✨🙌
Best website ever
It was the best experience and the people always help in WhatsApp they are really helpful and kind and sweet. I really like this website so far. It’s one of the best website that saves time for me as a pregnant woman keep up the good work and thank you so much.
7 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you so much, Rose! Reading your kind words truly warms our hearts. We are so happy to hear that our team on WhatsApp could support you with the kindness and care you deserve.
Knowing that we can help save you time and effort during your pregnancy journey is the greatest reward for us. We are here to support you every step of the way, please take care of yourself, and thank you for being such a wonderful part of the Mumzworld family! ✨💕
The customer service is the best
The customer service is the best. I have spoken to a lady named Reham and she was very helpful in easing my concerns
5 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you, Areej, for your wonderful review 💛
We’re truly delighted to know that Reham and the team were able to assist you. Your trust means a lot to us, and we want you to know that we’re always here to help whenever you need us. We promise to continue going above and beyond to make every experience with Mumzworld smooth, enjoyable, and special. 🙏✨
Solved my issue upon checking out
Solved my issue upon checking out , thank you for reliable service.
3 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you for your feedback, Ali. We’re glad to hear that your checkout issue was resolved and that you found our service reliable.
We’d love to learn more about how we can make your overall experience even better next time. Please feel free to share any additional suggestions or details with us here: https://shorturl.at/abrwL. We value your support! ✨🙏
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