Multitrip.com Reviews 

31,628
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,247 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of navigating the website and the clarity of information provided, making the process of obtaining insurance straightforward and quick. Many people highlight the reasonable and competitive pricing, even for those with medical conditions, and appreciate the extensive coverage offered. The staff are frequently described as professional, helpful, and friendly, contributing to an excellent overall service experience. However, some customers also noted significant price increases upon renewal, with explanations not always provided, and occasional difficulties with logging into the online portal or retrieving passwords. A few other people also felt that some staff members exhibited a brusque or unhelpful attitude, and experienced issues with customer service response times.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the website is easy to navigate,... See more

Price

Consumers generally express satisfaction with the pricing, often describing it as reasonable, good, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, quick, and easy... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, helpfulness, and... See more

Website

Reviewers highlight positive aspects of the website, noting it is easy to navigate, clear, and simple to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate the quote system. When detailing medical information they give concise instructions and choices. Good targeted benefits. For example a 3 hour delay at an airport can grant you access... See more

Company replied

Rated 5 out of 5 stars

I have been using multi trip insurance for number of years and have always been very satisfied with the service. My renewal quote this year was quite expensive. That said I still wanted to use them... See more

Company replied

Rated 5 out of 5 stars

Firstly I am not the best at doing things online, This site was easy to navigate and very clear to understand. Great prices even with my medical issues. Would definitely recommend.

Rated 5 out of 5 stars

I had problems logging into my account and could not cancel before my policy was renewed. Temi, from the customer team, was very quick to respond and help with both issues, which are now resolved. Tha... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

Multitrip.com is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At Multitrip.com, you can choose between Multi-Trip, Single Trip or Backpacker policies and customise them by adding one or more optional cover, including Winter Sports, Travel Disruption and Excess Waiver. There are also special deals for families and couples for you to enjoy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

32K reviews

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4.6

All reviews

(31,628)

1,174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Multitrip.com logo

Reply from Multitrip.com

Good Morning,

This made our day—thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know truly means the world.

Kind regards,
Dominik

Rated 5 out of 5 stars

Great customer service

Great customer service- very helpful and no sales pressure.

15 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Brenda,

We appreciate you taking the time to leave us a review—it means the world! We don’t take feedback lightly, and knowing we made a positive impact really gives our team energy and focus.

Kind regards,
Dominik

Rated 5 out of 5 stars

Service so easvalue for moneyy to follow

Service so easy to follow

16 June 2026
Multitrip.com logo

Reply from Multitrip.com

Good Morning,

Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us going and reminds us why we do what we do.

Kind regards,
Dominik

Rated 5 out of 5 stars

Very user friendly website

Good value for money and very user friendly website

15 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Sharon,

We appreciate you taking the time to leave us a review—it means the world! We don’t take feedback lightly, and knowing we made a positive impact really gives our team energy and focus.

Kind regards,
Dominik

Rated 5 out of 5 stars
Multitrip.com logo

Reply from Multitrip.com

Hi Laura,

We appreciate you taking the time to leave us a review—it means the world! We don’t take feedback lightly, and knowing we made a positive impact really gives our team energy and focus.

Kind regards,
Dominik

Rated 5 out of 5 stars

Very pleasant customer service

Very pleasant to deal with and felt valued as a customer.
Call back request was way quicker than expected

15 June 2026
Multitrip.com logo

Reply from Multitrip.com

Good Morning,

Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us going and reminds us why we do what we do.

Kind regards,
Dominik

Rated 5 out of 5 stars

Easy to get a quote good prices

Easy used good quote quick and no hassle

15 June 2026
Multitrip.com logo

Reply from Multitrip.com

Good Morning,

Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us going and reminds us why we do what we do.

Kind regards,
Dominik

Rated 5 out of 5 stars

Up for renewal again

Great service. Let me know it was up for renewal

14 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Gerry,

We are happy to hear that our service was great and we appreciate your kind words.

Kind regards,

Shahzaib

Rated 1 out of 5 stars

claim

Firstly I booked my travel insurance with multitrip insurance but when I contacted them over a lost bag I got no reply, so when I rang them I was transferred to a different company. When I went to claim I was informed I have to wait for the airline to see if they where going to offer compensation, Even though I paid for travel insurance I have been informed I have to wait at least 21 days and then it takes a few weeks after the 21 days, I would not recommend this company to anyone.

5 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Mary,
We’re disappointed to hear about your experience, and I’ll be in touch personally to discuss this further.
Kind Regards,
Zainab

Rated 4 out of 5 stars

Got easily guided through purchasing…

Got easily guided through purchasing process. Was able to get required cover.

12 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi John,

Really appreciate this! It’s always a pleasure to hear we’re doing things right. We put a lot of care into our work, so hearing that it’s making a difference is incredibly rewarding.

Kind Regards,
Zainab

Rated 4 out of 5 stars

I found it difficult to update my CC…

I found it difficult to update my CC details so I could carry on paying on a rolling year on year. Each time I clicked on the “here” part of the email, this just took me round in circles with no where, where I could update my details! Make it easier and clearer for people to update their details! Apart from that, all was good

11 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Jeffrey,

We appreciate you sharing your experience regarding the difficulty in updating your payment details. We recognize how frustrating it is when a process isn't straightforward. We are actively reviewing our update procedures to make them clearer and more accessible for everyone.

Kind regards,
Dominik

Rated 5 out of 5 stars

Proper family cover

Finding an insurer that would cover a family with adult children (up to 19 years of age) was terrific!! 👍

12 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Sinead,

We're so glad we could provide coverage for your family, including your adult children. We appreciate your positive feedback!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Very direct and easy to use website

Very direct and easy to use website. Got travel insurance with the cover I wanted very quickly. Competitive prices too.

12 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Roslyn,

Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.

Kind Regards,
Zainab

Rated 5 out of 5 stars

The lady sorting out my renewal was…

The lady sorting out my renewal was helpful and efficient

11 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Karen

We're happy to hear our team provided helpful and efficient service for your renewal. Thank you for your kind feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars

Easy online process

Easy online process. Clear to follow with a good price.

7 June 2026
Multitrip.com logo

Reply from Multitrip.com

Good Morning,

We are so glad you found our online process easy to follow and our pricing good. Thank you for your kind words!

Kind regards,
Dominik

Rated 1 out of 5 stars

Why ask for a review !

Why ask for a review!! All I did was pay the premium. I will give a review if I have to make a claim and get to experience your service.

11 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi David,

We appreciate your feedback and understand your perspective. We are always here to help if you need us.

Kind Regards,
Zainab

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