I really appreciate your help and support. I was able to contact the company and a live support was a le to guide me who I needed to contact, it was a great experience. Kind regards, Julio A Barri... See more
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See what reviewers are saying
I had an issue with my trading account which was not allowing me to open a new positions, so I contacted the customer service. Mr Oscar an agent from Mex global customer services was a great help to r... See more
Company replied
Amazing company! always helping me when i need it, they have clear rules, are always correct and theyre support team is amazing, today I was helped by Oscar and he gave me great service with finding t... See more
Company replied
"I am very impressed with MultiBank Group’s customer service. I’d like to specifically thank Mark for his professionalism and incredibly quick responses. He was very helpful and made the whole process... See more
Company replied
Company details
- Alternative Financial Service
- Asset Manager Service
- Cryptocurrency Service
- Gold and Silver Trading Company
- Stock Broker
Written by the company
MultiBank Group, established in California, USA in 2005, is a global leader in financial derivatives, serving over 2 million clients across 100 countries with daily trading volumes exceeding $30 billion. Renowned for its innovative trading solutions, robust regulatory compliance, and exceptional customer service, the Group offers an array of brokerage services and asset management solutions. It is regulated across five continents by 17+ of the most reputable financial authorities globally. The group’s award-winning trading platforms offer up to 500:1 leverage on a diverse range of products, including Forex, Metals, Shares, Commodities, Indices, and Cryptocurrencies. MultiBank Group has received over 80 financial awards recognizing its trading excellence and regulatory compliance. For more information, visit MultiBank Group’s website at multibankfx.com.
Contact info
www.facebook.com/multibankgroup, www.instagram.com/multibank_group/, Dubai, U.A.E.
- 800 203040
- cs@multibankfx.com
- multibankfx.com
Breach of guidelines
MultiBank Support,
MultiBank Support,
It has been 6 days and my withdrawal is still being held without any proper explanation or clear response from your side. This delay is causing me serious inconvenience and stress.
Please urgently review and release my withdrawal as soon as possible. Also kindly explain why my account is being delayed and why I am not receiving a proper response from support.
My Account Number: 89033447
I would appreciate your immediate attention to this matter.
Thank you.
20 May 2026
Unprompted review
That guy OLIVER
That guy OLIVER
really satisfied with there services
so good
19 May 2026
Unprompted review
Reply from MultiBank Group
Dear Gur,
Thank you for your feedback. We’re delighted to hear that you are highly satisfied with our services and had a positive experience with our team. Your support and trust are truly appreciated.
MultiBank Group
Reply from MultiBank Group
Dear Mohammad,
Thank you for your feedback. We’re delighted to hear that you had a positive experience with our team. Providing smooth and professional support is always our priority, and we truly appreciate your trust in our services.
MultiBank Group
Reply from MultiBank Group
Dear Client,
Thank you for your review. We are pleased to know that your experience was handled promptly and efficiently. We appreciate you taking the time to share your feedback.
MultiBank Group
The withdrawal process has become very…
The withdrawal process has become very disappointing. My request has been delayed for days, and customer support only asks me to send emails without providing any actual assistance.Although the bonus system and deposit process are excellent, I am currently disappointed with the withdrawal service. My withdrawal has been pending for several days, and despite contacting support multiple times through email, I have not received any proper response or resolution.
12 May 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
We regret to hear about your experience. On May 18th, we reached out to request additional information in order to assist with your concerns. However, we have not yet received a response from your side.
Your feedback is important to us, and we would appreciate the opportunity to look into this matter further. Please feel free to share your details with us, and our team will reach out to assist you as soon as possible.
MultiBank Group
Reply from MultiBank Group
Dear Hassan,
Thank you for your review. We are pleased to know that your experience with our support team has been a positive one. We truly appreciate your feedback.
MultiBank Group
Always helpful and quick
12 May 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We’re pleased to know that you find our service consistently helpful and efficient. Your satisfaction remains our priority, and we are always here to assist you.
MultiBank Group
Reply from MultiBank Group
Dear Muhammad,
Thank you for your feedback. We’re delighted to hear you’re satisfied with our service and appreciate your trust in us. If there’s anything we can assist you with, please don’t hesitate to reach out.
MultiBank Group
Back office support is great and Oliver…
Back office support is great and Oliver was very supportive and helpful
11 May 2026
Unprompted review
Reply from MultiBank Group
Dear Abdullah,
Thank you for your feedback. We are pleased to know that your experience has been positive and that the support provided was helpful and reliable. Your feedback is greatly valued.
MultiBank Group
Customer service
11 May 2026
Unprompted review
Reply from MultiBank Group
Dear Howida,
Thank you for your feedback. We are pleased to know that you are satisfied with our service. We appreciate you taking the time to share your experience.
MultiBank Group
I’m really impressed with this broker
I’m really impressed with this broker, Genorocity. They offer loss protection and a 25% deposit bonus, but what stands out most is the transparency and fairness in their trading environment. In an industry filled with questionable practices, it’s refreshing to work with a broker that feels reliable and straightforward. Matt has also been incredibly responsive, professional, and supportive throughout the experience.
A big thank you to Matt and the entire team for the excellent support and service. Based on my experience so far, I would definitely recommend Genorocity to other traders looking for a transparent and trustworthy broker.
7 May 2026
Unprompted review
Reply from MultiBank Group
Dear Nebiyu,
Thank you for taking the time to share your feedback. We are pleased to know that your experience has been positive and that you value the transparency and support provided. It is great to hear that our team has been responsive and helpful throughout your journey.
We truly appreciate your recommendation and your trust in our services.
MultiBank Group
Reply from MultiBank Group
Dear Sameena,
Thank you for your feedback. We are pleased to know that your experience with us has been positive. Should you have any questions, please feel free to reach out.
MultiBank Group
Very helpful and quick response.
6 May 2026
Unprompted review
Reply from MultiBank Group
Dear Chester,
Thank you for your positive feedback. We are pleased to hear that you received prompt and helpful support. We appreciate your feedback and look forward to continuing to assist you.
MultiBank Group
Matt is so helpful
Matt is so helpful, he was just clarify my inquiry regarding my withdrawal
6 May 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your positive feedback. We are pleased to hear that your inquiry was handled clearly and effectively by our team. Should you have any further questions, please do not hesitate to reach out.
MultiBank Group
I really appreciate your help and…
I really appreciate your help and support. I was able to contact the company and a live support was a le to guide me who I needed to contact, it was a great experience. Kind regards,
Julio A Barrios Lemole Chairman of Palmetto Strategic Recovery LLC Silver River Holdings ICT (Trust)
4 May 2026
Unprompted review
Reply from MultiBank Group
Dear Julio,
Thank you for your kind feedback. We are pleased to know that your experience with our support team was both smooth and effective.
We sincerely appreciate your feedback and remain committed to delivering a high standard of professional and reliable assistance at all times.
MultiBank Group
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We are pleased to hear about your experience. We appreciate your support and remain committed to providing a high standard of service.
MultiBank Group
Verified IB Account here.
Verified IB Account here.
The most unprofessional broker that I worked with so far.
They decided to close my MIB account while there was no any signs of abuse or bad behavior all just because the BDM wanted to as a personal attack and they used the clause 18.5 from their agreement that basically they can close an account just because. In addition, my Sub IB’s account is active due to the fact that there are active clients there trading and generating volume for the company which it does not make any sense so again this proves that its purely personal attack. It’s basically a matter of time before they wake up on the wrong side of the bed with their mood swings and close the rest of the clients just because for being profitable or because they company has no any valid reason to do so. Once again, this is a horrible service and I encourage IBs and traders to think twice before getting themselves into this situation with MultiBank and the specific unprofessionals which I will not name out of respect.
Pay for your star ratings too.
30 April 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
We regret to hear about your experience and the concerns you have raised.
We would like to inform you that we reached out on May 1st to request additional information in order to assist with your concerns; however, we have not yet received a response from your side.
We take such feedback seriously and remain committed to addressing all matters in a professional and transparent manner. We encourage you to contact us directly so we can review your case and provide further clarification.
Thank you for your understanding.
MultiBank Group
Utterly useless app
Utterly useless app. Their multibank plus app has been under maintenance for weeks now and they want me to use the MT5 app which has the shittiest interface ever!
30 April 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
We regret to hear about your experience.
We previously reached out to request additional information in order to assist with your concerns; however, we have not yet received a response from your side. Please feel free to share your details with us, and our team will be happy to assist you further.
MultiBank Group
Mark is really helpful
Mark is really helpful. Quick response and knowledgeable.
26 April 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We are pleased to know that the support you received was prompt and informative. We appreciate you taking the time to share your experience.
MultiBank Group
Help
Always give clear instructions on what I need to do and really timely. I've dealt with two of the team members and both have been excellent
20 April 2026
Unprompted review
Reply from MultiBank Group
Dear Janette,
Thank you for your feedback. We are pleased to know that the guidance provided has been clear and timely, and that your experience with our team has been consistently positive. We appreciate you taking the time to share your experience.
MultiBank Group
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