Katherine was very kind and prompt in helping me. I made a mistake with my order, and she helped me navigate it. I felt appreciated and welcome throughout the exchange. It was a lovely discourse. thor... See more
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Mulefactory are the best website for coins and other stuff very easy I been using them for years never let me down always ready to help and even gave me deals before I am now a diamond member meaning... See more
Great site honestly Great site honestly. Highly recommend if you’re looking for a reliable, precise and professional site. I've been shopping here for a long time. Super safe and fast delivery. A... See more
My son has been trying to buy something this evening. They are wanting a ridiculous amount of intrusive ID They wanted a photo of me as I am paying for it.. I had to be holding my passport with a ha... See more
Company replied
Company details
Information provided by various external sources
We at Mulefactory believe that there are no unsolvable issues. If you feel something went wrong you can always reach us at support@mulefactory.com and we fill find a solution to have you satisfied. MuleFactory offers services for different online games including gold, boosting and farming. Fast and safe services are available for every players around the world. 24/7 online customer support, huge selection, cheap prices and fast delivery is waiting! Our company is serving the community of online gamers (Diablo, PoE, Runescape, FIFA etc) since 2007, to fulfill the wishes of all gamers passing by. We have over 210,000 customers and if you are still not convinced you can read more about our practices on our Trustpilot page. We are different from the competition by providing real customer support that understands the issues of the customers and is able to solve issues on a fast way to have you satisfied.
Contact info
New Zealand
- support@mulefactory.com
- mulefactory.com
4.3
Excellent
765 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not Received Order
What happened? I have ordered 700k worth of EA FC Coins. I have always used Mulefactory as they have always been good. However, I ordered 700k worth of EA FC coins yesterday (28/05/2024) with my email Mason.Cameron annexmedia.co.uk and I haven't received them. I got an email from PayPal confirming my payment to them, however no confirmation order or anything. See I would give them the benefit of the doubt if they get the issue sorted within the next few hours and compensate for the issue. However, I'm very unhappy at the moment and wouldn't recommend using them for the time being. So sad as they have always been really helpful. Please help me with my issue @mulefactory.
28 May 2024
Unprompted review
Reply from MuleFactory
Dear Mason Cameron,
We are pleased to inform you that we have successfully fulfilled your 700,000 coin order placed on May 28, 2024.
If you have any further orders that we were unable to fulfill, please do not hesitate to contact us via email or live chat.
Thank you for your understanding!
Sincerely,
Mulefactory
Great experience
I have to say at first I was very sceptical but after I received my order I didn't feel like that any more. The chat service on thr website was extremely helpful and answered all my questions. I will definitely buy from them again
28 May 2024
Unprompted review
Talks and treats you like a human being
Polite, patience. Understanding; Doesn't talk down on you and helps to come to mutual understanding to solve any problem. I recommended
15 May 2024
Unprompted review
Sent in a refund request on January…
Sent in a refund request on January 23rd. Now February 8th. Still nothing. 260$ down the drain. A bunch of scammers as far as I’m concerned. I just want my money back.
23 January 2024
Unprompted review
Reply from MuleFactory
Dear Mr FullSend,
We wanted to inform you that we have successfully processed your refund request. Unfortunately, we do not have direct control over the processing time, as it may vary depending on your bank. Please be patient, as it may take several days for transactions made with a bank card to be completed.
For further information and details regarding the processing time of refunds, please visit: https://www.paypal.com/us/smarthelp/article/where-is-my-refund-faq1212
Thank you for your understanding and patience.
Best regards,
Mulefactory
Excellent customer service
Very good experience every time with Mulefactory. My order always comes through quickly, replies quicker than a girl in love with me, fair prices (wouldn’t mind cheaper tho 😅) and very accommodating.
Highly recommended!!!
30 December 2023
Unprompted review
Lubbin de Mulefactory
The people I interact with are always helpful, patient and cool! They get my orders out quickly- THANKS ALL!
6 November 2023
Unprompted review
the support is the best and they are…
the support is the best and they are very patient and everything else is perfect
28 October 2023
Unprompted review
greatly appreciate it
the delivery is very fast and in addition the live support accompanies us throughout the process, I greatly appreciate it
4 October 2023
Unprompted review
it was fast
it was fast, precise and clean. i would recommend their services, and I will use them again.
19 September 2023
Unprompted review
First impression, great impression !
The delivery time was insanely fast, items are actually pretty cheap and the support is really quick answering and nice.
I definitly recommend !
15 September 2023
Unprompted review
these guys are the best
they always have great times and friendly service. even on some holidays ill hit them up for something and my items will come in and someones even there to transfer.
these guys have been around for years and never done me wrong and if they couldnt fulfil the order they always gave me a very fair replacement(s). alot of the times when i place an order i get some of the same people and you get a short friendly conversation vs strictly business like places in the past. its what makes great customer service. and keeps people coming back.
15 June 2023
Unprompted review
I ordered a few times in a couple of…
I ordered a few times in a couple of days and they always deliver fast and very kind.
29 May 2023
Unprompted review
Fast service and trustworthy
Fast service and trustworthy. Been using for years
27 May 2023
Unprompted review
fast and easy to work with!
they were fast and helpful. been using them for a long time.
20 May 2023
Unprompted review
They didn't have what they advertised…
They didn't have what they advertised they had. I just wanted some basic MAT from ESO and they couldn't even do that.
10 May 2023
Unprompted review
Reply from MuleFactory
Dear Niko,
Sorry for the inconvenience. Our selection will be updated very soon. Due to the demand we sell only gold now.
Best wishes,
Mulefactory.
fast cheap and easy
fast cheap and easy, little more of a wait than i thought but solid 4.7 stars
6 May 2023
Unprompted review
fast a quick service
30 March 2023
Unprompted review
Always a fast service
30 April 2023
Unprompted review
Do the work
Do the work, fast, good support. multiple times never problems
29 April 2023
Unprompted review
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