Muc-Off Reviews 14,646

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,600 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting their effectiveness and innovative design, especially for cleaning and maintenance. People frequently mention the excellent delivery service, noting that orders arrive quickly and in good condition. The overall service is also highly regarded, with many consumers appreciating the ease of ordering and the helpfulness of the company. However, some people were dissatisfied with issues related to order fulfillment, including delayed deliveries, incorrect items, or packages sent to the wrong address. A few customers also mentioned problems with product packaging, leading to leaks during shipment, and occasional difficulties with the website's ordering process.

What people talk about most

Product

Customers had positive experiences with product quality and effectiveness. Many reviewers praise the products... See more

Quality

Consumers find quality to be positive, with many praising products as well-made, effective, and reliable.... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the rapid delivery times,... See more

Order

Reviewers mention positive feedback about order. Many customers praise the quick delivery times, with some... See more

Service

Clients share positive opinions on service, consistently praising its speed, efficiency, and overall quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New load ring for SRAM crankset, ignore the box as the instructions are incorrect, watch the video as it is correct. Fitted as instructed and worked a treat and much better than the plastic original.... See more

Rated 5 out of 5 stars

I have used bike protect for a while now and find it a really good water repellent for frames and mechs ( remember to cover brake discs first though unless you like squealing brakes!). I had a proble... See more

Rated 5 out of 5 stars

The gloves I was after were not in stock, but could leave my email address when they were back in stock, true to their word I had confirmation the gloves were now available so I purchased straight awa... See more

Rated 5 out of 5 stars

Extremely well made jet washer, really well designed for use on Motorcycles and Bicycles came with very useful waterproof bag making storage after use simple. I highly recommend this and the cleaning... See more


Company details

  1. Bicycle Store
  2. Motorsports Store

Information provided by various external sources

We’re big into outdoor sports of the wheeled variety. Whether it’s on a mountain, trail, road or at the skate park, we just love to be outside and riding. We’re obsessed with making the most innovative care products around, to keep you and your toys running at their maximum and making them look like new when you’re done! With over 20 years of product manufacturing experience, our aim is to constantly improve the performance of adrenaline athletes.

Written by the company

Customer Service
Muc-Off are completely consumer focussed. From our products that we innovate and manufacture to make your life easier, to the customer service you receive when you order with us - you are why we're here.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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Replied to 46% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product's

I have used Muc Off products for years and I have found them all to be great products. They normally work better than advertised and make cleaning and maintaining by motorcycles very easy and time saving.

23 April 2026
Rated 5 out of 5 stars

Fantastic Service

The gloves I was after were not in stock, but could leave my email address when they were back in stock, true to their word I had confirmation the gloves were now available so I purchased straight away, was impressed they were delivered in a few days via Fedex. Fantastic service from Muc-Off.

22 April 2026
Rated 5 out of 5 stars

Excellent Order Support

Ordered a number of items from MucOff that were delayedfor unexpected reasons leaving me to buy alternatives. In follow up calls the sales team immediately refunded the cost of the late item but sent it anyway!! World class..

22 April 2026
Rated 5 out of 5 stars

A breeze to purchase!

Buying from Mac Off was easy - smooth -- probably too easy! Website is well organized, photos are plentiful, descriptions are detailed. I found what I wanted and answered all my questions easily. Purchase was a couple of cliks and done -- no hassles. Payment was easy.

16 April 2026
Rated 1 out of 5 stars

Less than desirable experience

Muc-Off makes decent products at a reasonable price.....when they're on sale.

My recent order of several products included an Ultimate Bicycle Cleaning Kit. The liquid products have basic inside cap seals but no other protection against leaks during shipment. I now have the cleanest cleaning kit after rinsing and drying each component of the box to remove Drivetrain Cleaner that leaked from the bottle. Uncool.

The previously mentioned shipment also contained a duplicate Disc Brake cover that I ordered by mistake. I tried to immediately correct the issue by reaching out to Muc Off. Unfortunately, the only contact method available - other than the less than useful AI chatbot - is email. I received a response to my email the day the order arrived at my home. The response from Muc Off's representative was not even remotely helpful. I will not be taking advantage of the company's not-hassle-free return policy for the additional Disc Brake Cover.

This will be my last order.

7 April 2026
Rated 5 out of 5 stars

Great valves, great service!

First, ordered two sizes tubeless valves. Installed and work like a charm. Not always the case for tubeless setup in my experience. Second, one email started a clean return process. Nice product, nice business!

20 April 2026

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