After receiving my running jacket very quickly, I realized it was too small. The return and exchange process was smooth and essentially free. I only had to pay a small extra amount due to a change in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a little problem with a missing part in my order after a quick phone conversation they sent the part in no time. Great customer service good prices. Recommended.
I bought an Orbea MX20 Team for my son for Chritmas 2025, MTBiker's team has been precise in the delivery, and they answered to all of my questions before the purchase. Very good experience with MTBi... See more
Nice website, super great price on a pair of Julbo goggles, compared to other online stores. Quick expedition, 2 days after I had ordered, they were delivered at my door by FedEx across Europe. Will... See more
Company details
Written by the company
MTBIKER Shop - bicycles, components, tubes, tyres and apparel in the biggest e-shop with cycling assortment in Slovakia. Thousands of products from global brands in stock.
Contact info
Svatoplukova 2A, 82108, Bratislava, Slovakia
- +421 222 200 800
- info@mtbiker.shop
- mtbiker.shop
4.7
Excellent
164 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Size Exchange Experience
After receiving my running jacket very quickly, I realized it was too small. The return and exchange process was smooth and essentially free. I only had to pay a small extra amount due to a change in the HUF-EUR exchange rate. The exchange process involves a separate return step, during which you can request an in-store voucher. This voucher can then be used to pay for the new item. I’m giving 5 stars because of the free and hassle-free return experience.
12 August 2025
Unprompted review
Top seller.
Top seller.
One of the best shop for cycling accessories around.
Price are very convenient and shipment fast and faster than what I was expecting
5stars are not enough!
13 August 2025
Unprompted review
Reply from MTBIKER shop
Thank you for your feedback! We'd love to have you shop with us again.
Team MTBIKER
Excellent shop
Excellent shop, great reward program and prices, fast shipping.
15 August 2025
Unprompted review
Came in 2 days everything is working (…
Came in 2 days everything is working ( ordered a shimano brake)
6 August 2025
Unprompted review
Found my bike in this shop
Found my bike in this shop, ordered it to Germany. Everything was quick and smooth, exactly how I would expect it from a professional online shop.
Thank you for the great experience!
16 June 2025
Unprompted review
Professional webshop
MTBiker has a professional and supportive webshop service.
The products they are selling are quality goods.
Everything was fine, easy and neat during the process.
12 June 2025
Unprompted review
the website is very good
the website is very good, and i dont had any problems with my order.
16 May 2025
Unprompted review
Modest Prince of the product bought.
Modest Prince of the product bought.
Broad sortiment.
16 May 2025
Unprompted review
great basket
great basket, easy fitting to MIK rack (standard on Specialized Como bike)
23 May 2025
Unprompted review
Great description of product and fast…
Great description of product and fast delivery.
28 April 2025
Unprompted review
Very happy with this shop
Very good service, answered all the questions quickly and adequately! i would use them again definitely!
25 April 2025
Unprompted review
Great service but not great delivery
Slow delivery is this website's weak point.
Took 2 weeks for my packe to arrive.The customer support is awesome!They answered every question and they were even open about doing me a full refund if the order didn't arrive.Finnaly great prices, customer support but the delivery...could be improved.I get it it's not the website's fault for late delivery but maybe try another delivery service (fancourier is one of the worst here in Romania, always losing packages and late delivery,3 DAYS in TRANSIT)
7 May 2025
Unprompted review
Reply from MTBIKER shop
Dear Alex, we are sorry that your order takes long to arrive. We have, however, shipped it within the estimated dispatch time that was indicated to you when you made the order and was clearly stated in the confirmation email (as one of the products you ordered was not in stock and had to be ordered from the supplier - which was clearly indicated). We can see that it is still in transit in Romania 2 days after pickup, but unfortunately that is beyond our control.
No respect shown!
This shop is not disclosing clearly the payment methods and thus, they are changing the policy how they see fit.
To mentioned, I ve had 1 order that was successful, the next was delayed and I could not collect it because I was already on vacantion.
So before they apply some normal EU rules accordingly, they should respect more the customer.
As of now I ll avoid this online shop and I'll offer the same advise to everyone seeing this feedback!!!
9 May 2025
Unprompted review
Reply from MTBIKER shop
Hello Iulian, please contact our customer service at info@mtbiker.ro so that we can identify your order and help you resolve any issue you may have. We have not found any delayed orders matching your description and we most certainly disclose our payment methods and have a business policy following EU rules. We are a bit confused by your review and are not sure if it's our shop you wanted to review :)
Fast & Efficient
13 April 2025
Unprompted review
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