MS Cookers and Boilers Reviews 

296
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is punctual, extremely polite, and always respectful of their homes when carrying out work. Consumers note that speaking directly with a helpful human rather than navigating automated call center queues makes a big difference. People appreciate the clear communication leading up to appointments and the straightforward online booking process. Reviewers also highlight the reliable, efficient maintenance of boilers and heating systems, noting that everything is left clean and tidy. Many consumers state they would not hesitate to recommend these dependable services to their friends and family.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with punctual,... See more

Staff

People report positive experiences with staff, frequently highlighting that team members are punctual,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very polite. Can actually speak to a helpful human rather than a call centre AI queue. Turned up on time. Communication excellent. Did a great tidy job servicing our old boiler. Will most certain... See more

Rated 5 out of 5 stars

Most competent, professional and trustworthy firm I have dealt with. Communication is excellent. You can track their arrival as they journey towards your home so you know exactly when they arrive. The... See more

Rated 5 out of 5 stars

Very efficient professonal and respectful of our home. They took their shoes off at the door which my wife really appreciated. Could track their approach via a location map so knew precisely when the... See more

Rated 5 out of 5 stars

Boiler service from MS Cookers and Boilers. MS Cookers and Boilers service our boiler annually. We always get a timely reminder that our service is due and Connie provides a friendly and easy way to... See more


Company details

  1. Gas Installation Service

Written by the company

Gas Safe and Oftec registered. Boiler installations company. Based in Huddersfield. Boiler replacements and new boilers installed locally, competitively and to a high standard. We want to simplify the process of getting a new boiler installed. we aim to provide you with all the information you will ever need when it comes to understanding the options when it comes to choosing your new boiler.


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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4.9

All reviews

(296)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable and efficient

Richard comes regularly to service our Aga and we are always happy with the service. As usual this spring, he was friendly, efficient and quick. Everything was left clean and tidy. It is great to have someone you can rely on to do a good job, can’t recommend him highly enough.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

New oil tank install

Richard installed a new boiler and water tank for us a few years ago, so we asked him to replace the oil tank this year. As before the professionalism and attention to detail was fantastic. Old tank drained and removed the same day despite the slightly awkward location, new tank installed to the correct standard following Richard's advice about location. A very stress free job and we'd highly recommend MS Cookers and Boilers.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with our annual service

Very happy with our annual service. Nooking the service was very easy on line. Richard contacted us ahead if his arrival.
He conducted the service and discussed it with Andy and left everything as he found it. He followed this up by sending us a report detailing the work undertaken.
I would recommend Richard to anyone looking for a reliable person to service their boilet

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service.

Richard came to see our complicated boiler system..we have been patching it up for years…TBH we didn’t expect to see him again like many other businesses, who said they could fix it, never to be heard from again.
Richard came with Chris & their apprentices. They worked flat out for 3 days. Cleaned up each day. We are so grateful. We highly recommend them.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

An excellent boiler service company

Excellent customer and technical service from the first phone call of enquiry to the aftercare following the boiler service. I would highly, highly recommend this company. Thank you to Richard and his team.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

Richard has been back to carry out our yearly service on the Aga and boiler. While he was here, he sorted out a leak, configured the thermostats and sorted out a radiator.

He and his team are always on time, professional and reliable.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Boiler Service

Came on time and did a great job. I’m happy with the service I received and I’d recommend them to others.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Central heating installation and service

Richard is always very conscientious in keeping to time set for his visit, sending regular updates before and on the day of appointment.
He has extensive experience in his field and keeps up to date. If needed he takes time to explain any technical details or adjustments
I feel my heating is in good hands!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

We have now used MS Cookers 3 or 4…

We have now used MS Cookers 3 or 4 times and have always found Richard and his team reliable and efficient. The company is also very competitively priced which for me is very important.

I would highly recommend Richard and his team to anyone!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

What a trouble free Service

What a trouble free and pleasant experience Richard’s visit to service the Rayburn turned out to be.
The professional and efficient way the work was carried out proved MS Cookers & Boilers to be the perfect choice. Along with the fact that Richard went the extra mile to help adds a value that you never see on the invoice. Definitely highly recommended.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Used Richard for several years now

Used Richard for several years now. Done lots of work for us including replacing microbore pipes with 15mm and a New boiler 2 years ago. All work carried out with minimum disruption and area's left clean and tidy. We've no problem recommending him, first class work always and turns up when he says he will!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Richard and his team solved a 15 year…

Richard and his team solved a 15 year old problem. They were a dream to work with. Neat, tidy, lovely people. Since their installation, we have been warm, cosy and the system has been trouble free. If we have a query it is answered promptly. We cannot recommend them highly enough. Just awesome.

11 August 2025
Unprompted review

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