If I could give MSC Industrial (non) Supply less than one star I would. When I called in to return yet another incorrect order due to their terrible website/dishonest selling practices I told the pers... See more
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See what reviewers are saying
While the website can be less than helpful due to faulty or vague product descriptions, the technical support more than make up for it. I can usually find exactly what I need with the assistance of te... See more
The best part about MSC for me is the service we receive from Chris, Ryan Chamberlain and Jamison Follows. All 3 work very hard for us and it's not unnoticed and we appreciate all their efforts. Also... See more
MSC has a wide variety of products available, online catalog easy to use. Was able to order specific products needed. Items were not on stock to MSC had them drop shipped directly from manufacturer... See more
Company details
- Industrial Equipment Supplier
- Abrasives Supplier
- Fastener Supplier
- Material Handling Equipment Supplier
- Safety Equipment Supplier
Written by the company
We are a leading North American distributor of metalworking and maintenance, repair and operations (MRO) products and services.
Contact info
515 Broadhollow Road Suite 1000, 11747, Melville, United States
- 800-645-7270
- customercare@mscdirect.com
- mscdirect.com
4.4
Excellent
724 reviews
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Very easy to use site
17 January 2025
Your customer service is awesome.
Your customer service is awesome.
Judi LaMarco is always helpful and on point with any problems that have arose.
21 January 2025
Always good service from MSC
Always good service from MSC. Fast response is appreciated
20 January 2025
My experiences are made great from the…
My experiences are made great from the help of our sales rep....customer service adds to this as well.
15 January 2025
Thank you for a quick and pleasant…
Thank you for a quick and pleasant order and delivery
21 January 2025
"Overpriced"
Your inventory is awesome
But your prices are "Outrages"
sometimes double
7 January 2025
Hardley ever run into problems
Hardley ever run into problems. It's quick and easy and the people are always helpful and friendly.
13 January 2025
I love working with Lindsey Robson she…
I love working with Lindsey Robson she is so helpful and a true asset to your company.
17 December 2024
Every time I order it is on the dock…
Every time I order it is on the dock with in a da or two
17 January 2025
Customer Service is always a nice…
Customer Service is always a nice experience. They are nice, and knowledgeable about the inquires I might have.
9 January 2025
The good, the bad and the good.
To start off with, the buying experience was easy and quick. Easy to find and cart what I was looking for and check out was easy.
The only issue I have had was having something sent to me with the label for the item on a bag, but wrong item was in the bag, wasn't even close to the right item.
However, after calling customer support (they answered quickly), they made it right and are sending the right item.
17 January 2025
poor order managment
you held up a critical order for one item while you waited for a response from them and never notified me or gave me the chance to remove it from the order until I called
17 January 2025
Easy to order
Easy to order, fast service, and fast shipping. If we don't receive it the day ordered it arrives the next morning, depending on the time the order was placed.
20 January 2025
I had an issue on an order that two…
I had an issue on an order that two separate customer service representatives help resolved. Great customer care.
20 January 2025
Stop bothering us
Stop bothering us, reduce the number of e-mails sent every time something is purchased. Why are the boxes so large? Your carbon footprint stinks.
21 January 2025
Best Customer Service
Best Customer Service!
Our Sales Consultant- Tom Mathews, and Inventory Specialist- Randy Kepley are the absolute "A" Team. They are very fast to respond and make sure all of our needs are met.
19 January 2025
Items in inventory and delivery
6 January 2025
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