MSB Solicitors Reviews 

244
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and helpfulness, often highlighting their expertise and supportive approach. The service provided is frequently described as excellent, with many appreciating the efficiency and care taken throughout their cases. People noted quick response times and clear communication, ensuring they felt informed and understood, leading to positive outcomes. However, some customers also noted issues with communication and service speed. Some experienced significant delays in email responses, sometimes taking weeks, and found it difficult to reach anyone by phone. Reviewers mentioned constantly having to follow up, citing internal miscommunication and a perceived lack of urgency, which caused frustration.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's patience, understanding, and... See more

Response time

Customers generally report positive experiences with response times, highlighting prompt and helpful replies... See more

Customer communications

Reviewers mention negative feedback about contact, with many consumers reporting difficulties reaching anyone... See more

Reviews shaping this summary

Rated 4 out of 5 stars

MSB solicitors carried out the conveyancing for my leasehold apartment in Liverpool. Pamela Chan-Ashraf and her team were very efficient and the sale completed within 4 months. I was kept informed thr... See more

Rated 4 out of 5 stars

I really did not think i would give any stars to MSB, the handling of this was so lapse and i was frustrated with the original solicitor. Then my file was passed to Antonis Paplomatas, he progressed... See more

Company replied

Rated 5 out of 5 stars

I’ve used MSB before and will do so again. They’re always personable and easy to speak to, nothing like the typical conveyancing firms that rely on email-only replies. Despite some issues with my buy... See more

Company replied

Rated 5 out of 5 stars

MSB recently acted for us in a remortgage of a semi commercial property. Charles and Izzy always kept me informed, dealing with a difficult lender. They worked quickly and efficiently till completion... See more


Company details

  1. Legal Services
  2. Civil Law Attorney
  3. Conveyancer
  4. Criminal Justice Attorney
  5. Divorce Service
  6. Family Law Attorney

Written by the company

At MSB Solicitors, we’re proud to be recognised as a leading national law firm with strong roots across Liverpool, Manchester, Cheshire and Birmingham. For more than 35 years, we’ve combined trusted expertise with a people-first approach, supporting clients through some of the most important moments in their lives and businesses. Our 14 specialist departments cover every major area of law, including Family, Property, Commercial, Social Housing and Crime. From high-value divorce and complex children matters to major commercial transactions and property disputes, our award-winning teams provide clear, practical and compassionate advice. We know that navigating the legal system can feel overwhelming. That’s why we focus on clarity, transparency and reassurance—giving you the knowledge, confidence and support you need to make informed decisions. Our clients stay with us because we care deeply about delivering the right outcome and building lasting relationships based on trust, respect and results. Whatever your situation, our experts are ready to help you move forward.


Contact info

4.2

Great

TrustScore 4 out of 5

244 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(244)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

My experience with MSB solicitors has been positive from start to finish,gayle and her team were helpful,efficient and really put my mind at ease throughout the whole process as a first time buyer.

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Abuse for cash on hit and run basis

Under their clients erroneous instruction, MSB seriously abused an autistic man, via malicious communications over the long term, without creditable explanation, seemingly with no due diligence, intelligence, reason or moral values at all.
MSB refused to explain their intentionally vague, if explicitly overwhelmingly threatening unwarranted correspondence, despite written requests referring to UK Equality/disability, harassment laws requiring them to and related fraud laws.
MSB lied about processing a complaint which was not processed. Something their client routinely fraudulently did also.
MSB lied by verbally denying receiving legal correspondence over the long term.
Their ungoverned client was trying to cover up their own harassing abuses by systematically further abusing the autistic man, literally almost to death.
MSBs (and clients) dishonesty was proven, as apart from Royal mail delivery receipts, the documentation they claimed not to have received was in the Subject access request 1 yr 10 months later and calls were all recorded.
Their client in a recording, admitted making the instruction to MSB to fraudulently deny receiving legal mail, which I am told by a separate contracting CEO is fraud.
During that time MSB seriously threatened and ill treated the disabled man in order to silence him.
MSB, without apology for their errors, essentially presented as appearing maliciously aggressive, lying, abusing thugs without any professionalism evident.
All verbal phone interactions were recorded, stored and letters/emails kept to materially prove this.
The UK legal system is appearing deeply corrupted and people at MSB together with SRA (who claimed MSB had 'acted particularly badly' yet refused to act on their negative findings, or investigate further alarming reports on MSB) have proven this.
The SRA are just a protection racket.
MSBs influential links to CAB appear highly inappropriate. CAB refused to process related complaint of the MSB individuals behaviour (who also works for CAB), claiming MSBs offences were not during their direct employ.
Their client, who still systematically presents an abuse culture with deep contempt for disability (despite its statutory links and public funding) went elsewhere after MSBs major mess up and after spending thousands trying to conceal what they did internally, is now offering tens of thousands to close the matter, which has highlighted a wider network of influential individuals committed to abuse, as per government definitions.
If MSB were experienced as honest/remorseful, in the smallest way, they may have earned another star, but they remain spitefully belligerent as if they own the legal system.
Practising abuse for cash is a poor business model and their apparent unconscionable systematic contempt of disability and refusal to follow laws the rest of us live under, was beyond words.
Always record every single phone call, meeting, email, online interaction screenshots etc., both for your own protection, potential court submission and so an honest verifiable review can be given.
This review is true and verifiable, though very understated here.
MSB proved to be a truly sickening outfit who sadistically ruined the life of a disabled man and had not the conscience to care.
These have proven to be very dangerous unconscionable powerful individuals,who have implied they will abuse legal processes, so I have not named them here.
MSB was informed in writing of increasing future publicity, yet their managing partner just showed aggressive contempt.
Review published in the public interest.

4 September 2024
Unprompted review
Rated 1 out of 5 stars

The worst service I have ever had

The worst service I have ever had from a solicitor. Phones constantly ringing out. Permanently unreachable. Emails 5-10 business days later. Constantly having to follow up to get things done

11 July 2025
Unprompted review
Rated 5 out of 5 stars

My positive experience with MSB!

My experience with MSB and more specifically James Hayes was as simple and stress free as one could imagine. As a first time buyer I was cautious about how certain solicitors can take their time and fail to respond to calls. This was not the case with MSB. Always available and quick in action, I was able to complete my house purchase in less than 2 months which I think is a major win. Would highly recommend!

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Mr Hayes, Commercial Property Executive

James Hayes, Commercial Property Executive is the primary reason I am placing a review. Had he not been so thorough and responsive, within a day each time, my sale may not have completed as smoothly. If you happen to have this gentleman as your Advisor, you will surely be in good hands. Even long after my case has completed, he had been answering emails from external stakeholders.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Super conveyancing service

Sandra Law and Eve Gallagher were instrumental in ensuring the conveyance of my new home went as smoothly as possible. Very professional and knowledgeable they were always on hand for assistance where it was required. Also not shy in contacting the vendors solicitors and nudging them when required, which by all accounts was often. Thanks again, would fully recommend.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Life saving!

MSB (Katie Camozzi especially) saw me and my son through the most traumatic and difficult time of our lives. She went above and beyond to support us in every way imaginable. She did more than necessary, and held my hand the entire way through. If not for MSB, I genuinely believe we wouldn't be here. I can't express how forever grateful I will be for the support we received.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Hayley Catherall - strengthening clients during vulnerable times

I can’t thank Hayley Catherall and her amazing team enough for the way they have handled not just a very stressful family case but also the way they handled me during the whole process. They were definitely my strength during this time and felt they took the lead in this, providing the right advice to protect and support my family in the correct way during a time where I felt most vulnerable! The outcome of following that advice has been life changing - thank you!

8 April 2025
Rated 5 out of 5 stars

Both Sandra Law and Les Spicer have…

Both Sandra Law and Les Spicer have gone above and beyond to get our house sale and purchase through and it hasn’t been straightforward. Thank you to them and the team at MSB for making a tricky time as smooth as it can be. Would highly recommend them.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Ms Potter, Ms Tudor and Ms Hamilton-Barrett

The team at MSB, particularly Ms Lindsey Potter, Ms Pippa Tudor and Ms Caroline Hamilton-Barrett are absolutely and truly EXCEPTIONAL. Not only are they gifted, knowledgable, and smart solicitors, but perhaps most importantly, they are kind, honest and fair people. They will work tirelessly to ensure a fair outcome and help navigate their clients through difficult times with patience, compassion and consideration. I wouldn't be where I am if I hadn't had them in my corner. In my case, they were tasked with managing a difficult and obstructive other party intent on being dishonest and untruthful but Mses Potter, Tudor, and Hamilton-Barrett handled them with measured toughness maintaining the highest level of professionalism throughout. I would, unhesitatingly, recommend them to anyone looking for legal support in cases surrounding child arrangements and child arrangement orders. They are, in short, the very very best.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I’m the CEO of a charity supporting vulnerable adults. Some of the clients using our service have been supported by MSB and they have been excellent.
The crime team in particular has been outstanding and the family team has been responsive to enquiries and their advice has resulted in the best outcomes for clients.
We have also had the benefit of pro bono advice on corporate needs that has been invaluable.
I highly recommend this firm and we will continue to recommend them to those needing legal support within our service.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

House sale

Sandra Law and Veronica were the people who drove our house sale through , they were soo professional and helpful from the start of the process till the end. I would highly recommend MSB solicitors to anyone who needed a solicitor it’s the second time we have used the company and are soo happy with the way both our sales were handled by these lovely ladies , nothing was a bother to them . Thank you 😀 a very satisfied customer

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Conveyancing MSB Solicitors Liverpool

I can only say with all honesty that my dealings with Poppy Hind at MSB Conveyancing - Liverpool has been a great experience from start to completion.

The service that was provided, was very professional, but also exceptional. You knew exactly what was going on as I was kept in the loop all the time.

The searches and other matters relating to property sales were very thorough and done in good time.

The vendors Solicitors were a bit of a challenge, but Poppy soon got that in hand too with communication channels open and running smoothly.

Poppy took the stress from buying a new property away completely. It didn’t even feel like I was going through a major milestone of a house sale.

She comes highly recommended! And deservedly so!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Helen Schofield/ Conveyancing team

Helen Schofield, Helen Backstrom and Ellie Andrews assisted with our conveyancing for our new property during a really stressful time for us! They answered all of our (many!) calls and questions that we had and chased matters up efficiently. Highly recommend!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much too Sabrina and…

Thank you so much too Sabrina and Michael they took me on with a weeks notice and I couldn’t have asked for better people to help me in my situation they absolutely smashed it for me from the start and was so helpful, kind and helped me understand what was going on every step of the way, a big special thank you too Sabrina also for being by our side the whole way through it I’ll never forget what use have done for me I couldn’t recommend them enough use have changed my life for the better. Thank you from the bottom of my heart.

18 April 2025
Unprompted review

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