MSB Solicitors Reviews 

240
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 171 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and supportive approach, making them feel informed and cared for throughout their legal processes. The service provided is frequently highlighted as excellent, with many appreciating the quick and effective handling of their cases, often exceeding expectations. Reviewers are particularly impressed with the prompt response times and clear communication, which helps alleviate stress during complex situations. However, some people were dissatisfied with the contact experience, citing extremely slow service, delayed email replies, and difficulty reaching anyone by phone. These customers also noted issues with internal miscommunication and having to constantly follow up to ensure progress on their cases.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's patience, understanding, and... See more

Response time

Customers generally report positive experiences with response times, highlighting prompt and helpful replies... See more

Customer communications

Reviewers mention negative feedback about contact, with many consumers reporting difficulties reaching anyone... See more

Reviews shaping this summary

Rated 4 out of 5 stars

MSB solicitors carried out the conveyancing for my leasehold apartment in Liverpool. Pamela Chan-Ashraf and her team were very efficient and the sale completed within 4 months. I was kept informed thr... See more

Rated 4 out of 5 stars

I really did not think i would give any stars to MSB, the handling of this was so lapse and i was frustrated with the original solicitor. Then my file was passed to Antonis Paplomatas, he progressed... See more

Company replied

Rated 5 out of 5 stars

I’ve used MSB before and will do so again. They’re always personable and easy to speak to, nothing like the typical conveyancing firms that rely on email-only replies. Despite some issues with my buy... See more

Company replied

Rated 5 out of 5 stars

MSB recently acted for us in a remortgage of a semi commercial property. Charles and Izzy always kept me informed, dealing with a difficult lender. They worked quickly and efficiently till completion... See more


Company details

  1. Legal Services
  2. Civil Law Attorney
  3. Conveyancer
  4. Criminal Justice Attorney
  5. Divorce Service
  6. Family Law Attorney

Written by the company

At MSB Solicitors, we’re proud to be recognised as a leading national law firm with strong roots across Liverpool, Manchester, Cheshire and Birmingham. For more than 35 years, we’ve combined trusted expertise with a people-first approach, supporting clients through some of the most important moments in their lives and businesses. Our 14 specialist departments cover every major area of law, including Family, Property, Commercial, Social Housing and Crime. From high-value divorce and complex children matters to major commercial transactions and property disputes, our award-winning teams provide clear, practical and compassionate advice. We know that navigating the legal system can feel overwhelming. That’s why we focus on clarity, transparency and reassurance—giving you the knowledge, confidence and support you need to make informed decisions. Our clients stay with us because we care deeply about delivering the right outcome and building lasting relationships based on trust, respect and results. Whatever your situation, our experts are ready to help you move forward.


Contact info

4.2

Great

TrustScore 4 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(240)

168 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic

Fantastic, Amelia, Abbie and the team are at MSB solictors.

I cannot thank them enough, throughout the entire proceedings.

Very friendly, understanding and empathetic with myself and how sensitive the matters i faced, were.

I will always be using MSB Solictors for any legal matters, which they can undertake and recommend all my friends and family.

Very big thank you and appreciation.

Nad 😊

24 April 2026
Rated 5 out of 5 stars

Extremely professional helpfull law firm…

Extremely professional helpfull law firm, they handled my case with the care and understanding it needed. They do the hard work on you behalf. And never failed to update me with the latest updates. Their reception team are also the loveliest women I've ever come across, they went out their way to make coffee and biscuits on several occasions. And handled any conversations that I had with them ... with care,intelligence,and none judgement. Thanks for everything x

22 April 2026
Rated 1 out of 5 stars

Waste time

Didn't do any work keep asking for more money
They after your money nothing else

17 April 2026
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

Can’t Thank Jessica Craige enough for…

Can’t Thank Jessica Craige enough for the support she has given me over the past year. The professionalism is to the highest standard, communication has been amazing with Jess when I’ve needed to speak to her she’s been there via email or phone. Honestly she’s took so much stress away from me, she is a credit to your firm and would 100% recommend.

22 April 2026
Rated 1 out of 5 stars

Awful experience from start to finish

Awful experience from start to finish. Failed to provide all necessary documents, lack of contact, asked multiply times for information already sent.
Paid the monies from sale of my house 4days after completition.
Never again would I use or recommend.

20 April 2026
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

Exceptional support from MSB

I received exceptional support from MSB Solicitors during what was an incredibly emotive and challenging time.
From the outset, Jess made me feel completely at ease — I knew straight away that I was in safe hands. She was consistently available, calm, and patient, offering balanced and thoughtful advice throughout. She clearly understood the urgency of my situation and kept me regularly updated, which made a huge difference. Her combination of knowledge and genuine compassion meant a great deal to me.
Dan was also incredibly helpful, providing sound and measured guidance, particularly when matters became more complex.
Overall, MSB Solicitors went above and beyond my expectations, and I would not hesitate to recommend their services to anyone in need of support.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Aaron Taylor…

I would highly recommend(MSB) Aaron Taylor Solicitor. From start to finish, he was very professional, knowledgeable, and replied quickly to my questions. He explained everything clearly and made sure I understood each step of the process. Communication was excellent, and I was always kept informed about progress. My issue was resolved efficiently, and I’m very satisfied with the service provided.

15 April 2026
Rated 5 out of 5 stars

Amy was extremely helpful and had such…

Amy was extremely helpful and had such a calm voice on the phone that put me to ease

17 April 2026
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the team.

Rated 5 out of 5 stars

Dan holliman and the rest of the…

Dan holliman and the rest of the solicitors at msb are brilliant. I would highly recommend them.

15 April 2026
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your fabulous review to Dan and the team.

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