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MR PORTER Reviews 6,319

•
TrustScore 3.5 out of 5

3.6

Men's Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 812 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of high-quality clothing and accessories, finding it easy to order and return items. Reviewers frequently highlight the fast and reliable delivery service, often noting quick international shipping and professional packaging. The overall customer service and shopping experience are often described as seamless and excellent, with many expressing satisfaction with their purchases. However, some people were dissatisfied with issues like incorrect sizing, damaged goods, or missing items in their orders. There are also complaints about frustrating customer service experiences, including difficulties in resolving issues and obtaining refunds. A few customers also reported receiving products that were not as described or had manufacturing defects shortly after purchase.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many praising the excellent selection,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising fast and reliable delivery,... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction with fast delivery... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers praising the seamless... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the high quality, selection,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordering and returning is easy. Support usually not has the answers needed when asked directly, tell the customer somebody will get back to one which will not happen. Support Agents are lacking overa... See more

Company replied

Rated 5 out of 5 stars

Mr Porter offers a first class shop. As a pensioner my husband buys what he can afford. His style is Sprezzatura and would like to affordable products reflecting that classic relaxed style. Mr Porter... See more

Rated 5 out of 5 stars

My item (wallet) arrived very quickly via DHL. Sadly, I needed to return my purchase as it wasn't really large enough. Using the provided DHL returns labels, the collection was rapid (same day, within... See more

Rated 5 out of 5 stars

After being a MP customer for around 10 years and likely some 200 orders later I can report that I have yet to experience the slightest glitch. I have orders sent all over world and they arr... See more

Company details

  1. Men's Clothing Store
  2. Home Goods Store

About MR PORTER

Written by the company

MR PORTER is the destination for men’s luxury style – a place to discover the world’s finest brands and explore all aspects of a stylish life.

Since launching in 2011, it has grown to represent an ever-expanding vision of men’s style and is now home to more than 500 of the most sought-after designers across ready-to-wear, luxury watches, accessories and homeware. That includes Mr P., a contemporary menswear label available exclusively at MR PORTER, as well as world-class brands such as TOM FORD, Loro Piana, The Row, CELINE HOMME and LOEWE. With new arrivals three times a week, 24/7 customer care, express shipping to 180 countries, free returns and access to our famous loyalty programme, world-class service is at the heart of its customer experience.

MR PORTER pledges a more responsible approach to style – working towards reducing its environmental impact, representing the diversity of its global audience and championing the craftsmanship behind its products.

Far more than just a retailer, MR PORTER is on a wider mission to provide men with everything they need to not only look their best but to feel their best, too. Find authoritative style and culture content in its online magazine, The Journal, a thriving global community through its social channels, plus, a host of initiatives supporting men’s well-being, including MR PORTER Health In Mind.

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Contact info

3.6

Average

TrustScore 3.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

move over

I dropped two merchant cards when I found Mr. Porter. They do have that white glove touch about everything.
move over Saks and Bergdorf's.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Mr Porter NOT paying refunds

Mr Porter accepted my return without issues and communicated promptly, yet after receiving and acknowledging the receipt and good condition, vanished when it was time to pay the refund. Extremely disappointed.

8 February 2026
Unprompted review
MR PORTER logo

Reply from MR PORTER

Hi Tshepo,

Thank you for taking the time to share your feedback with us. We’re sorry to hear your recent experience has been less than desirable.

It appears that this matter is currently being looked into, however if you need anything else please send an email to feedback@mrporter.com with your order details and a member of our customer care team will be in touch.

Best regards,
The MR PORTER Team

Rated 1 out of 5 stars

Wrong item received

Wrong item received

7 February 2026
Unprompted review
MR PORTER logo

Reply from MR PORTER

Hi Jonathan,

Thank you for taking the time to share your feedback with us. We are sorry that you have encountered problems with the product you received in your order.

For further assistance, please send an email to feedback@mrporter.com with your order details, and a member of our customer care team will be in touch.

Best regards,
The MR PORTER Team

Rated 1 out of 5 stars

You guys are getting worse

You guys are getting worse

6 February 2026
Unprompted review
MR PORTER logo

Reply from MR PORTER

Hi Kyle,

Thank you for taking the time to share your feedback with us. We’re sorry to hear your recent experience has been less than desirable.

For further assistance, please send an email to feedback@mrporter.com with your order details, and a member of our customer care team will be in touch.

Best regards,
The MR PORTER Team

Rated 1 out of 5 stars

I was surprised when I opened the…

I was surprised when I opened the package, the smell of the shirt smelled like it was used.

4 February 2026
Unprompted review
MR PORTER logo

Reply from MR PORTER

Hi Jesus,

Thank you for taking the time to share your feedback with us. We are sorry that you have encountered problems with the product you received in your order.

For further assistance, please send an email to feedback@mrporter.com with your order details, and a member of our customer care team will be in touch.

Best regards,
The MR PORTER Team

Rated 5 out of 5 stars

Great shopping experience

I had a fantastic first experience with MR PORTER. The shopping process was seamless from start to finish. I placed a £2,000 order on February 1st, and it arrived here in Malaysia by February 4th—incredibly fast international delivery! Every item was exactly as described and the fit was perfect according to the measurements provided. Highly recommended.⭐⭐⭐⭐⭐

4 February 2026
Unprompted review
Rated 1 out of 5 stars

No response after five emails to…

No response after five emails to customer support

12 January 2026
Unprompted review
MR PORTER logo

Reply from MR PORTER

Hi Cammy,

Thank you for taking the time to share your feedback with us. We’re sorry to hear you have not received a response to your emails.

For further assistance please send an email to feedback@mrporter.com with your order details, and a member of our customer care team will be in touch.

Best regards,
The MR PORTER Team

Rated 5 out of 5 stars

Seamless purchase

Seamless purchase. Seamless return. Great communication. Looking forward to next purchase. Excellent merchant to deal with.

3 February 2026
Unprompted review

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