Mrcharger Reviews 

414
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, knowledgeable staff for their remarkable efficiency, ensuring a clean, tidy, and professional installation of the equipment. Many consumers note that communication throughout the entire process is exceptional, making the overall user experience completely smooth and remarkably hassle-free. However, some customers also noted frustrating issues regarding poor after-sales support and significantly delayed follow-up services from the team. A few reviewers experienced very long waiting times and difficulties getting timely responses when trying to resolve subsequent problems with their charging units.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt arrivals, professional attitudes, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, punctuality, and deep... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive, helpful staff... See more

User experience

Consumers find user experience to be an absolute delight, frequently praising the smooth, professional, and... See more

Quality

Clients share profound satisfaction regarding quality, frequently praising the exceptionally neat and tidy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had my EV charger fitted yesterday by Tom and couldn’t be more impressed. He was professional, friendly, and clearly knew his stuff. He explained everything as he went, sorted a hidden bonding issue... See more

Rated 5 out of 5 stars

Took a while to get a booking, but they lent me a granny charger to keep me going. Electrician did a fantastic neat and tidy job, also putting in the extra effort to ensure that cables were run inside... See more

Rated 5 out of 5 stars

Ayyappa and Thomas did an amazing work! I was discarded from other installers as I had to dig a 5m long trench in my garden, others quoted almost £5k for the same work. Ayyappa's communication throug... See more

Company replied

Rated 5 out of 5 stars

From quote to install to support afterwards MrCharger have been brilliant. The quote was thorough - no likelihood of hidden extras - and was completed in a reasonable timeframe. Installer was friendly... See more


Company details

  1. Electric Vehicle Charging Station
  2. Solar Energy Company

Written by the company

Mr Charger Ltd is a leading provider of electric vehicle (EV) charging solutions in the UK. We offer a wide range of services, including the supply, installation, and maintenance of EV charge points for homes, businesses, and public spaces. Our team of experts is dedicated to providing you with the best possible service, from initial consultation to aftercare support. We are committed to helping our customers make the switch to electric vehicles and to reducing their carbon footprint. We are proud to be an approved installer for leading EV charge point manufacturers, offering the best in design and technology. Our brand-agnostic approach means that we will help you find the best EV charge point for your needs. Mr Charger Ltd is a growing company with a national network of franchisees. We are committed to providing our customers with the highest level of service and support.


Contact info

4.8

Excellent

TrustScore 5 out of 5

414 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(414)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thomas and Chris turned up on time as…

Thomas and Chris turned up on time as promised and immediately put me at ease. Their approach and professionalism were outstanding and such agreeable chaps. The install was done without any dramas and they both stayed after the job to sit with me as I spoke with Octopus Energy about transferring tariffs, they didn't need to do that but they did. I have no hesitation endorsing Mr Charger and will be recommending this company to anyone I know who is considering a charger install. 10 out of 10, thanks you so much guys.

31 July 2026
Mrcharger logo

Reply from Mrcharger

Thank you for the 5 Star Review Ian!

I will be sure to pass over to Thomas & Chris.

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish - Tom the installer did a great job on the day and couldn't do enough.

5 August 2026
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Reply from Mrcharger

Thank you for the 5 Star Review Paul!

I will be sure to pass over to Tom.

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

Fantastic service and support from the…

Fantastic service and support from the team
Really helpful from the office staff to the installer on site who couldn’t have done more to help, even installing a second charger that I had waiting to be installed as a warranty replacement

Great work guys

5 August 2026
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Reply from Mrcharger

Thank you for the 5 Star Review Ben!

I will be sure to pass over to the install team.

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

Ohme home pro install

Very pleased with the Ohme home pro installation. Friendly, explained everything in detail and did the job very professionally.

5 August 2026
Mrcharger logo

Reply from Mrcharger

Thank you for the 5 Star Review Alan!

I will be sure to pass over to the install team.

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

EV Charger installation

Alan has been quick to answer any questions I had. The fitter arrived on time was courteous and professional, he took the time to explain how it worked, the charger was up and running within 2hrs.
I would have no hesitation in recommending this company.

21 July 2026
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Reply from Mrcharger

Thank you for the 5 Star Review Pete!

I will be sure to pass over your kind review to Alan.

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

Five Star Service

I came across Mr Charger by chance whilst searching for an EV charger fitter after initially choosing Octopus energy to fit my charger and being hit with a ridiculous and totally impractical requirement to dig a half metre deep trench all the way from my meter to the charging point. Something, as it turns out, is totally unnecessary. Mr Charger, Thomas, informed me that my current set up was fine and would easily support an EV charger. From the initial enquiry to completion, Thomas maintained excellent communication and provided a hassle free fitting to an excellent standard, and walked me through the set up/charging process. Overall a 5 star experience from an individual/company I would be happy to recommend. Many thanks.

27 July 2026
Mrcharger logo

Reply from Mrcharger

Thank you for the 5 Star Review!
I will be sure to pass this over to Thomas and the team.
If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

From start to finish this has been a…

From start to finish this has been a great experience.

Great Customer care, responsive and quickly with any questions I had.

Very happy with the service I received and would recommend them.

27 July 2026
Mrcharger logo

Reply from Mrcharger

Thank you for the 5 Star Review Tony!

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

Fab experience from beginning to end

Fab experience from beginning to end, everyone I had interaction with was professional and polite. My fitter - Tom, was excellent, explained things, worked cleanly and proficiently.

27 July 2026
Mrcharger logo

Reply from Mrcharger

Thank you for the 5 Star Review Helen!

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

Thomas was a pleasure to deal with

Thomas was a pleasure to deal with. He explained in detail what needed to be done - EV charger installation on the parking lot of my apartment building - and how he was going to do it, and the time the job was going to take. He and his associate showed up on time, finished the job over two days as promised. I now have an EV charger powering my electric car silently and efficiently.

22 July 2026
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Reply from Mrcharger

Thank you for the 5 Star Review!

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

Replaced charger unit without…

Replaced charger unit without hesitation and installed with efficiency.
I’m more than satisfied with Mrcharger operating activity. Very helpful staff providing excellent customer service, and a competitively priced product, carrying a 5 year warranty.

21 July 2026
Unprompted review
Mrcharger logo

Reply from Mrcharger

Thank you for the 5 Star Review John!

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

Excellent all round

Excellent service, super quick from enquiry to quote to installation which was performed to a high standard today by Thomas.

20 July 2026
Mrcharger logo

Reply from Mrcharger

Thank you for the 5 Star Review Stuart!

I will be sure to pass this over to Thomas.

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

Good job done

Good job done

16 July 2026
Mrcharger logo

Reply from Mrcharger

Thank you for the 5 Star Review Bernard!

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

Excellent Service from Start to Finish

From the very beginning, Dom was professional, responsive and incredibly helpful. Our installation was far from straightforward, but he worked with us every step of the way, adapting the plan several times as the requirements changed. He also helped arrange and coordinate a completely new electrical supply, which wasn't part of the original project.
The installation was completed exactly as agreed, on time and to a very high standard. Everything was explained clearly, the workmanship was excellent, and nothing was too much trouble. I wouldn't hesitate to recommend Dom to anyone looking for a reliable, knowledgeable and trustworthy EV charger installer. Thank you again!

8 July 2026
Mrcharger logo

Reply from Mrcharger

Thank you for the 5 Star Review David!

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

I phoned Head Office and spoke to a…Finn

I phoned Head Office and spoke to a gentleman called Finn. I explained in my understanding what was not working late that day.
Mr Charger, was outstanding, said I should get a call by their partner based in MidUlster within 24 hours, and if any delay, I was to call back. I got the call by mid day. The engineer said he was almost 2 hours away and it would by 5.45pm by his navigation. I said, if he wanted, he could wait until following day, no, that was unfair. He was with me right on time despite my rural location. Spent a considerable amount of the evening to work on it. I was provided with a report, reassured, up and running immediately and running. EV is vastly evolving, but still a worry to newbie’s. I am on 3rd Hybrid/full electric. This has been the 3rd company (and local partner) I have used Mr Charger London Head Office were outstanding, so much so. I had to ask Finn, if there was an “insurance type protection” I could consider. I am deciding to subscribe to a one off subscription (very reasonable cost). The same way I would not ask a professional to correct a different type of professionals job, safety first, I have had outstanding work, speed and professionalism a literally “in a days work”. I was spending weeks waiting on the original person to fix, costing hundreds using public charging.
So impressed, I am getting another charge point fitted at a different property. Thank you Finn at MrCharger and Stephen, the engineer.

6 July 2026
Unprompted review
Mrcharger logo

Reply from Mrcharger

Thank you so much for taking the time to leave such a detailed and thoughtful review. We're delighted to hear that I was able to provide the support and reassurance you needed from your very first call, and that Stephen went the extra mile to get you back up and running so quickly, despite the distance to your property.

We understand how important it is to have a reliable EV charger, especially as EV technology continues to evolve, and we're pleased we could provide a prompt, professional service when you needed it most. It's fantastic to hear that our communication, response time, and workmanship gave you the confidence to choose our maintenance subscription and trust us with installing another charger at your second property.

We'll be sure to pass your kind words on to Stephen, He will be thrilled to know that he made such a positive difference.

Thank you again for choosing Mr Charger. We truly appreciate your support and look forward to helping you again in the future. Safe and happy charging! 🚗⚡

Many Thanks,
Finn

Rated 5 out of 5 stars

Brilliant service from Ayyappa and his…

Brilliant service from Ayyappa and his team. Very professional in all aspects from ordering to intallation. Very please with the service.

8 July 2026
Mrcharger logo

Reply from Mrcharger

Thank you for the 5 Star Review!

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

Excellent prompt professional service.

Excellent prompt professional service.

7 July 2026
Mrcharger logo

Reply from Mrcharger

Thank you so much for your fantastic 5 star review Mark!

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

Top quality install

Really good installer, took time to understand how we wanted the cable routed and managed to get a really tidy route through the house.

3 July 2026
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Reply from Mrcharger

Thank you so much for your fantastic 5 star review Mohan!

We’re amazed to hear that you had such a positive experience, i will sure to pass this across to the team!

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

Everything right from start to finish…

Everything right from start to finish reasonable price kept in touch all the time staff polite and professional

1 July 2026
Mrcharger logo

Reply from Mrcharger

Thank you so much for your fantastic 5 star review Joseph!

We're delighted to hear that everything went smoothly from start to finish. It means a lot to know you were happy with our pricing, communication, and the professionalism of our team

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

Great service!!!

Great Experience.
Competitive pricing.
Job was done fast and no issues or those hidden fees for "extra work that must be done" that no one knew about
They were very careful doing the necessary checks and application with DNO even before the installation took place.
Would recommend.

28 June 2026
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Reply from Mrcharger

Thank you so much for your fantastic 5 star review Leonardo!

Your recommendation means a lot to our team. Thank you for choosing us!

If you ever need any help in the future, we will always be here to support you.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

Rated 5 out of 5 stars

Perfect service

Perfect service. Came and worked exactly as scheduled. Cleaned the place afterward. Explained everything patiently. I am a happy customer. Highly recommended.

25 June 2026
Mrcharger logo

Reply from Mrcharger

Thank you so much for your fantastic 5 star review Yani!

We're delighted to hear you were happy with our service. It's great to know our team arrived as scheduled, left everything clean and tidy, and took the time to explain everything clearly. Your recommendation means a great deal to us, and we're so pleased you're a happy customer.

Thanks again for choosing Mr Charger ⚡
Many Thanks,
Finn

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