Online ordering, production and delivery does not appear very organised. Limited contact options, has taken several days to respond. Poor customer service experience initially. 9 days since order... See more
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Mr Car Mats, suppliers of tailor-made, manufactured to order, vehicle specific, car mats, boot liners and other products to protect and enhance the interior of your car. Car mats are manufactured in the UK and are available in industrial rubber and automotive floor carpet. We offer the widest choice carpet qualities, available in a wide choice of colours.
Contact info
The Genesis Centre, ST6 4BF, Stoke on Trent, United Kingdom
- 01782 751198
- sales@mrcarmats.co.uk
- mrcarmats.co.uk
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The mats are good quality and fit…
The mats are good quality and fit really nicely I would definitely recommend this company and would use again.
Thank you for the replacement mats
Thank you for the replacement mats. The delivery was very quick and the queries were sorted out very quickly.
Thank you
Great mats
They sent me mats with the wrong colour trim, but I got in touch and they kindly sent another set of mats, which I am very happy with.
I ordered set of mats for my 2025 Kia Niro. They requested details of my vehicle ie reg number etc. When mats arrived I was very pleased with the quality and fitted perfectly
I ordered set of mats for my 2025 Kia Niro. They requested details of my vehicle ie reg number etc. When I received mats I was very pleased with them and fitted perfectly.
Late delivery
Late delivery, I have to wait 2 weeks for the mats, where on website it states that there should be dispatched within 5 working days. Quality is not there, I've ordered premium mats they are very thin, and the driver mat altough you can clip them in place, it is way too small in length.
Good colour and like the contrast edge…
Good colour and like the contrast edge in beige.
Faulty Mats, replacement didn’t turn up and ignoring messages
Received a full set of custom mats and all the edges were frayed and coming away.
I contacted the company by numerous methods and had no response. After taking to their fbook page they responded and agreed to replace the item after initially being advised to “superglue them and I’ll give you half of refund” I obv declined this and accepted a replacement.
The replacement didn’t turn up and they’re not answering any contact messages. My comments on their fbook group are being deleted.
Very expensive mats fit for the bin!

Reply from Mr Car Mats Limited
Excellent mats
Excellent mats. The best fitting mats I have ever purchased. Arrived on time. Very pleased.
Excellent and prompt service
Excellent Product & Service
Excellent Product & Service - Fits perfectly - Very very pleased with the Quality of the Mats - Best I have ever seen on the Market today!!!
Kia carmats were spot on perfect fit…
Kia carmats were spot on perfect fit and well made. Well packaged and quick delivery.
Great productyou can wipe your feet on them!
Great product. Good choices and good postage!
OK they look good in the car would buy…
OK they look good in the car would buy again
Happy with end result
Despite my previous review the customer services manager Varshita from mrcarmats contacted me and has offered to exchange my incorrect mats free of charge to fit my new car. As these mats are not standard but made to measure I am very pleased and now look forward to the issue finally being resolved.
If you want a reliable trust worthy
If you want a reliable trust worthy company please don’t use this one. Ordered my platinum mats on the 3rd June. Told ships within 5 days. Ordered went live on 5th June. Today 26th June still no mats. Attempted to call and email 40 plus times no answer. Email received 17th June from this company stating mats are now in production and will be shipped within 48 hours. No mats. Email received again with new shipping date. Still no mats. Paid via PayPal so now raised dispute through PayPal asking for my £99.99 back. Now all of a sudden emailed received finally admitting carpet not actually in stock. Can I wait until second week in July some 6 weeks after order. Then staff at this company asking me to withdraw my dispute through PayPal. NO I WONT. Do the decent thing and give me my money back immediately. Will never use this company again.

Reply from Mr Car Mats Limited
Very poor Customer Service
Order the mats 4the June
Delivered on the 17 Jun 2024
doesn't fit my van, informed the customer services, still awaiting issue to be resolved,
customer services emails are bouncing back and no one answering the phone calls,
Now I have received new mats matter resolved took very long.

Reply from Mr Car Mats Limited
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