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At Mporium Dé Luxe, we believe that fashion has the power to inspire and empower women. We are on a mission to redefine the fashion industry by offering a curated collection of sustainable clothing and accessories that not only make women look good but also feel confident and empowered. We aim to create a community that celebrates women's unique strengths and contributions while championing a more sustainable and inclusive future.
Kemp House 160, City Road, EC1V 2NX, LONDON, United Kingdom
3.6
15 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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Website was easy to use, checkout was smooth, and the delivery came with no delays. Most importantly, the product was exactly as described — very good quality and neatly packaged. This is how online shopping should be.
Placed my order on a Monday, received it by Thursday. That was a great surprise. The product feels solid, no cheap stitching or weird smells like some other places. Will definitely order again.
I honestly didn’t expect this level of quality for the price. The material is durable and looks elegant. Wore it out the first day and someone asked me where I got it from. Loved that! Mporium Deluxe is a gem.
First time shopping from this store and I’ll definitely be back. The quality of the item I received was top-notch, sturdy, well-made and stylish. Customer service also followed up to confirm I received my package. That meant a lot.
I absolutely loved my dress from them! I got so many compliments, the material was so soft and perfectly fit on me and
delivered to Nigeria in a week. Definitely shopping more from them
I ordered a bag from Mporium Deluxe and I’m honestly impressed. The packaging was neat, delivery was quicker than I expected, and the product itself looks just like the photos. Good quality and feels very premium. Already getting compliments!
Reply from Mporium Dé Luxe
Hi Nyr’e,
We’re genuinely sorry to hear that you’ve had a negative experience. However, we must respectfully clarify that your order was shipped and delivered successfully. For full transparency, here is the tracking link showing the completed delivery: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=420190619261290277949212199324%2C&tABt=false
We take every order and every customer seriously, and we keep detailed records for situations like this. If there was any issue with your delivery (such as theft after delivery or an incorrect address), we encourage you to reach out to our customer support team so we can investigate further.
To our potential customers reading this: We pride ourselves on honesty and great service. We’re a small business that goes the extra mile for our customers, and while we understand that no business is immune to misunderstandings, we always welcome direct communication to resolve any issues.
Thank you,
MDL
Do not buy from Mporium de Luxe. The item I received looked nothing like the pictures on the website. When I returned it, they refused to refund me. This is not a trustworthy store be careful, I personally had a very bad experience.
Reply from Mporium Dé Luxe
Hi Serena,
PayPal refunded you and there no instruction to us from PayPal to refund you. It was made known to you to liaise with PayPal as you opened a case with them. Once we have been told by them and yourself that you have been refunded by PayPal then no further action is required by us. If what you are saying is true out of the 1000+ orders we’ve received I would imagine there would be other reviews of this kind. Unfortunately we cannot refund you once PayPal has refunded you as mentioned in previous correspondence. It seems as if you want us to refund you on top of the refund PayPal has given you which is cheating to be fair.
Also the item you bought is one of our most popular sellers. The main image used on the product is of the item that we sent to a content creator to take a picture in. There is no difference between what you were sent and what is displayed on the website except the colour. Please be aware that due to everyone’s bodies being different the way you see clothes on people may look completely different on you although they are the exact same item. So it isn’t that it looks completely different to what is on the website. Maybe the way you had seen it on the model didn’t transpire to how you imagined it to suit you.
Regards
MDL
If I could give 0 stars I would, the worst quality ever, completely see through items. Customer service/ owner extremely rude, and threatening. Avoid at all costs!
Reply from Mporium Dé Luxe
Hello Ebony,
You breached your collaboration contract and was served a warning and now are leaving false reviews. You chose the Saskia Lace Dress Set. The name mentions the item is Lace and the pictures also show this.
We collaborate with many people to which this isn’t the case. Had you read the terms and conditions and communicated accordingly there would be no need to make false reviews.
We look forward to you taking action accordingly as the letter sent for the breach of collab instructs.
Many thanks
MDL
The outfit is great. I exchanged an order for a larger size, and they communicated quite well, even threw in a gift for the wait. Looking forward to wearing my stunning dress!
Reply from Mporium Dé Luxe
Hello Jo,
Glad you love the dress & glad we were able to help with the size exchange and assist with your shopping experience. Feel free to tag us in pics and vids across our social media platforms!
Take care!
Reply from Mporium Dé Luxe
Hello Ruth, Sorry to hear you don’t like the quality of the items. You ordered the Mila Asymmetrical Dress and Georgia Maxi Dress which is exactly what is pictured on the website and the Georgia Maxi Dress also features an in-house product video on the site. Our items are as seen as online so you know what to expect from the pictures and videos.
You originally emailed us to say you want to return one of the items, then sent another email saying you haven’t received your order at all and your previous email was to the wrong shop. We sent your tracking link again and showed you that it was delivered to which you said nothing was there so I am glad you now have received both items as originally you made it seem as you received it and wanted to return an item and then said you haven’t received anything at all.
In this case I will close the investigation that was opened with Royal Mail.
Please note when shopping with us and it’s many places that the pictures and videos as seen on their site is what you should expect when received.
Have a lovely weekend.
MDL x
Sizing are not good and you are not able to refund.. communication takes ages. Still waiting for a reply to my email.
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