a minute ago New Very unpleasant experience , the staff is not helping , very bad attitude when you ask for help, went to the shop at 17:10 I've waited on a queue for 30 min to be told with, with a... See more
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See what reviewers are saying
MP Moran's click & collect is so easy & simple - free & with no minimum spending required . All is smooth from ordering to notification & collection . Thank you MP Moran - keep up the great services... See more
Company replied
I have been using MP Moran for over 30 years. Noel and his Son are an amazing Family run business. I used to work for Frank Reid at Bovis Construction I. Collaboration with P& O Ferries.... See more
Company replied
Working on a project in Kilburn, im using this store everyday! Staff are friendly and helpful. Always go above and beyond when I need something delivered quickly. Highly recommend.
Company replied
Company details
- Building Materials Supplier
- Electrical Supply Store
- Insulation Materials Store
- Landscaping Supply Store
- Lumber Store
- Plumbing Supply Store
Written by the company
Our MP Moran branch in Kilburn stocks a broad selection of plumbing, decorating and building supplies to assist you with a variety of trade applications. Take advantage of our beautiful bathroom showroom on the first floor with an experienced team of designers to guide you through the process of finding your ideal bathroom. We're a business with over 45 years of industry experience, so we know exactly what you need to get the job done. You'll always receive first-class service when you shop with MP Moran.
Contact info
293-301 Kilburn High Road, NW6 7JR, London, England, United Kingdom
- 0207 328 5566
3.9
Great
29 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unpleasant experience
a minute ago
New
Very unpleasant experience , the staff is not helping , very bad attitude when you ask for help, went to the shop at 17:10 I've waited on a queue for 30 min to be told with, with a bad attitude, that I can't be served. A shop to avoid for sure.
27 April 2026
Unprompted review
Reply from MP Moran - Kilburn
We’re really sorry to hear about your experience — this is not the level of service we aim to provide.
Waiting in line for 30 minutes and then being turned away is understandably frustrating, and we regret how this situation was handled. Your comments about the staff attitude are especially concerning, as we expect all customers to be treated with courtesy and respect at all times.
We would appreciate the opportunity to look into what happened and make this right. If you’re open to it, please contact us directly on Customersupport@mpmoran.co.uk with a few more details so we can follow up internally and address this with the team.
I ordered a bath online for click and…
I ordered a bath online for click and collect I then drove 1 hour and a half to collect it on arrival they didn’t have the bath I wanted and then tried to substitute me a damaged bath with no feet with is totally useless, I then left frustrated as I wasted 3 hours of my day travelling and when I called up to make a complaint the staff were completely disinterested claiming they don’t have a complaints compartment, don’t waste your time and money shopping here !!!
26 March 2026
Unprompted review
Reply from MP Moran - Kilburn
Thank you for taking the time to leave your feedback.
We are very sorry to hear about your experience, particularly the inconvenience of travelling such a long distance only to find that your order was not available. We fully understand how frustrating and disappointing this must have been, especially after placing a click and collect order with the expectation that the item would be ready on arrival.
We also sincerely apologise that an unsuitable and damaged substitute was offered, and that you did not receive the level of service and support you should expect when raising your concerns. This is not reflective of the standards we aim to uphold.
Your feedback regarding both stock handling and the way your complaint was managed has been taken seriously and will be addressed internally. All customer concerns should be handled professionally and with care, and we regret that this was not your experience.
For any complaints please contact customersupport@mpmoran.co.uk
Equipment advice poor and lacking in knowledge
I recently almost purchased a Festool extractor for over £500. I was very specific that it needed M class filters, which the staff assured me their model in store was. I nearly left with the box, but decided to look at the machine in store. On it were two large stickers with "L" on them. When I pointed out that this probably meant the extractor was L class (a lesser class of filter for my needs), I was told "No, there is no reason that would mean L class, the extractor is M class".
We finally looked at on their computer advice sheet for that model, and sure enough, it said L class.
I have been refunded for the purchase, but I do feel that if I had not fully understood the importance of buying the correct class of filter, I could have bought an unsuitable extractor for my purposes. I would expect the staff who work for a company that specialises in tools and decorating equipment to be much more knowledgeable and thorough than they were. I will not be making any future purchases from MP Moran again.
22 March 2026
Reply from MP Moran - Kilburn
We’re very sorry to hear about your experience and the confusion surrounding the dust extractor classification. You’re absolutely right to expect clear, accurate information—especially when it comes to important safety specifications like M Class and L Class filtration. On this occasion, we did not meet that standard, and we sincerely apologise for the misinformation you were given.
We’re grateful that you took the time to double-check the product in store, and we appreciate you bringing the discrepancy to our team’s attention. This has highlighted a training gap that we are now addressing to ensure all staff have a thorough understanding of product specifications, particularly where safety and compliance are concerned.
We’re pleased that a refund was processed promptly, but we understand that this does not undo the frustration or loss of confidence caused. Your feedback is being taken seriously and will be used to improve both our product knowledge and in-store communication.
We’re sorry to have lost your trust on this occasion, and we hope you might consider giving us another opportunity to provide the level of service you expect in the future.
MP Moran's click & collect is so easy &…
MP Moran's click & collect is so easy & simple - free & with no minimum spending required .
All is smooth from ordering to notification & collection . Thank you MP Moran - keep up the great services !!
17 March 2026
Reply from MP Moran - Kilburn
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Reply from MP Moran - Kilburn
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
I was very impressed with the customer…
I was very impressed with the customer service, even though I left empty-handed. The item I wanted was not in stock, but the young man who served me was professional and painstaking.
I could not have asked for more.
6 February 2026
Unprompted review
Reply from MP Moran - Kilburn
Hi Seth, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Kept my money for 5 days and in the end…
Kept my money for 5 days and in the end cancelled the order
2 January 2026
Reply from MP Moran - Kilburn
Good Morning,
We do apologise for the cancelation of the order,
The order was placed with our selves and the branch that was dealing with your order didn't have the stock in the end so they tried to get the stock from another branch but they did not have the stock either so the order got cancelled and refunded immediately for you,
We tried to supply the goods purchased but couldn't and this is the cause of the delay with the order,
Again our sincerest apologies for any inconvenience caused,
Many Thanks,
Luke
Efficient and very polite service
31 December 2025
Reply from MP Moran - Kilburn
Hi Sylvia, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Quality products at keen prices and all…
Quality products at keen prices and all backed up by great customer service. Highly recommended.
30 November 2025
Reply from MP Moran - Kilburn
Hi Paul, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
great deal
great deal, received a call from customer service checking stock item as listed, picked up very happy
11 November 2025
Reply from MP Moran - Kilburn
Hello Nathan, Thank you so much for your 5 star review, your customer satisfaction is our top priority and we can not wait to welcome you back !
Very helpful staff
28 July 2025
Reply from MP Moran - Kilburn
We’re so grateful for your review! Your satisfaction is our top priority, and we’re delighted to hear you had a positive experience. Hope to see you again soon!
Trustworthy and sent out my delivery on time with no issues
Great customer service over the telephone. The staff really know their building material.
22 July 2025
Reply from MP Moran - Kilburn
Thanks so much! Your 5-star review made our day. We're delighted you had a great experience and hope to see you again soon!
Easy on line ordering
Easy on line ordering. Collection was swift and efficient. Staff extremely polite and helpful
21 July 2025
Reply from MP Moran - Kilburn
We’re so grateful for your review! Your satisfaction is our top priority, and we’re delighted to hear you had a positive experience. Hope to see you again soon!
Prompt despatch of well-packed goods
Prompt despatch of well-packed goods. Followed my delivery instructions carefully and kindly. I'm very satisfied.
18 June 2025
Reply from MP Moran - Kilburn
What a fantastic review, Mary Crabbe — thank you! We’re so happy you’re satisfied and hope to keep impressing you in the future.
Working on a project in Kilburn
Working on a project in Kilburn, im using this store everyday! Staff are friendly and helpful. Always go above and beyond when I need something delivered quickly. Highly recommend.
12 June 2025
Unprompted review
Reply from MP Moran - Kilburn
Thank you, Rach Archbutt, for the glowing review! We’re so happy to know you had a great experience. Your support keeps us going!
Thank you to Ki and Charlton.
Thank you to Ki and Charlton.
I was walking around in circles when these friendly younge men helped me out.
10 June 2025
Unprompted review
Reply from MP Moran - Kilburn
What a fantastic review, Janet Burger — thank you! We’re so happy you’re satisfied and hope to keep impressing you in the future.
Thanks
A man in called Aaron worked out my meteridge spot on for my slabs and a young lady Crystal helpful also with my payment excellent customer service
10 June 2025
Unprompted review
Reply from MP Moran - Kilburn
MICHAEL McEvoy, thank you for your continued support! We're overjoyed to have you as a customer and grateful for your 5-star feedback.
MP Moran Kilburn isn’t just about materials—it’s about smart, supportive service from people who truly care.
MP Moran Kilburn is hands down one of the best builders' merchants I’ve been to. The team always go above and beyond to help. They’re not just knowledgeable, they’re genuinely passionate about what they do, and it shows. Every visit feels effortless thanks to their friendly and professional approach. Whether I need advice or a quick solution, I know I can count on them.
And today’s team—Colton, Crystal, KI, Steve, Carlton, Darragh, Aaron, and Anthony—was no exception: brilliant assistance and genuine care.
For example, KI helped me with a large board I was struggling to load. Not only did he assist with the heavy lifting, but he also came up with a clever way to cut one small piece off so the board would fit perfectly into my space. It’s this kind of creative thinking that sets them apart. MP Moran Kilburn isn’t just about materials—it’s about smart, supportive service from people who truly care.
21 May 2025
Unprompted review
Reply from MP Moran - Kilburn
Thank you for your kind words! We’re proud our Kilburn team consistently goes above and beyond to provide helpful, passionate, and creative service. We’ll share your praise with everyone mentioned. Looking forward to assisting you again soon!
Reply from MP Moran - Kilburn
Thank you for your 5* review. We are pleased to hear you are happy with our services. Hopefully we will see you again soon.
Friendly service from all staff
Friendly service from all staff - had ordered sheet material cut to size which was done perfectly
13 March 2025
Reply from MP Moran - Kilburn
Thank you for your 5*review! We’re so glad to hear that you had a great experience with our team. We appreciate your feedback and hope to assist you again soon!
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