MOZ is TRASH! Their services suck, they offer a free trial and then charge your card the minute the trial ends and refuse to refund, even if you don't use the service. Their customer service is non ex... See more
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Disgraceful company. Refused an initial refund (which was fair) and then took out more money from my account for a bigger package without me signing or agreeing to it! Then refused to refund me. I had... See more
MozBar is a great SEO tool (browser extension), even for starters to use the free version. It enables you to check your keyword competition on Google, their websites, Domain and Page authority, spam... See more
Company replied
I think that this website is a great beginner tool for someone who is wanting to learn SEO for their business. There is a lot of information and learning on the tools available in Moz. They practicall... See more
Company details
About Moz
Written by the company
Moz is the most trusted authority in online search. You will improve the position of your brand, business locations, and competitive rank in search results with our powerful SEO and local presence management platforms. Powered by world-class quality data Moz serves as the foundation upon which crucial business decisions are made. From small businesses to large enterprises, SEO consultants to agencies, Moz has a solution for every marketer and SEO. Offerings include three products plus APIs for more flexibility and control.
Moz Pro is the all-in-one SEO solution to help you rank higher, drive qualified traffic to your website, and run high-impact SEO campaigns. Sign up for a 30-day free trial today.
Moz Local helps you easily manage your local business listings and reputation on Google, Facebook and other sites to help consumers find and choose your business. Check your online presence for free.
STAT is a powerful SERP analytics tool that gives you granular visibility into your performance in the search engines by tracking thousands to millions of keywords. Take the tour on getstat.com and book a demo.
Contact info
1111 3rd Ave, 17th Floor, 98101, Seattle, United States
- (206) 602-2005
- help@moz.com
- moz.com
2.4
Poor
242 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Professional SEO tools; Great customer service
Moz offers amazing SEO tools, in my opinion more useful for skilled technicians. It's definitely possible to use other tools when you're just starting out, but Moz still offers a great value with their subscription options. Their customer service is also too notch, they'll really take care of each one of their customers. They issued me a refund for an accidental subscription, which surprised me since their Terms of Use states that they don't! Even without a subscription, Moz still offers lots of materials to learn for free, which people who are new to SEO should use.
24 April 2023
Unprompted review
Reply from Moz
Thanks for the great review, Kristian. We're thrilled to hear that our tools have been helpful to you, and that our customer service team was able to assist you with your accidental subscription and provide you with a refund.
We strive to provide exceptional value to all of our customers, whether they are just starting out with SEO or have been in the industry for years. We're glad to hear that our platform and free learning materials have been helpful to you.
The system hasn't seen an update for…
The system hasn't seen an update for years.. The DA stats can easily be manipulated, to think that they are even a little bit accurate is false.
4 April 2023
Unprompted review
Reply from Moz
Thanks for the review Brielle. We understand that the DA metric is important to our users and we are constantly reviewing and updating our algorithms to ensure that the metric is as accurate as possible.
Regarding your concern about our system not seeing an update for years, we would like to clarify that we have been regularly updating our system with new features and functionalities to better serve our users. We also have a dedicated team of developers and engineers who are constantly working to improve the performance and accuracy of our system.
We appreciate your feedback and would like to assure you that we take all feedback seriously and will use it to improve our platform for all users.
MY NAME IS SGT J BRYAN SEAU, I HAVE HAD MY…
MY NAME IS SGT BRYAN SEAU I HAVE HAD MY CARD NUMBER STOLEN BY THIS COMPANY AND HAVE BEEN CHARGED BY THERE OMPANY 196.00 AND I HAVE JUST FOUND OUT WHAT THEY ARE IF YOU HAVE HAD A BAD EXPIRIENCE WITH THIS PLACE REACH OUT TO YOUR STATE ATTORNEY GENRALS OFFICE I HAVE A REPORT FILED AS WELL AM HAVING INVESTIGATION DUE TO MY CARD BEING CHARGED AND I HAVE BEEN A POLICE OFFICER FOR 16 YEARS SO I WOJULD SAY THE LEAST IM THE WRONG PERSON TO IGNORE I WILL BE CONTACTING THE MAILING COMPANY THEY USE AS THERE ADDRESS AND OBTAINING MORE PERTANENT INFO BUT I WILL PROMISE THESE CONS THAT THEY WILL MEET ME AND SOMEONE WILL BE HELD ACCOUNTABLE FOR THEFT ,
19 April 2023
Unprompted review
Reply from Moz
We apologize for the negative experience you have had with our company. We take accusations of theft and fraud very seriously and would like to investigate this matter immediately.
We would appreciate the opportunity to communicate with you further and we encourage you to contact our support team directly by email at help@moz.com. Thank you.
As a marketer I use it for competitor…
As a marketer I use it for competitor analysis and reporting, research keywords, analyse website traffic, manage link mass, and track a website's position in search engines. Highly recommend, all in one place!
19 November 2022
Unprompted review
Reply from Moz
Thanks for the review, Lea! We're thrilled to hear that our platform has been helpful to you as a marketer in so many ways, from competitor analysis to website traffic analysis and more.
Our goal is to provide a comprehensive set of tools and features that make it easy for marketers like yourself to stay ahead of the competition and get the most out of your campaigns. We're glad to hear that our platform has been able to deliver on that promise for you.
It's literally impossible to cancel
It's literally impossible to cancel. The button that says 'cancel here' conveniently isn't linked to anything. When choosing a reason to cancel, you're kicked right back to the start all over again and then the customer service team are ridiculous, why on earth would you need the last 4 digits of my card on file when I'm emailing from the email on file? Make it make sense.
I have had to cancel my card just to stop them from trying to take 40 payments a day. Ridiculous.
17 April 2023
Unprompted review
Reply from Moz
Thank you for the review, Kirsty. We're am sorry to hear about your frustrating experience with our cancellation process. We will investigate this issue to ensure that the button is properly linked and functioning as it should.
We also apologize for the inconvenience caused by the customer service team's request for the last four digits of your card on file. We understand that this may seem unnecessary, but we take our customers' security very seriously and this is just one of the measures we have in place to ensure that we are speaking to the correct person.
We are sorry that you had to cancel your card to stop payments from being taken. This is certainly not the experience we want for our customers, and we will work to improve our cancellation process to make it more user-friendly and efficient.
Eli Myers and the Moz Team
Eli Myers and the Moz Team
was very helpful when dealing with their Senior Customer Support Engineer I love this Company Software, Knowledge and Platform I think these guys are the front runner in regards to local search directories.
29 March 2023
Unprompted review
Reply from Moz
Thanks for the wonderful review, Brian!
My account has been banned for no…
My account has been banned for no reason. Customer support doesn’t even try to help and explain the reason of blocking.
27 March 2023
Unprompted review
Poor renewal policy
I love the Moz website, however the policy of auto-renewals (for amounts over 1K) is terrible and ruins the experience overall. I did not receive an email about my account renewing and if I don't want to auto renew I had to "cancel" the account entirely, which appears that it has been shut down, but in actuality it's just not recharging you automatically. No refunds offered, not even prorated. This is uniquely poor service in comparison to ALL the other subscription accounts I hold.
22 January 2023
Unprompted review
I love the professionalism from the MOZ…
I love the professionalism from the MOZ customer support team. I had a few newbie questions regarding the MOZ pro platform and they answered everything in a courteous manner.
16 March 2023
Unprompted review
Reply from Moz
Thank you for the review, Ron! Much appreciated!
It's a amazing platform for the SEO
It's a amazing platform for the SEO. I also getting the a lot of information related to the SEO. And improve our site from the Moz bar course.
23 February 2022
Unprompted review
Reply from Moz
Thanks for the great review, Asim!
MozBar is a great SEO tool (browser…
MozBar is a great SEO tool (browser extension), even for starters to use the free version. It enables you to check your keyword competition on Google, their websites, Domain and Page authority, spam score, backlinks...
Here's a tip for blog writers: having at least one high-authority outbound link in your article is good. You can easily find it with MozBar on Google by typing the keyword (even Wikipedia link is good) and then link to it.
9 February 2023
Unprompted review
Reply from Moz
Thanks for the review, Kristoffer! Glad to know you're enjoying the MozBar.
We had stopped using Moz
We had stopped using Moz, but did not realize auto-renew was on. After Moz auto-renewed our account for $1079, 40 days later we found the charge on the card. I asked to pro-rate a refund or even split the cost they refused with over 10 months remaining. Not flexible at all, greedy.
12 January 2023
Unprompted review
Wonderful experience
Wonderful experience, great customer service experience. Recommend
17 January 2023
Unprompted review
Reply from Moz
Thanks for the kind review, Sanaullah!
Account banned without any reason.
I was out of Moz for almost 3 months. When I tried to log in they send a mail and instructed me to activate my account by clicking the link given in the mail. When I click the given link an error is shown. Later I tried to log in but my account is banned.
Though service from Moz was very helpful for us but this kind of harassment is not expected.
13 January 2023
Unprompted review
Reply from Moz
Hi Abu. Sorry for the bad experience, and sorry if you felt harassed. That was not the intention. If you want to know more about the reasons for the ban please reach out to our Help Team by email at help@moz.com.
Great software and easy to use
Great software and easy to use. Awesome and swift support when needed.
12 December 2022
Unprompted review
Reply from Moz
Thanks for the review, Andreas! Great to know you find our solution easy to use.
Good to learn SEO for web developers.
19 November 2022
Unprompted review
Reply from Moz
Thank you for the review, Shen!
Very good customer service very useful…
Very good customer service very useful platform and professional stuff
24 October 2022
Unprompted review
Reply from Moz
Thanks so much for the review, Mohamed!
Really got a good response from the…
Really got a good response from the team. Thank you for helping me out.
3 September 2022
Unprompted review
Reply from Moz
Thanks for the review, Preeti!
No doubt Moz is the one of the Best SEO…
No doubt Moz is the one of the Best SEO company which provide best SEO tools which make SEO like bread with butter. I have using my website I have fulfill all parameter according to Moz now my website in Top 10 #Rank
Very big thanks to Moz
31 August 2022
Unprompted review
Reply from Moz
Wonderful to know that Moz Pro has helped you rank higher! This is a true success. Thanks for the great review, Sagar!
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