Mox in the Hole Reviews 

142
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

It's a magical place. I attend for both magic and 40k games. Fantastic for events too. Knowledgeable polite staff. Great facilities. Membership gives great discounts. Very well stocked and... See more

Company replied

Rated 5 out of 5 stars

Good price, posted very promptly & good communication. Also very well packaged thankfully, as Royal Mail left it outside in full view of everyone in the rain for the weekend. Despite instruction to le... See more

Rated 5 out of 5 stars

Amazing experience using these guys. Ordered on Friday and the game arrived Saturday morning via Royal Mail's 24-hour service which was free. The packaging was the best I've seen from a flgs... See more

Rated 4 out of 5 stars

I've only recently moved back to the area, and after the old store I frequented shut down - I needed a new LGS. I've popped in twice now, and both times the guys have been super friendly and help... See more

Company details

  1. Game Store

Written by the company

Edinburgh's Local Game Store open daily offering a wide range of Board Games, Card Games and Wargames for sale, as well as events and space to come and play instore,with terrain available for wargames and a board games library.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

142 reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(142)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service and great prices!

Did a large order of singles from them and got amazing value for money, their prices were way better than what I'd find on cardmarket or ebay.
I did have one problem with my order where a playset of one card was sent in the wrong rarity, after emailing them about it I already had a reply within the hour with them confirming they'd send out the replacement the next day with next day delivery.

Amazing customer service, will absolutely buy from them again

24 September 2025
Unprompted review
Rated 1 out of 5 stars

Awful business and no business morales.

Awful business, this guy is a joke.

I cancelled my order as money is tight this month and realised it won't be released until November! I've only bought one thing from this business, turns out because I've cancelled my 1/1 order he deems it a 100% cancellation rate meaning he will close my account. Unfortunately as a business sometimes you have to take these hits, if not then your just a scoundrel reselling at scalping prices. Have some decency as a business.

All these small little TCG businesses really suck and are destroying the market. I will take my business to the big retailers because these little businesses have no business morales. They are quick to take your money for a pre order but happy to close your account down if you ask to cancel your order lol.

This is what was said: "With regards to your question, we close accounts with a high cancellation % rate, due to the fees we are charged. As we are entitled to withdraw service. " (even though I've only cancelled 1 order in my lifetime of ordering from this business)

"It is set at a % rate on the software to close accounts, as its 1/1 that will deem it a 100% cancellation rate."

Pretty poor business, basically saying because you've cancelled you are no longer able to buy anything from us but that's okay, you've done me a favour for understanding your businesses true colours.

Thank you!

22 September 2025
Unprompted review
Mox in the Hole logo

Reply from Mox in the Hole

Hi,
I will respond on here for you, this is a policy we have put into place recently, where we find due to particular products using bot methods in order to place orders, that we are receiving higher cancellation requests almost immediately or within 24 hours much like this case. As cancellations do cost us money, we will sometimes limit accounts abilities to order from us. Again, of course this limit can be removed and is not necessarily always going to be imposed. But when an order seems to match the patterns we see from bot users it can be flagged in this category of course if that is not the case and you contact us, we will happily remove such a block.
Kind Regards
Jamie

Rated 5 out of 5 stars

Great deals and gaming space

This shop has some great deals and a nice playing area for games like MTG. The staff is friendly as well. Stock is a bit limited but that's not really an issue.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Friendly Community

Great store with good sealed and singles stock. Play area with tables you can reserve for a group or use when participating in events. Played a local event and the community was really nice and welcoming. Would absolutely recommend for anyone to check out.

2 July 2025
Rated 1 out of 5 stars

Placed large order months ago

Placed large order months ago. Have tried emailing and calling but no response. Phone number says out of service

5 April 2025
Unprompted review
Mox in the Hole logo

Reply from Mox in the Hole

Hi Haley,
I can't see an order under this name, and we have had some issues with our phone lines, the last few days which should hopefully be resolved after the weekend.
Can you please email me at moxintheholeorders@gmail.com with the #MOX number so I can look into this for you.
Kind Regards

Rated 5 out of 5 stars

Best LGS

Best LGS, the people that work there are super friendly and knowledgeable.

29 March 2025

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