Mouse House Cheese Company Reviews 

314
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers consistently praise the company's products, highlighting the great selection of delicious and high-quality cheeses available. Many people appreciate the fantastic range of flavours and the beautiful presentation of the cheese truckles, often noting they are well-packed. Reviewers frequently mention the excellent customer service, with staff being helpful and responsive in resolving issues. However, some people mentioned issues with order processing and communication, including delays in dispatch and a lack of tracking information. Some reviewers were not happy with customer service responses to problems, citing instances where orders were lost, returned without notification, or required additional payment for reshipment.

What people talk about most

Product

Clients share positive opinions on product, with many praising the wonderful quality and delicious taste of... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers experiencing significant issues such as... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising prompt and... See more

Quality

Customers consistently note positive experiences with quality, praising the wonderful quality of products and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Mouse House cheeses. Always look great on a buffet table at functions etc. Had a minor hiccup with a recent order in that a brand new flavour had not made it off the production line in time... See more

Company replied

Rated 4 out of 5 stars

The product is great and we appreciate that. But ordering through the website is confusing and it is not always clear that an order has been registered and the correct address noted. Seems to get the... See more

Rated 4 out of 5 stars

Took a week before order was despatched, no communication to tell me when picked or likely delivery date. Good long dates on cheese received. Have had the cheese before so expect they’ll be good. Howe... See more

Rated 4 out of 5 stars

Good choice of products although some hamper items might not have been available. The only issue is the inadequacy of timely order tracking, although the delivery was actually on time

Company replied


Company details

  1. Cheese Shop

Written by the company

We are The Mouse House Cheese Company, a family run business by mother and daughter team Erika and Mollie in Lincoln. We produce a range of Cheddars and Artisan cheeses on our families farm in Lincolnshire. The Mouse House Cheese Company was formed in October 2018 to showcase our wonderful selection of traditional and contemporary cheeses. The farm produces a range of cheddars and blue cheeses all of which we sell in our shop as well as range of products to a compliment the cheese in order for you to enjoy our cheese in the best way.


Contact info

3.9

Great

TrustScore 4 out of 5

314 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.9

All reviews

(314)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent choice of flavours. All the ones my family have tried have been well appreciated. All are tasty and creamy. Delicious. Would certainly recommend for all lovers of cheese.

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Good quality

I have had three orders from the Mouse House Cheese Company and am very impressed. The quality of the cheese is excellent and I enjoy all the different flavours. I would highly recommend this company

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Mouse House Vintage cheese

Our favourite cheddar cheese for many years is a Black Bomber. However the Mouse House Vintage cheese was included in a Christmas hamper gifted to us. Absolutely gorgeous. Purchase is very straightforward on-line and delivered within 2 days or so. It works for us.

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Returning customer

Competitive prices and selection of truckles. We used their shop in Lincoln a couple of years ago, whilst on holiday, but have had to cut down on what we consider to be "treats" during the cost of living crisis. Goods arrived as described and on time.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent cheese

Excellent cheese, excellent prompt delivery, cheese arrives very well packaged. Have ordered several times now, never disappointed, however my hips are expanding!
Highly recommended company.

28 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products, full of flavor, prompt delivery and value for money. What else could you need. Would highly recommend

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Yummy cheese!

Like some other customers, first bought these truckles from QVC and since then I order direct from MH.
My orders are delivered nicely packaged and the cheeses !!!! Oh my word they're excellent AND have always been long dated.
They can be frozen - I understand If you do freeze them, eat within a week of thawing. Never done this myself tho!
Thanks Mollie and team !!

28 March 2024
Unprompted review

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