Mous Reviews 15,494

I purchased the iphone 16 pro max case in November of 2025 and the case actually impressed me. No cracked screens, no damage to the phone whatsoever.

However, I did upgrade my phone in March to the iphone 17 pro. So me thinking that since the case for the iphone 16 pro max was perfect, I went ahead and purchased the same case for the 17 pro. That’s where Mous has lost my favor. Every time I have dropped my phone there has been cracks to the screen protector replacing my screen protector 2 times in one week. The design is slightly different and exposes the phone a bit more as well as the screen. I am also disappointed because I paid for express shipping which the case arrived in the same time as normal shipping. I am disappointed in mous and will likely change my case as well as not purchase any more products.

Great customer support. Even for a product, that was bought 5 years ago, I was helped so I could keep on using it.
I'm now in my third generation of iPhones - all were used with Mous products.

Thanks so much!

Fantastic product, smart, protective (on more than one occasion) the case developed a legitimate fault and the response from Judy was amazing. Sorted out in a flash. Amazing company, amazing customer service.
Thank you guys.

very well built phone case and great customer service.
Sosain was very lovely and resolved my issue promptly.

Excellent customer service, had a defect with a case I purchased 11 months ago and a replacement was sent out with no quibble, 10/10.

I had a small defect in my phone case so I reached out to Mous customer service. I received a response via email within minutes, and they sent out a replacement right away. Excellent customer service!

I've used nothing but Mous cases for my iPhones over the last few years, and the cases offer excellent protection without being too bulky. They also look great. My latest case had a quality issue that didn't show up for more than a year after purchase. I submitted a warranty claim on Mous' website and within a few hours received a response that a replacement was being shipped to me. Customer service doesn't get better than this. The quality issue with the case is unusual - all of my other Mous cases have been flawless and lasted years without issues.

The products are high quality.
And I had a problem with my delivery and customer service sorted it out before I received the package

Quality products and when one thing did break they replaced it immediately with excellent customer care. The replacement looked to have a small design change which means it should last longer- so they've clearly responded to this issue.

Had a little issue with one of the items. The customer support team did very well to accommodate and replace the items. In term of product quality, really happy with the product. The team definitely put a lot of effort trying to tackle user pain points. Truly trusted.

I had a fault with my phone case which is very unusual with mous products. Contacted there support and was responded to so fast and effectively they are sending a replacement and have apologised. Thats great service. Yes there was an issue but they turned it around with great customer service. Thank you mous more than happy to recommend mous to any on.👍

Very responsive and resolved issue immediately. Would definitely recommend this company to friends and family.

Really good quality product work exactly as shown and on the off occasion an issue arises customer services are great, quick and responding and getting a solution straight away without any back and forth. Overall a great company already purchased 4 items from them and will definitely be back again.

Mous is a company that truly cares about the quality of their products, I have been a loyal customer for many years and if anyone asks me for a phone case they offer I would gladly recommend them Mous

Great customer service! Very friendly, effective & fast.

The customer service is very good, fast response and make you feel they really care.

Bought the case for my new Google pixel 10 Pro from the Mous website as it was reccomended on the google store as an official product. What a joke !
So ive had the case for 3-4 months and honestly i wasnt impressed from the very begining . Its made from very stiff and slippery plastic and as a result was very slippery in hand and also the plastic around the buttons broke the other day ! honestly dont wast your mopney and just get the cheap alternatives that are much better and last forever !
Very overpriced for what it is as well as poor quality !
Will definetely never buy again !

Had to return an item as it wasn't what I wanted - the response was quick, effiicient, friendly and helpful!

Outstanding customer service from Mous. The team were incredibly friendly, professional and efficient throughout the whole process. Charlene was so helpful, understanding and quick to resolve the issue with my phone case, and arranged a replacement without any hassle.

It’s refreshing to deal with a company that genuinely values its customers and stands behind its products. We’ve bought several cases from Mous over the years and this experience has only reinforced why we continue to choose them.

Excellent service from start to finish — thank you again!