mountainwarehouse.co.uk Reviews 

Manager Sam at Winchester rude and dismissive take a purchase back and no receipt given but online one issued !! Never received not in junk or bin or anywhere else Sam said I had to have a gift card for the return as there was no proof of purchase!? Clearly shown on label that hadn’t been removed from garment in there own bag that I was charged 20p for !? I’m a 52 yr old man who had regularly purchased from mountain warehouse never again !! Managers should try to engage with customers not dismiss i hope that the gift card makes up for the loss of custom as I will not entertain buying again very poor customer services

I had 2 items to return. The courier should have collected them the day after I requested the return but over a week later I still had them. The customer service agent tried escalating the matter and didn't give up but Evri (formerly Hermes) stopped answering her emails. After 9 days Mountain Warehouse refunded the money and told me to keep the items. So, excellent customer service from MW but not Evri.

What fantastic service at the Evesham branch, yet again. Elliott the manager is so friendly, helpful and accommodating; great prices and products too! Many thanks for getting my son kitted out for a wonderful trip to Cambodia.
More shops need to have staff like this!

I absolutely love your own brand of walking g trousers. Finally I find some that fit perfectly and are super comfy. So much so I have bought more and the cut off trousers variety.

I just want to mention my recent experience with mountain warehouse 😊 I bought a walking boots a month ago and it wasn't comfortable I even lost the receipt so I contacted the company I was told to go to the local branch and either exchange it or refund as it's the quickest way I went to the branch at Crow Road retail park Glasgow and the Guy was there David 😊 was so friendly, helpfull and very professional I showed him the bank statement the boots and he helped me looking around when we couldn't find the same size he order one for me and to be delivered to the house free of charge.
Thank you so much David and thanks to all Mountain ware house Customers service staff who helped me Chole,Simmons, Valentina & Karima

Staff were so helpful and accomodating. They were cheerful and nothing was too much trouble.

Always so helpful and if something isn’t in store they always offer to help source online.

A joy to visit !

Manager castlepiont agressive rude druggy

I'm from Germany (Berlin) and went to Mountain Warehouse in Harpenden for advice on hiking boots. The advice and support was excellent. My feet are wide and I have hallux valgus. Wide hiking shoes were specially ordered for me from another shop, which the manager personally picked up at the post office so that I could pick them up in time. I went hiking in Switzerland (Zermatt) with my boyfriend, who also bought hiking boots from the shop. The shoes are super comfortable. Many thanks for your great service! We will be back!

I bought a pair of walking boots in January 22. Really liked them but after four months they started to split at the sole. They've had a fair amount of use but even so I expected them to last longer. Without my receipt I returned them to Mountain Warehouse Solihull thinking they would probably say no to an exchange - not true - exchanged without any problems, and new boots delivered to my door within a couple of days. Really good customer service.

Ordered two chairs £100, took my money and 6 days later decided that my chairs weren't in stock and are refunding to my card which will take up to 5 days. So they have had £100 of my hard earned and are holding on to it for a week and a half. Why take the money if you don't have the items. They have given me a discount code "20DELAY" which should give 20% off - try it if you are buying something. I certainly will not be using them again!

They seem to have overpromised on what they can deliver in their most recent sale.
I ordered a few products and my parcel was delivered (slowly…) with one item missing. I emailed them immediately to enquire. Two weeks later, no response. I emailed them again. Later that day I received an email from PayPal to inform me I had received a partial refund. Guess I’m not getting that item then?!

It’s really rude, I’d have thought a missing item that has been paid for is at least worth an email response to the customer explaining the issue and apologising. To be completely ignored (one month later I still haven’t heard from them) is a kick in the teeth, and I’ve had to scurry about trying to find what I needed from another shop.

Great service in Cambridge. Especially by Lauren.

A big poster in the Islington Mountain Warehouse window claims that you will get extra 20%. Inside the shop next to the item I wanted to buy, a notice of 50% price crash. However, at the till, these discounts did not materialise! If not for these misleading advertisements, I would have bought a few items in the shop.
Does this comply with the trade description act?

Click and collect service at their stores does not work. Avoid! Avoid! avoid!

Yesterday I found just the jacket I wanted. Right size ,right colour, and a good price

Poor quality kids shoes. After 3months wear, the velcro is badly worn, the top of the toe is destroyed and the sole has worn down so quickly, there is a hole at the toe! They claim to be isodry but they are going in the bin, as they are leaking water. Waste of £20. Won’t be going back! Should’ve paid more to a reputable harder wearing brand!

Visited Mountain Warehouse in Ely Cambs. and Lauren was very pleasant, helpful and informative.

Pretty disappointing service - told items are in stock - ordered with next day service. It's now end of the day, two days later I still don't have. That's after the previous order being cancelled on me. Rubbish service.

Mountain Warehouse are absolutely wonderful to buy from. Their returns are prompt and you are constantly notified about every little detail. Call centre staff are excellent too. I cannot praise them enough - I only wish all companies were as good as Mountain Warehouse.