mountainwarehouse.co.uk Reviews 

There’s a ski jacket my son really wants. We went to 2 stores yesterday. Atlantic Village and Barnstaple. Sadly neither had stock and nothing in his size online. BUT I can not begin to explain how amazing the customer service was. It was almost surreal- didn’t realise customer service like that still existed. Will never shop anywhere else for this type of clothing and gear. Nathan at Atlantic Village and then the manager (Roger?) and a lady at Barnstaple, thank you so much for your amazing, professional and friendly service. We appreciated it. While we didn’t get the jacket he wanted, we did get an alternative that my son is very happy with. Thank you.

Do not buy their cheap clothing.

£200 boots

Boots metal tab/hoop pulled off. BY A 13 YEAR OLD GIRL.
Not even one wear.

Boots were a gift for my 13year old daughter.

No receipt =
No help from customer services at all.
"CAN'T DO ANYTHING WITH OUT RECEIPT "
ROBOTIC CONDESCENDING TERRIBLE ATTITUDE POLICY

Sent images of brand new boots in box with all packaging and labels, clearly unworn mint except for the ridiculous damage.

No help whatsoever.

Just rude condescending customer service reps

I visited the Dorking store and was served by The Manager Carol who was super helpful and friendly and ordered walking shoes in my size which I collected a few days later. She also helped me choosing thermal clothing, gloves and a snood. My dog was also made very welcome and given treats and water! So nice to have good old fashioned customer service! Thank you.

Excellent in store staff- Banbury Sore
As everyone else mentioned, sales ladies are great here unlike most other chain-
shop places nowadays. I went to click and collect the order today and ended up buying a few other things. Annette did all the best she could do for me including giving 10% additional off on the already discounted items and negating the price of an energy bar. She was so cool and calm even at the end of the day, especially around the time when they closed for the day. Miriam makes good team members too, and will buy again, in-store if possible…

Maidstone branch staff were excellent in every way - -so helpful, I bought lots of ski wear items - -and although they didn’t have my size in salopettes’ - the assistant kindly wrote down the code and type of salopettes I needed so that I could get them online and delivered the following day. This is what I call proper old fashioned service and excellent products, at an incredibly low price!! Thank you staff so much!! Kind regards Bernard Dodd

Bought 2 ladies fleece tops online in October had to return as they did not fit . Never received a refund mountain warehouse never respond to any emails would not buy again from them or recommend them . Really poor customer service

The liner gloves I bought were labeled as 100% silk. I enquired whether that was correct before I ordered them online because I am allergic to elastane. I was assured they were indeed 100% silk so I went ahead with the order. When they arrived the cuffs were very stretchy, but I tried them on anyway. Within 30 seconds, my skin underneath the cuffs began to burn - a sure sign that they contained elastane. I took them off straight away but as often with allergies, my skin took a long time to clear up even after taking antihistamine.
I have to say Mountain Warehouse was very good and quick to refund my purchase which is why I give them two stars rather than one. But it's also clear they buy stock from some dodgy sources which use incorrect descriptions. I wonder if the gloves were even silk because they did not feel silky.

Rambler boots supposed to be waterproof. A big fat lie like most of their false promises on the dodgy goods they sell. They did not even last 5mins in short wet grass and my feet were sodden. Never known such a useless boot or company.
Zero customer service and not interested in complaints. stay away from these clowns rapidly going down the pan.

Bought a pair of Storm11extreme waterproof boots. Both boots leaked first time walking on grass only had them a week.So much the nice staff told me that they are fully waterproof.

I recently bought a pair of hiking shoes and a jacket from MW. Both were advertised as waterproof and breathable. Neither of them are waterproof. The shoes were leaking after walking through 100m of short wet grass. The jacket leaked through after 30mins walking in a rain shower. I won't be buying anything of the sort from MW again.

Also, you can only leave a product review on their website if you have been "invited" too. Enough said about the impartiality of most of those then.

I visited the Totnes store around 2/3 weeks ago looking to purchase a hoodie. Very poor customer service first of all with no help whatsoever! Unfortunately for some reason I was given the impression by staff that they thought I was planning on shoplifting!! There was no indication of this happening at all and one staff member in particular used the wrong judgment towards me!! Most of their products are made in China anyway, one biggest polluters on this planet!!

I bought some Adventurer walking boots, within 9 months of very moderate use the uppers of both had split. I took them back but was told they are not covered by a guarantee. The Sales Assistant agreed with me that they are rubbish.

Purchased a kayak two months ago , serious problems with the item , customer service is not helping at all 32 emails back and forth , never been treated so badly

I bought a new anorak lovely . However I also left a very sentimental umbrella in the store in Aviemore which they say they have and I have offered them the money or post paper etc to them they will not do it. What sort of customer care is that.

I went into the Maidstone Mountain Warehouse earlier this year to plan for my trip to Costa Rica.
I was greeted by every employee and one in particular assisted me with my packlist, Ed.
Ed was wonderful, recommended items that fit both my needs and my budget - all of which was essential on my trip, I ended up being the most prepared.

Beware of this company who abdicate their responsibilities regarding sub-suppliers but willingly take your money.In this instance the supplier is Outdoor Revolution who supplied through Fedex two broken and damaged loungers.
At this point I am unable to get Mountain Warehouse to refund the money and collect the damaged loungers as they claim it’s not their responsibity!

Ordered a present from Mountain warehouse. Courier lied and said it was delivered, which it wasn’t. Had a web chat with Janice from Mountain warehouse customer service team, and wow so many other firms could learn a lot. After understanding the issues, and looking at the details, I was immediately offered a full refund or would resend the parcel. Not trusting the courier, I asked if it could be delivered to a local store which she arranged for collection in a few days. What a way to turnaround very unhappy customer into one that will now continue shopping with Mountain warehouse. Gold standard,

Very impressed with customer service of Weymouth branch especially the manager John who went above and beyond to ensure my daughter got her favourite shoes sent to our home branch

Awful walking boots

Bought a pair of leather walking boots from MW for my daily dog walk of 1- 2 hours; within 3 months the laces disintegrated, and 6 months later the 'leather' instep cracked to become a gaping hole.

Great customer service, they were replaced without question - only for the same thing to happen again.

I have never seen real leather do this. Previous boots lasted between 5 and 10 years of almost daily use.

Again, great customer service. Was advised not to buy leather, opt for fabric boots instead. However, these are even worse:

1. 'Breathable' material actually make your feet sweat and smell
2. On an average English walk, water just soaks through them;
3. After only 3 months of use, I can feel every twig and pebble underfoot. The sole is too soft and pliable for walking. It is almost like wearing moccasins
4. Very quickly the fabric softens, and offers zero ankle support

They are comfortable, but absolutely useless for walking. Can't recommend their boots to anyone

Accidental order, immediate request for cancellation. No help from MW, left waiting for over 4 hours, no full refund received. Chat staff keeps turning chat off, unhelpful. Left frustrated. Never ever again!